Inactive
C

Capgemini

Global consulting, technology services, outsourcing

RUN Service Delivery Manager

Enterprise ApplicationsPosted on Oct 7
Full-timePune, Maharashtra, IndiaNo salary listedIn-person

About the Job

Requirements

  • At least 15 years of information technology experience with a strong Application Development and Maintenance (ADM) or Application Management Services (AMS) application support background.
  • A technical foundation in Java, .NET, C#, J2EE, or other custom application technologies.
  • Hands-on experience in Run Operations, production support, incident management, problem management, and change management.
  • Experience with ITIL, ServiceNow or JIRA, SLA/KPI governance, stakeholder management, and client management.
  • Team leadership experience, along with exposure to budgeting, forecasting, resource planning, and operational governance.

Responsibilities

  • Own end-to-end Application Management Services (AMS) and Run Operations delivery for enterprise applications.
  • Manage production support, incident, problem, and change management while ensuring SLA/KPI adherence.
  • Lead customer governance, stakeholder management, escalations, and service review meetings.
  • Drive operational excellence, continuous improvement, automation, and service stability initiatives.
  • Manage delivery teams, resource planning, capacity management, and basic financial and governance activities.

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1967

Recently Posted Jobs

Explore more opportunities at Capgemini

See more jobs