Full-Time
Developer Support Engineer
Confirmed live in the last 24 hours
Yext
1,001-5,000 employees
AI-powered search solutions for businesses
Compensation Overview
$87.3k - $170.5kAnnually
Junior, Mid
New York, NY, USA
- BA/BS in Computer Science, Electrical/Computer Engineering, Information Systems, or equivalent degree/experience
- 2+ years experience in a technical support function or in a software engineer role
- Previous experience of web development and debugging
- Deep understanding of the web technology stack (CSS, Javascripts, TCP/IP, HTTP, HTML, DNS)
- Strong knowledge of common API infrastructures like JSON, XML, and RESTful APIs
- Understanding of B2B, SaaS or client-facing, consumer products
- A natural curiosity to learn the in-depth technical nuances of our platform
- Aptitude for problem solving and technical troubleshooting
- Desire to learn and grow
- Ability to work autonomously
- Excellent time management and prioritization skills
- Impeccable customer service focus with a demonstrated desire to exceed expectations – a team player with a solid work ethic
- Strong customer focus, ownership, urgency and drive
- Good organization skills to produce quality work, within required specifications, and within scheduled timelines
- Have advanced knowledge of our front-end web development technologies in order to troubleshoot and resolve complex technical issues that our customers experience with our products (Answers, Pages and Knowledge Tags)
- Be an expert on each of our APIs, including our Knowledge, Live, and Administrative integration capabilities and best practices in order to resolve API-related technical issues
- Serve as a resource for external development teams, engineers, and product experts who are looking to get the most out of their integration with Yext
- Support additional integration capabilities such as: implementing SSO, working with webhooks, submitting apps to the App Directory, and more
- Aid and manage integrating new enterprise and reseller customers into Yext’s products
- Work and communicate clearly with Yext's internal teams—including but not limited to: Client Success, Platform Engineering, Platform Services, Expert Services, Partner Engineering, Product
- Iterate on newly formed Developer Support processes and be a part of an emerging team
- Be unafraid to confront ambiguity and have confidence in your abilities to proactively improve team efficiency and structure as the Developer Support team grows
- Provide next-level technical support to Premier clients and partners, joining technical calls as needed
- Drive bug resolutions, requirements and feature requests with Product and Engineering
- Develop expertise in Yext’s product offerings, underlying implementation and technical design
Yext provides AI-powered search solutions through its Yext Answers Platform, which allows businesses to give direct answers to user queries instead of just links. This platform uses natural language processing to understand the context of search queries, ensuring users receive accurate information. Yext serves a wide range of clients, from large enterprises to small businesses, and focuses on improving search experiences in areas like marketing and customer support. The company operates on a subscription model, where clients pay for access to the platform and its features, which are built on a centralized Knowledge Graph that maintains consistent information across digital platforms. Yext also offers a training and community engagement platform called Hitchhikers, where users can enhance their skills and connect with others. The goal of Yext is to enhance search capabilities for businesses, providing better user experiences and maintaining a strong reputation for customer support.
Company Stage
IPO
Total Funding
$115M
Headquarters
New York City, New York
Founded
2006
6 month growth
↓ -2%1 year growth
↓ -10%2 year growth
↑ 16%
Simplify's Take
What believers are saying
- Yext's acquisition of Hearsay Systems could expand its market reach and enhance its product offerings.
- Recognition as a top workplace by Built In boosts Yext's reputation, making it an attractive place for talent.
- The launch of a new Customer Success Program indicates Yext's commitment to improving client satisfaction and retention.
What critics are saying
- The recent fall in Yext's stock price following Q1 results and the acquisition of Hearsay Systems may indicate financial instability.
- Potential sale amid takeover interest could lead to uncertainty and disruption for employees.
What makes Yext unique
- Yext's AI-powered search solutions focus on delivering direct answers rather than just links, setting it apart from traditional search engines.
- The use of a centralized Knowledge Graph ensures consistent and accurate information across all digital touchpoints, a feature not commonly found in competitors.
- Yext's Hitchhikers platform for training and community engagement adds an extra layer of value for clients, fostering a knowledgeable user base.
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Benefits
Comprehensive Benefits Program - One of our top priorities is to maintain the health and wellbeing of our employees and their families. We offer a robust and comprehensive benefits program, which includes top-quality health insurance (medical, dental, vision), paid parental leave, a 401(k) with match or retirement pension plan, equity, commuter benefits, and more.
Invested in Your Wellbeing - In addition to our top-tier benefits, we also have a holistic wellness program that includes physical and mental health services. A few employee-favorite perks are our company-wide subscription to the meditation, sleep, and relaxation app Calm, as well as our corporate ClassPass membership.
Stay Informed - Our leadership team is committed to company-wide transparency, ranging from email blasts, biannual goal-setting days, and a weekly all-hands video meeting called Manifesto. Manifesto is a time for leadership to share company updates, showcase new products, highlight new deals, and provide kudos to well-deserved employees.
Collaborative Workspaces - Yext has amazing workspaces in many of the greatest cities in the world — from our magnificent new HQ in New York City to those in Chicago, Greater Washington DC, London, Miami, Munich, Paris, Tokyo, San Francisco, and more. Most job families within Yext allow employees to work from any office so they can experience the face-to-face collaboration, spontaneous interaction, and mutual learning that have become such hallmarks of our culture across the globe.
Life-Work Balance - We work hard and play even harder, but we also recognize that our employees wear multiple hats as parents, mentors, caretakers, volunteers, and more. That’s why we offer flexible and generous vacation, paid company and bank holidays, and sick days for when you’re feeling under the weather — all in an effort to give our employees more time to do the things they love with the ones they love and support a better life-work balance.
Upward Mobility - One of the perks of being a relatively new publicly traded company is that there is no shortage of opportunity. This means our employees are presented with countless chances to move internally. Internal mobility is at the forefront of Yext’s hiring, as are learning and development, alongside our mentorship program and monthly lunch and learns sponsored by our ERGs.