Dayton Freight Lines

Less-than-truckload freight carrier

Customer Service Representative - Part-Time

Customer SupportPosted on Nov 5

Part-timeNeenah, WI, USANo salary listedIn-person

About the Job

Requirements

The candidate must be skillful in Microsoft Office programs.
The candidate must have excellent keyboarding skills.
The candidate must have experience working in a fast-paced environment and demonstrate excellent attention to detail.
The candidate must have experience handling a high volume of phone calls.
The candidate must have exceptional communication and customer service skills.
The employee must be able to perform administrative and clerical tasks in an office and Service Center environment, including prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed.

Responsibilities

Assist Dayton Freight customers with freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing, appointments, and special requests.
Assist the Service Center Manager.
Take and deliver messages for the Service Center Manager and Account Managers.
Provide assistance to drivers.
Prepare bills of lading and delivery receipts.
Maintain communication with external and internal customers and interline companies.
Assist with payroll, data entry, freight reports, driver collect reports, billing, and filing as needed.

Overview

**This is a First Shift, Part-Time Position

Available Start Time: 4:00 PM

Stable and growing organization
Competitive weekly pay
Quick advancement
Customized training program
Professional, positive and people-centered work environment
Modern facilities

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

Assist the Service Center Manager
Take and deliver messages for the Service Center Manager and Account Managers
Provide assistance to Drivers
Prepare bills of lading and delivery receipts
Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

Payroll
Data entry
Freight reports
Driver collect reports
Billing and filling

Qualifications

Skillful in Microsoft Office Programs
Excellent keyboarding skills
Has worked in a fast paced environment and has excellent attention to detail
Experience with handling a high volume of phone calls
Exceptional communication and customer service skills

Benefits

Stable and growing organization
Competitive weekly pay
Quick advancement
Customized training program
Professional, positive and people-centered work environment
Modern facilities

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

About the Company

Dayton Freight Lines

Less-than-truckload freight carrier

Dayton Freight Lines is a regional less-than-truckload freight transportation company. The company moves palletized and commercial freight through service centers, linehaul networks, pickup and delivery operations, and logistics support. It serves shippers, manufacturers, distributors, retailers, carriers, and supply-chain teams. Its operating model centers on a hub-and-spoke terminal network supported by drivers, dock teams, dispatch, fleet maintenance, sales, and customer service. Teams work across driving, dock operations, dispatch, fleet maintenance, logistics, sales, technology, and customer support. Teams support coordinated daily delivery.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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