Datacenter IT Technician Trainee
Amazon
Datacenter IT Technician Trainee
Amazon
Sells products online and rents cloud computing
Are you curious about what keeps the internet running? We are looking for people who want to get hands-on with server and networking technology inside some of the largest data centers in the world.
You will troubleshoot live hardware, collaborate across teams, and build real expertise in large-scale computing infrastructure. Whether you are coming from a technical background, a trade, military service, or you are simply passionate about technology and ready to learn, we want to hear from you.
What you'll do:
- Work hands-on with servers and network equipment, diagnosing and resolving hardware issues
- Learn the daily operations of a high-density data center from the ground up
- Collaborate with teams across DC Operations, Engineering, Logistics, Security, and more
- Handle and track parts, assist with maintenance, and support system repairs
- Learn to operate independently, while staying connected to a supportive team
What we offer:
- A 6-month contract with structured coaching and periodic assessments designed to grow your skills
- A clear path forward where if you demonstrate strong performance, you may be considered for permanent full-time roles.
- An environment built around career progression
The chance to work at the intersection of hardware and cloud technology, helping to shape infrastructure across the region.
What we're looking for:
- Genuine curiosity about computer hardware and how large-scale technology works
- A willingness to learn, adapt, and solve problems hands-on
- Comfort working both independently and as part of a team
- Reliability and a safety-first mindset
Amazon Web Services design, install, and maintain the world's largest computing infrastructure. This is where you will help change the face of technology in the region, Hands-on work. World-scale impact.
Ready to start? Learn more at https://aws.amazon.com/about-aws/global-infrastructure/
Key job responsibilities
Some of the key responsibilities you will undertake are:
- You will be trained in supporting data center infrastructure equipment including racks, servers, hardware components, networking devices and cables, following specific instructions and well-defined Standard Operating Procedures (SOP).
- You will learn to perform routine operations such as rack installations, server break/fix, hardware component replacements, diagnosing hardware faults, troubleshooting network links and rack decommissioning with guidance and support.
- You will be trained in using Directed Workflow Instructions for hardware replacements and documenting all work in ticket tracking systems.
- You will learn to identify issue severity and work within stated Service Level Agreements (SLA), escalating when work deviates from established processes.
- You will be trained in inventory management tasks including receiving equipment, decommissioning hardware, liquidating racks or hardware components, and performing storage media (HDD, SSD) sanitization and destruction.
- You will learn how to operate in a high security environment, follow information security policies and physical safety practices, ensuring safe, secure work at all times.
- You will be trained in using technical documentation to find solutions and performing routine tasks following clear instructions.
- You will learn to work as part of a team performing similar tasks, collaborating with various AWS stakeholders.
- We are looking for the right person to train and develop. Formal qualifications are helpful but not mandatory.
- Familiarity with IT hardware, networking, or technical support gained through study, work, or hands-on tinkering
- A genuine enthusiasm for technology and a desire to build a career in data center operations or IT infrastructure
- Candidates should be able to perform the physical requirements of this role, which may include handling equipment.
- Candidates must possess a valid driver’s license and their own vehicle to travel between sites
- Good attention to detail and the ability to follow documented processes and procedures accurately
- Certificate, Diploma or Bachelor’s Degree in IT or relevant discipline
- Any relevant technical qualification such as CompTIA A+, Network+, or equivalent or currently working towards one.
- Linux knowledge Networking knowledge
- Passionate about IT infrastructure and hardware
- Previous experience in a customer-facing, operational, or physical technical role
- We value diverse career paths including self-taught learning, online courses, bootcamps, apprenticeships, military experience, or transferable skills from other industries
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
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Amazon runs the largest online store in the United States and rents cloud computing to businesses and governments through Amazon Web Services. AWS pioneered renting computing power over the internet, and Amazon built its own delivery network to get orders to customers quickly. Shoppers buy from Amazon and from independent sellers on its store, and Prime members pay a subscription for fast free shipping, streaming video and music, and other perks. AWS rents out computing power, storage, databases, and AI tools so companies can run software without owning servers, and Amazon also makes Kindle e-readers and Echo speakers with the Alexa assistant. Jeff Bezos founded Amazon in 1994, and it is based in Seattle, Washington.
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