On-Call Shareholder Relations Coordinator

Job Description

Summary

NANA is looking for individuals who believe in following NANA’s core values: Honesty and integrity govern our activities, commitments made will be fulfilled and everyone is treated with dignity and respect. All employees must embrace NANA’s mission of improving the quality of life of our NANA shareholders and NANA’s shareholder hire preference policy.

This position carries out those programs and activities that advance the placement and career development of NANA shareholders.    

Essential Duties and Responsibilities

• Works closely and effectively with shareholders in assisting and counseling them to become prepared and qualified for employment that best suits their employment/career needs.   
• Coordinates with the Shareholder Records department on all required forms as necessary for shareholder assistance. 
• Assists shareholders in creating and updating profiles and resumes. 
• Provide reports on tracking and inputting into databases that support shareholder employment and development.   
• Assist in the development of a matrix and accountability tool that meets the goals and objectives of shareholder hire.   
• Works with other organizations (i.e. universities, technical schools, colleges, etc.) in identifying developmental programs that help advance shareholder skills. 
• Makes recommendations in an effort to continuously improve the scope and effectiveness of shareholder employment and development programs. 
• Follows-up on all assigned responsibilities to make sure assigned goals are being achieved in a timely manner.   
• Willing to travel as needed.
• Provide administrative support and encourage elder participation in the local elders’ council. 
• Conduct youth outreach to prepare students for successful futures.  
• Maintain access to resources and services available to the community such as scholarships and services available for shareholders.    
• Maintains an open and inviting office available to community, by managing individual site needs, supplies and control over routine maintenance as needed. 
• Reports to Shareholder Relations Coordinator Director. 
• Other duties that are pertinent to the department or unit’s success also may be assigned.

Qualifications

• Must have a High School Diploma or GED.   
• At least 3 year’s relevant work experience to include administrative, recruitment and/or workforce development. Equivalent education, training, or similar experience may be substituted for relevant experience. 
• Basic office computer and software skills, preferred proficiency in Microsoft Office.
• Must be proficient in oral and written communications, interpersonal and listening skills.  
• Must be able to become UA certified within 3 months of hire.  
• Ability to analyze and problem solve.   
• Ability to meet deadlines.  
• Must operate in a strict climate of confidentiality and discretion. 
• An individual who has worked effectively with minimum supervision.  
• Previous experience working with youth and/or adults one-on-one or in group settings is preferred.  

Working Conditions and Physical Requirements

Weather: Indoors - environmentally controlled; requires most or all work to be done inside.

Noise level: The noise level in the work environment is usually that of a standard office atmosphere.

Description of environment: Office building with standard office environment.

Physical requirements:  Employee is required to occasionally lift and/or move up to 25 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.

Travel: Employee may travel up to 25% to various locations within the U.S. and/or remote locations and may be required to use alternative modes of transportation, including but not limited to snow machines, boats, small airplanes and ATVs.

Competencies

• Customer Service – Responds promptly to customer needs; solicits feedback to improve service; responds to request for service and assistance; meets commitments in a timely manner. 
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others ideals. 
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. 
• Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. 
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. 
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. 
• Ability to work with minimal supervision  
• The position requires reading, detailed work, problem solving, interactions with other companies including other NANA companies, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, will require the employee in the position to manage multiple concurrent tasks, and handle constant interruptions.