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About the job
- At least 1 year of dental front desk experience is preferred.
- At least 1 year of customer service experience is preferred.
- Strong verbal and written communication skills are required.
- A basic understanding of dental insurance is required.
- Proficiency with computer-based tasks is required.
- Professionalism, reliability, and a positive attitude are required.
- A high school diploma or equivalent is required.
- Greet patients and visitors warmly and professionally.
- Answer phone calls and direct them appropriately.
- Schedule and confirm patient appointments.
- Check patients in and out efficiently.
- Verify patient information and insurance coverage.
- Collect and post payments accurately.
- Assist with patient paperwork and medical history updates.
- Document accurate notes and records in patient accounts.
- Manage communication with referring practices.
- Perform administrative office tasks using a computer and dental software.
- Maintain patient confidentiality in accordance with HIPAA regulations.
- At least 1 year of dental front desk experience.
- At least 1 year of customer service experience.
About the company
HighFive Healthcare is a dental support organization (DSO) focused on endodontics and oral surgery in the southeastern United States. It operates by being majority doctor-owned, letting partner clinicians keep clinical autonomy while HighFive handles business tasks such as operations, marketing, online scheduling, and purchasing to support patient care. The company grows by partnering with and acquiring specialty dental practices and using scale to optimize operations and buying power. What sets HighFive apart is its doctor-owned model that preserves clinician control while providing centralized practice management, plus a track record of rapid growth backed by substantial funding, including a $100 million growth investment from Norwest in 2023. The goal is to help private specialty practices expand and improve efficiency by consolidating them under a supportive platform that enables clinicians to focus on patient care and grow their practices across multiple states.
Company Size
51-200
Company Stage
Growth Equity (Venture Capital)
Total Funding
$102.2M
Headquarters
Homewood, Alabama
Founded
2018
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Simplify's Take
What believers are saying
- January 2026 credit agreement extended capital for acquisitions and organic growth.
- HighFive signed 12 specialty doctors in 2025, expanding reach across ten states.
- Enterprise rollout of unified digital marketing and patient access platform should lift utilization.
What critics are saying
- March 2025 Law360 reported a $7 million enhanced-damages class dispute.
- Heavy dependence on Comvest and Goldman Sachs Alternatives keeps refinancing pressure alive.
- Rapid doctor additions across ten states risk integration failures and inconsistent patient experience.
What makes HighFive Healthcare unique
- Majority doctor-owned DSO preserves clinician autonomy in endodontics and oral surgery.
- Chad Trull built HighFive from Birmingham in 2018 into a nine-state platform.
- Specialty focus on oral surgery and endodontics creates deeper operator expertise than general DSOs.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Paid Time Off
- 401(k) Company Match