Customer Segment Consultant 2

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Enterprise Job Description:
This role will be responsible for leading strategic initiatives and cross-functional projects that support the design and execution of enterprise performance measurement strategies. Initiatives span strategic direction, digital and platform capabilities, client experience, associate experience and process design. The role will lead and manage multiple projects and priorities at the same time, including program design, analysis, deliverables, communications and deployment. The ideal candidate will demonstrate a strong combination of strategic thinking, tactical planning and project management skills along with the ability to lead and influence project teams without direct management.  The role partners closely with business, control partners, data, finance and technology teams to facilitate project delivery, validate technical and operational requirements, and integrate work across multiple stakeholders to deliver end to end solutions. Job expectations include management of project activities, serving as a subject matter expert to leaders, applying strategic and data driven judgment, and ensuring risks are identified and managed while delivering intended outcomes.

Specific responsibilities will include:

- Working with leadership to develop strategic direction and establish implementation plans for project execution

- Develop program structure, establish and document processes, build and deliver program materials and communications, and drive technology requirements

- Conduct risk assessments and identify mitigations, coordinate and execute governance stakeholder reviews and approvals

- Establish project management and execution routines and drive decision making with cross-functional team of partners, stakeholders and leaders

- Represent the line of business in discussions with leaders and support partners

- Evaluate program performance, proactively identify opportunities for enhancement, and design and implement solutions

 - Mentor and support development of Customer Segment Consultant I team members   

Required Qualifications:

3–5 years of experience in consulting, project management, compensation, performance management, or strategy related roles.

•  Experience supporting or working within banking and/or investments business processes.

•  Strong project management capabilities, including managing dependencies, risks, and stakeholder expectations.

- Proven ability to assess risk, identify control gaps, and recommend practical solutions.

•  Proven ability to manage priorities independently, deliver strong results under tight deadlines, and adapt to changing business needs without sacrificing quality.

•  Strong relationship building skills with the ability to collaborate effectively with line of business partners and subject matter experts across the organization.

•  Aptitude for learning and applying new tools, skills, and processes.

Desired Qualifications:

-Highly skilled communicator with the ability to influence, collaborate with, and advise leaders at multiple levels.

-Data driven mindset with experience using analysis to inform decisions and recommendations.

-Comfortable presenting complex information in a clear, concise, and impactful manner.

•  Strong knowledge of Sales and Service Contact Center operations and performance drivers.

Skills:

• Attention to Detail
• Change Management
• Oral Communications
• Process Management
• Risk Management
• Collaboration
• Customer and Client Focus
• Decision Making
• Problem Solving
• Result Orientation
• Business Analytics
• Process Design
• Process Simplification
• Recording/Organizing Information
• Written Communications

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - RI - Lincoln - 670 George Washington Hwy (RI1541)Pay and benefits informationPay range$108,000.00 - $163,800.00 annualized salary, offers to be determined based on experience, education and skill set.Discretionary incentive eligibleThis role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.