Full-Time
Assistant General Manager
Wingstop Restaurants
Chicken wing restaurant chain
No salary listed
Palmetto, FL, USA
In Person
 Business & Strategy |
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- A minimum of a high school diploma or GED is required.
- Must be 18 years of age or older.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook, and the ability to adapt to new systems quickly.
- At least two years of previous food service, retail, or restaurant supervisory experience.
- Proficiency in analyzing restaurant profit and loss statements and overall financial performance.
- Demonstrated ability to recruit and select team members.
- Knowledge of labor laws.
- Strong written and verbal communication skills.
- Strong interpersonal and conflict resolution skills.
- Strong leadership skills and the ability to manage, train, develop, and motivate a diverse, highly engaged crew.
- Ability and flexibility to work 50–60 hours per week, including mornings, evenings, weekends, and holidays.
- Ability to solve problems.
- Ability to accept feedback and willingness to improve.
- Ability to set goals, create action plans, and implement those plans.
- Ability to measure performance subjectively and objectively.
- Provide strategic and tactical leadership for the restaurant.
- Maintain restaurant operations and drive sales and profit growth through people development.
- Hire, train, and develop team members who share the restaurant mission.
- Convey the restaurant culture to the crew.
- Staff the restaurant in a timely and efficient manner with a carefully selected team.
- Ensure the restaurant environment is safe for team members and guests.
- Oversee the orientation and onboarding process and ensure it is executed properly.
- Write, implement, or monitor shift leader development and performance plans, and ensure performance plans are executed as needed.
- Make final hiring and separation decisions for the restaurant and ensure proper procedures are followed for hiring, promotions, and separations.
- Create team member schedules to maintain staffing levels for expected sales volumes while considering availability, payroll, and overtime costs.
- Own the performance of the entire team and create a culture through respect, recognition, and rewards.
- Audit all facets of operations, provide feedback, and develop solutions for improvement.
- Understand budgets and cost trends that affect operations.
- Create a business plan and perform financial analysis.
- Control cash, property, products, and equipment.
- Build sales and control labor and food costs.
- Meet targets set by Operations Leadership and set goals to drive business metrics.
- Maintain restaurant operational standards and requirements.
- Identify and communicate maintenance problems to the Facilities Department.
- Maintain facilities to company standards.
- Ensure communication is passed from the District Manager to every restaurant team member.
- Use company-provided tools to coach, mentor, and develop team members for a high-performing restaurant team.
- Leverage support from the Restaurant Support Center.
- Ensure risk-management issues comply with company standards.
- Cultivate an attractive restaurant culture and represent the brand culture and mission.
- Some college education is preferred.
Wingstop Restaurants is a quick-service restaurant brand specializing in cooked-to-order wings and related menu items. The company franchises and supports restaurants serving wings, chicken sandwiches, fries, beverages, and digital orders. It serves restaurant guests, franchisees, delivery customers, suppliers, investors, and communities across its markets. Its operating model centers on a predominantly franchised restaurant network supported by brand standards, technology, supply chain, marketing, and corporate services. Teams work across restaurant operations, franchise support, food safety, technology, marketing, supply chain, finance, and development. Teams support coordinated daily delivery.
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