Réceptionniste Tournant
No salary listed
Entry
Luxembourg
In Person
Food Service & HospitalityHotel Guest Services
About the job
Requirements
- Knowledge of the Windows environment.
- Professional proficiency in French and English.
- Motivation for the hotel and restaurant sector, with aptitude validation if the candidate's initial training is unrelated.
- Ability to provide a welcoming and service-oriented guest experience.
- Ability to listen and anticipate guest needs.
- Good presentation and clear speech.
- Commercial orientation.
- Ability to work rotating day and night shifts.
Responsibilities
- Handle front- and back-office operations, reception, and information according to the Manager's organization.
- Welcome and support guests personally from first contact through post-stay communications.
- Represent the Novotel brand and Heartists values through professional attitude, behavior, presentation, and communication.
- Collaborate closely with hotel departments and reception and sales points.
- Support ongoing guest satisfaction by providing quality service.
- Promote hotel offerings and contribute to quantitative and qualitative targets through additional sales, RPS, and the loyalty program.
- Contribute to a positive and innovative front-office team spirit.
- Welcome arriving guests attentively and contribute to guest loyalty and well-being through warm, personalized interactions.
- Maintain positive guest relations while following administrative procedures.
- Anticipate guest needs, answer information requests, direct guests to relevant contacts, handle objections, comments, and complaints, and provide timely solutions during and after their stay.
- Collect and enter guest information to improve future stays and record it in the guest database.
- Contribute to service quality and the hotel's online reputation score.
- Manage guest flows and optimize waiting times.
- Facilitate guests' stays by providing information and solutions suited to their needs.
- Perform guest arrival and departure operations in accordance with internal procedures.
- Inform guests about stay conditions, formalities, and hotel services.
- Handle telephone calls and email inboxes.
- Share relevant information with hotel departments and service colleagues, and prepare activity reports and reports of incidents occurring overnight.
- Ensure guest-facing and departmental documents are available and up to date.
- Make reservations when necessary.
- Promote hotel services, including breakfast, upselling, and complementary services, to optimize sales.
- Apply and explain the hotel's pricing policy to optimize RevPAR.
- Sell the brand's or group's loyalty program and adapt sales arguments to guest needs.
- Promote inter-hotel referrals and advise guests about possible future stays at Accor hotels.
- Complete shift-checklist administrative tasks and follow up on other daily administrative tasks.
- Manage standard guest billing and miscellaneous debtor accounts.
- Follow Group procedures.
- Manage the assigned cash float.
- Keep the workplace and surrounding areas clean and organized.
- Know and follow hotel safety rules, including fire safety, and safeguard people and property.
- Follow the establishment's Environmental Charter commitments, including energy conservation, recycling, and waste sorting.
- Wear the complete, clean uniform in good condition according to establishment and brand standards.
Desired Qualifications
- Experience with OPERA Cloud and the ACCOR environment is an advantage.
About the company
Accor is a global hospitality group with brands spanning economy to luxury. It earns revenue from room bookings, food and beverage, and management fees from franchised properties, while providing hotel management and franchising services. The company grows through acquisitions and investments, such as Adoria for catering and Squarebreak for upscale villa rentals, combining global expertise with local know-how. Its goal is to expand its footprint while delivering consistent, responsible guest experiences and advancing sustainability across its operations, supported by its loyalty program A Club.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
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Simplify's Take
What believers are saying
- American Express expanded ALL Accor globally on July 22, 2026, widening acquisition channels.
- Accor opened 109 hotels in H1 2026, and plans 350 openings during 2026.
- H1 2026 recurring EBITDA rose 6.5% despite disruption, showing pricing and cost discipline.
What critics are saying
- Reuters reported Grizzly Research trafficking allegations on March 19, 2026; trust damage persists.
- Middle East conflict cut Q2 room revenue on July 30, 2026, hurting UAE demand.
- Net debt hit €3.523 billion in H1 2026; Essendi impairment signals balance-sheet pressure.
What makes All Accor unique
- ALL Accor reached 100 million members and drives twice-frequent stays.
- Accor spans 45 brands across 110 countries, reducing reliance on any single market.
- Its asset-light model pairs 268,000-room pipeline with luxury brands like Raffles and Orient Express.
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Benefits
- Employee Discounts
- Professional Development Budget