State of Georgia

State government delivering health, transport, education

Clinical Investigations Manager

Regulatory Compliance & EthicsUpdated on Nov 14

Full-timeAtlanta, GA, USANo salary listed

About the Job

Requirements

High school diploma or GED and five years of job-related experience, including two years in a lead worker, team leader, or supervisory role related to the area of assignment; alternatively, two years of experience at the lower-level Complnc Specialist 3 (RCP062) role or equivalent.
Current professional licensure as a registered nurse or licensed behavioral health clinician is required; licenses must enable practice in Georgia.
Obtain and maintain certification in conducting investigations of serious incidents.
Complete any required drug screening, tuberculosis evaluation, and annual influenza vaccination; limited exemptions may be available for documented medical contraindications or religious beliefs.
Pass the required national and state background check as a condition of employment.

Responsibilities

Guide day-to-day investigations team activities to meet established performance metrics.
Supervise and direct investigators and team leads by providing instructions and case supervision, and develop resources and tools when gaps are identified.
Observe, review, and analyze processes to identify inefficiencies and improvement opportunities.
Review written findings reports to ensure conclusions are accurate, clear, thorough, and based on evidence, testimony, policies, rules, and regulations.
Resolve investigation-process problems and collaborate with internal and external stakeholders as needed.
Build team collaboration in a remote environment.
Review individual team members’ and overall team activities for process accuracy and productivity.
Train new staff through one-on-one sessions and shadowing.
Collaborate with the Office of Investigations management team to set office goals.
Participate in project development and management initiatives, internal operating procedures, and business processes.
Provide investigative support as directed to external investigative and regulatory or enforcement agencies.
Conduct investigations as required and assist with case management as needed.
Delegate work to team leads as needed.
Participate in and lead management, supervisory, and team meetings, and attend trainings.
Coordinate investigations with other agencies as needed.
Maintain sufficient understanding of applicable rules, regulations, policies, and provider manuals to perform assigned duties.
Provide technical support to providers regarding deficiencies identified during an investigation.
Coordinate and participate in onsite, unannounced visits to provider locations to conduct investigations or determine provider compliance.
Participate in Community Mortality Review Committee meetings as required.
Enter data accurately, thoroughly, and promptly into multiple databases.
Develop and maintain working relationships and communicate effectively with providers, stakeholders, and other DBHDD offices and divisions.
Plan and prioritize workload to meet daily needs.
Read, screen, and respond to correspondence in a timely manner.
Identify and prioritize critical issues within established parameters and use sound judgment in responding to internal and external contacts.
Monitor deadlines independently to meet timeliness and individual performance metrics.
Provide timely, respectful, accurate customer service and follow through with customers.
Collaborate as a team member, assist with projects as needed, participate in team meetings, and attend trainings.
Travel statewide, including overnight travel, as needed.

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!
Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!
Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

Job Title:

Clinical Investigations Manager- Atlanta

Agency:

Department of Behavioral Health and Developmental Disabilities

Job Requisition ID:

JR0000003391

Shift:

Not Applicable (United States of America)

Compensation Details:

BASED ON EDUCATION AND EXPERIENCE

Job Description:

Job Title: Clinical Investigations Manager- Atlanta

Workplace: 200 Piedmont Ave, SE. Atlanta, Ga. 30034

Remote

Travel: 10% statewide

Job Summary:

Guide the day-to-day activities of investigations teams to meet established performance metrics.
Supervise and direct investigators and team leads giving instructions and guidance through case supervision and developing necessary resources and tools if gaps are identified.
Observe, review, and analyze processes to identify inefficiencies and areas where improvements could be made.
Review written reports of findings to ensure that they accurately, clearly and thoroughly draw conclusions based upon evidence, testimony, policy, rules, regulations, etc.
Resolve problems encountered in the investigation process, collaborating with internal and external stakeholders as needed.
Build team collaboration in a remote environment.
Review individual team members 'and overall team activities for process accuracy and productivity.
Train new staff to include one-on-one sessions and shadowing.
Collaborate within the Office of Investigations management team to set office goals.
Participate in project development and management initiatives, internal operating procedures, and business processes.
Provide investigative support as directed to other external investigative and regulatory/enforcement agencies.
Conduct investigations as required.
Assist with case management as needed.
Delegate to team leads as needed
Participate in and lead management/supervisory/team meetings and attend trainings.
Coordinate investigations with other agencies as needed.
Maintain a level of understanding and familiarity with the applicable rules and regulations, policies, provider manuals, etc. sufficient to perform the assigned duties and responsibilities.
Provides technical support to the provider regarding deficiencies identified in an investigation.
Coordinate and participate in onsite, unannounced visits to provider locations for the purposes of conducting investigations or determining provider compliance.
Obtain and maintain certification in conducting investigations of serious incidents.

Participate in the Community Mortality Review Committee meetings as required.
Professional licensure is required (RN or Licensed Behavioral Health Clinician)

General responsibilities for all staff:

Accurate, thorough, and timely entry of data into multiple databases.
Develop and maintain positive working relationships and communicate effectively with providers and other stakeholders, including other DBHDD offices and divisions.
Project a professional image through in-person, phone, and electronic communications.
Plan and prioritize workload to meet day to day needs.
Read, screen, and respond to correspondence in a timely manner.
Communicate effectively with providers and other stakeholders, including other DBHDD offices and divisions.
Identify and prioritize critical issues within identified parameters.
Use sound judgment to respond appropriately to internal and external contacts.
Independently monitor deadlines to ensure timeliness and the meeting of established individual performance metrics.
Execute high quality customer service by anticipating customer needs, providing services accurately, in a respectful and timely manner, and establishing and maintaining effective contact and follow through with customers.
Collaborate and work effectively as a team member.
Assist with projects as needed.
Participates in team meetings and attend trainings.
Overnight travel statewide as needed.

For benefits information, please visit: https://careers.dbhdd.ga.gov/why-dbhdd/

Employment Requirements
To ensure the safety and wellbeing of our employees, individuals and communities we serve, certain positions within DBHDD may require evaluations, vaccinations, professional licensure and certifications. Licenses must be current and enable providers to practice within the State of Georgia.

The following are a listing of evaluations and vaccinations that may be required for employees, including those not involved with direct care:

Drug Screening
TB Evaluation
Annual Influenza*

*Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

FOR THIS TYPE OF EMPLOYMENT, STATE LAW REQUIRES A NATIONAL AND STATE BACKGROUND CHECK AS A CONDITION OF EMPLOYMENT.

Minimum Qualifications:

High school diploma/GED and five (5) years of job-related experience which includes two (2) years in a lead worker, team leader, or supervisory role related to the area of assignment; or two (2) years of experience required at the lower level Complnc Specialist 3 (RCP062) or position equivalent.--Note: Some positions may require a certification or licensure.--Note: Some positions may require a valid driver's license.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

About the Company

State of Georgia

State government delivering health, transport, education

Georgia's government runs the state by delivering public services through its about 130 state agencies, covering areas like health, transportation, education, environment, and more. It employs roughly 200,000 teachers and state workers who staff schools, agencies, and programs, ensuring laws and services are carried out for residents and businesses. The state interacts with residents and businesses through its agencies, licensing, grants, infrastructure projects, and public programs. What makes Georgia different is its large, diverse economy and status as a business hub, with well-known regional employers and industries (e.g., Hartsfield-Jackson Airport, Delta, CNN, Home Depot, Coca-Cola) and Atlanta’s role as a center for culture and commerce. Its goal is to support residents’ well-being, enable economic growth, and maintain efficient, accessible public services that attract and retain businesses and talent.

Company size: 5,001-10,000
Company stage: Grant
Total funding: $4M
Headquarters: Atlanta, GA
Founded: 1788

Recently Posted Jobs

Explore more opportunities at State of Georgia

See more jobs