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Mercier Consultancy Group

Hungarian Speaking Travel Support Advisor

Customer SupportConfirmed live in the last 24 hours
Full-timeSofia, Bulgaria

About the Job

Requirements

  • Native or fluent spoken and written Hungarian is mandatory.
  • Professional proficiency in English is required.
  • Previous experience in the travel industry, tourism, or customer support is valued but not stated as required.
  • A valid European Union passport or legal right to work within the European Union is required.
  • Ability to relocate to Sofia is required for this on-site role.

Responsibilities

  • Provide travel support and consultation to Hungarian-speaking clients across communication channels.
  • Manage travel bookings, itinerary modifications, and cancellations.
  • Serve as the primary contact for traveler inquiries throughout the travel journey.
  • Resolve complex travel-related issues.
  • Collaborate with global travel partners to provide real-time updates and advice on destinations and policies.
  • Document travel-related requests and account interactions in the internal database.
  • Meet and exceed performance key performance indicators to qualify for the monthly performance bonus.

Desired Qualifications

  • Previous experience in the travel industry, tourism, or customer support is highly valued.

About the Company

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