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Ethos Veterinary Health

Specialty and emergency veterinary network

Veterinary Hospital Director of Operations

Business & StrategyConfirmed live in the last 24 hours
Full-timeHouston, TX, USA

About the Job

Requirements

  • At least 10 years of senior leadership experience in large healthcare systems or multi-site big-box retail.
  • Expertise in financial management, enterprise-level strategic planning, complex team leadership, and operational excellence, paired with a forward-thinking approach to innovation and organizational growth.
  • A proven track record of leading complex hospital operations, developing and executing talent strategies, and fostering engagement and accountability while driving cross-functional collaboration and sustained EBITDA growth and operational excellence in high-performing or transforming environments.
  • An advanced degree, specifically an MHA or MBA, is strongly preferred.

Responsibilities

  • Translate future possibilities into strategic financial and operational initiatives that support the organization's long-term mission.
  • Oversee budgeting, forecasting, reporting, and cost-efficiency initiatives as the hospital's financial steward.
  • Ensure regulatory compliance and uphold financial integrity.
  • Lead scenario planning to navigate ambiguity and ensure sustainable hospital growth.
  • Implement scalable, innovative operational strategies across the hospital.
  • Optimize workflow efficiency and drive data-informed performance improvements.
  • Lead management teams and staff to deliver high-quality care and service, exceptional client and patient experiences, and positive patient outcomes.
  • Build cross-functional partnerships with hospital teams, referring veterinarians, support center colleagues, clients, and community leaders.
  • Model inclusive, transparent, and open communication across the hospital and broader organization.
  • Mentor, coach, and develop others to cultivate a high-performing hospital leadership team.
  • Foster a learning-oriented hospital culture that embraces feedback, celebrates growth, and encourages smart risk-taking.
  • Support leaders in aligning individual goals with hospital and organizational objectives.
  • Partner with joint-venture stakeholders and organizational leadership to align on hospital goals, performance expectations, and outcomes.
  • Deliver results through planning, prioritization, and follow-through.
  • Maintain focus on hospital outcomes and act with urgency and ownership.
  • Make informed, ethical decisions in a complex hospital landscape.
  • Inspire and motivate others with a compelling vision of the future.
  • Model organizational values through compassionate, optimistic, and clear leadership.
  • Inspire trust, empower teams, and unlock the potential of those around you.

About the Company

Ethos Veterinary Health

Specialty and emergency veterinary network

Ethos Veterinary Health operates a nationwide network of more than 140 specialty and emergency veterinary hospitals across North America. It brings together over 1,500 specialized veterinarians who treat nearly 2 million pets each year. Hospitals in the network share advanced diagnostic tools and apply a scientific, evidence‑based approach to patient care, enabling collaboration across sites and access to specialized expertise. What makes Ethos different is the combination of a large, integrated network with deep specialty medicine and a focus on high-quality outcomes and professional collaboration, rather than isolated clinics. The company’s goal is to raise veterinary standards by delivering expert, evidence‑based care and to provide rewarding careers for veterinary professionals while advancing pet health.

Company size
501-1,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Woburn, MA
Founded
2015

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