Field Service Engineer - Expert

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winningculture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsible for on-site services like Installation, commissioning, repair, calibration including calibration planning and scheduling, training, etc., with a strong emphasis on exceptional customer experience and operational excellence.

Responsibilities

• Working on on-site customer service and support assignments with broadly defined objectives; solving a broad range of system problems of varying scope and complexity, involving Electrical, Electronics hardware & software.
• Understands and meets customer needs through effective delivery processes and creating customized service solutions.
• Establish and maintain close communication with customers to ensure we capture and meet customer expectations.
• Monitoring existing customer orders (warranty, agreements, etc.), listing the deliverables, timelines, resource planning, etc., and assigning the resources for actual service delivery and ensuring the revenue generation plan is met.
• Fostering a highly collaborative work environment with open communication and fast resolution of conflict
• Work Collaboratively with internal stakeholders like Services Sales, HW Sales, Business Development, Services Operations, Logistics, etc., for improving efficiency and productivity of service delivery, optimizing the cost of delivery while remaining price competitive.
• Supporting Service Sales and service operations by reviewing customer on-site calibration requirements, planning on-site calibration projects including resource requirements and pricing and later receipt of customer PO, preparing calibration delivery schedule and resource allocation plan

Qualifications

Required Qualification & Work experience:

Bachelor’s Degree in Electronics or Electrical Engineering. 4-8 years prior experience required in the field of servicing or in an industry where electronic test & measurement equipment’s are used for manufacturing, testing, R&D, etc., in different domains like Aerospace & Defense, Wireless, Automotive, etc.

Required Skills:

• Good knowledge and hands-on experience in planning, implementation and delivery of Services in Electronic Test & Measurement, instrumentation or adjacent industries is required. Knowledge of Keysight Technologies products, solutions and services is highly desirable.
• Strong understanding of project management - timelines, goals, and processes, with the ability to complete tasks independently and accurately.
• Ability to interface effectively between the customer and Keysight teams to resolve complex technical and project‑related challenges
• Working with cross-functional teams and delivering the customer expectations is essential.
• Excellent written and verbal communication skills, decision-making and problem-solving skills, multi-tasks effectively, ability to work with minimal supervision, Quality Focus, ensures resources are used appropriately.
• Willingness to travel, including ability to travel on short notice; Travel required: 50%

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***