JP Morgan Chase

Runs a consumer bank and an investment bank

Senior Manager of Infrastructure Engineering

Network Engineering & AdministrationConfirmed live in the last 24 hours

Full-timeJersey City, NJ, USA$161.5k - $210kIn-person

About the Job

Requirements

Formal training or certification in infrastructure engineering concepts and at least 5 years of applied experience managing or leading technical teams that deliver services across multiple regions and time zones.
Strong enterprise voice and unified communications knowledge, including Cisco voice and Zoom Phone solutions, Ribbon, session border controllers (SBC), Session Initiation Protocol (SIP), Amazon Connect, call-routing troubleshooting, and mobile solutions such as Movius.
Familiarity with capture and compliance functionality systems, including Redbox and NTR-X.
Ability to represent user needs and service readiness in complex technology projects and production migrations.
Experience collaborating with application owners, product teams, engineering, operations, vendors, and business stakeholders.
Sound incident management, problem management, technical troubleshooting, and operational risk judgment.
Experience managing infrastructure engineering teams.
Experience leading teams in the safe use of enterprise-authorized artificial intelligence capabilities within infrastructure engineering workflows, including validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted recommendations before adoption, escalate uncertainty appropriately, and ensure outcomes align with resiliency, security, and auditability expectations.
Exposure to managing budgets.

Responsibilities

Serve in a leadership role for multiple technical teams and collaborate with others within the function, providing tasks, guidance, and expectations as necessary.
Establish standards for AI-assisted workflows used in delivery and operational routines, ensuring traceability, auditability, and alignment with resiliency, security, and risk expectations.
Lead, coach, and coordinate a globally distributed team delivering consistent voice, telephony, and video conferencing services.
Provide technical leadership across Cisco voice platforms and Zoom Phone at the session border controller, routing, and interconnected enterprise communications layers.
Represent the end-user experience in projects, migrations, and deployments; identify user impact, validate usability, and drive issue resolution before and after launch.
Partner with business stakeholders, application owners, product teams, engineering, and support organizations to align requirements, dependencies, and delivery outcomes.
Own operational service quality through incident and problem management, reliability metrics, trend analysis, and continuous improvement.
Drive production readiness, change coordination, support documentation, knowledge transfer, and smooth transitions from project delivery to steady-state operations.

Desired Qualifications

Experience supporting large, regulated global enterprises or financial services environments.
Familiarity with conferencing room systems, hybrid meetings, and integration between telephony and video platforms.
Knowledge of emergency calling requirements, voice service resiliency, and telecom compliance considerations.
Experience applying site reliability engineering, IT service management, observability, and automation practices to communications services.

In this high-impact role, you can step up as a tech leader and innovator by providing your knowledge and mentorship to infrastructure engineers. Lead teams towards excellence and demonstrate your skills as a leader.

As a Senior Manager of Infrastructure Engineering at JPMorganChase within the Corporate Sector's Employee platform team , you provide overall direction for team members and work on established and moderately complex issues within your specialization. Exercise independent judgement within defined parameters to determine appropriate actions to bring these issues to a resolution.

Job responsibilities

Serves in a leadership role for multiple technical teams and collaborates with others within the function, providing tasks, guidance and expectations as necessary
Establishes standards for AI-assisted workflows used in delivery and operational routines, ensuring traceability and auditability and alignment to resiliency, security, and risk expectations.
Lead, coach, and coordinate a globally distributed team delivering consistent voice, telephony, and video conferencing services.
Provide technical leadership across Cisco voice platforms and Zoom Phone at the SBC, routing, and interconnected enterprise communications layers.
Represent the end-user experience in projects, migrations, and deployments; identify user impact, validate usability, and drive issue resolution before and after launch.
Partner with business stakeholders, application owners, product teams, engineering, and support organizations to align requirements, dependencies, and delivery outcomes.
Own operational service quality through incident and problem management, reliability metrics, trend analysis, and continuous improvement.
Drive production readiness, change coordination, support documentation, knowledge transfer, and smooth transitions from project delivery to steady-state operations.

Required qualifications, capabilities and skills

Formal training or certification on infrastructure engineering concepts and 5+ years applied experience managing or leading technical teams that deliver services across multiple regions and time zones.
Strong enterprise voice and unified communications knowledge, including Cisco voice and Zoom Phone solutions: Ribbon, SBC/SIP, Amazon Connect and call-routing troubleshooting as well as mobile solutions like Movius.
Familiarity with capture and compliance functionality systems, including Redbox and NTR-X
Demonstrated ability to represent user needs and service readiness in complex technology projects and production migrations.
Experience collaborating with application owners, product teams, engineering, operations, vendors, and business stakeholders.
Sound incident management, problem management, technical troubleshooting, and operational risk judgment.
Clear written and verbal communication, stakeholder management, and ability to influence decisions without direct reporting authority
Experience managing infrastructure engineering teams
Experience leading teams in the safe use of enterprise-authorized AI capabilities within the work environment for infrastructure engineering workflows, including validation habits and awareness of data sensitivity.
Ability to review and validate AI-assisted recommendations before adoption, escalate uncertainty appropriately, and ensure outcomes align to resiliency, security, and auditability expectations.
Exposure to managing budgets

Preferred qualifications, capabilities, and skills

Experience supporting large, regulated global enterprises or financial services environments.
Familiarity with conferencing room systems, hybrid meetings, and integration between telephony and video platforms.
Knowledge of emergency calling requirements, voice service resiliency, and telecom compliance considerations.
Experience applying SRE, IT service management, observability, and automation practices to communications services.

Base Pay/Salary: Jersey City,NJ $161,500.00-$210,000.00

About the Company

JP Morgan Chase

Runs a consumer bank and an investment bank

JPMorgan Chase runs the largest bank in the United States, which serves households and small businesses as Chase and large companies, governments, and investors as J.P. Morgan. During the 2008 financial crisis it bought the failing investment bank Bear Stearns and lender Washington Mutual, and in 2023 it took over First Republic Bank after regulators seized it. Chase takes deposits and earns interest on credit cards, mortgages, and car loans, while the investment side earns fees for advising on mergers, raising money for companies, trading stocks and bonds, and managing wealth. Formed in a 2000 merger, JPMorgan Chase traces its roots to 1799 and is based in New York City.

Company size: 10,001+
Company stage: IPO
Headquarters: New York City, New York
Founded: 1799

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