Practice Representative
Beth Israel Deaconess Medical Center
Practice Representative
Beth Israel Deaconess Medical Center
Teaching hospital delivering patient-centered medical care
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Description:
Chelsea, Massachusetts
Monday through Friday
8:30 a.m.–5:00 p.m.
Join Chelsea Shared Services as a Practice Representative supporting patients across a busy multiservice outpatient location.
You will be a welcoming first point of contact for patients while managing check-in, check-out, registration, scheduling, and other front-desk responsibilities. Because the location serves many Spanish-speaking patients, the ability to communicate effectively in both English and Spanish is important for this role.
Healthcare experience is welcome but not required. Candidates who are early in their careers and comfortable learning new systems are encouraged to apply.
Greet patients and visitors in a courteous and helpful manner
Check patients in and out for appointments
Register patients and verify demographic, insurance, and billing information
Collect required co-payments
Schedule and confirm appointments, mammograms, ultrasounds, laboratory services, and other follow-up care
Provide patients with preparation instructions and appointment information
Complete reminder and outreach calls
Take accurate information from patients and callers and route messages appropriately
Monitor the waiting area and help address patient-flow concerns
Prepare schedules, medical records, and other required documents
Confirm referrals, prior authorizations, and pre-certifications as needed
Complete required visit and billing documentation
Cross-train and provide front-desk coverage across services within the building
The Chelsea location includes several outpatient services, such as:
Primary care
Laboratory services
Radiology
Mammography and bone density
Physical therapy
Specialty care
Urgent care
Assignments may vary based on patient and department needs.
You will be successful in this role if you are:
Able to communicate effectively in English and Spanish
Warm, kind, and respectful with patients and colleagues
Dependable and ready to support the team
Organized and attentive to detail
Comfortable using computers and learning Epic
Willing to cross-train across different departments
Able to follow through on patient requests and scheduling needs
Flexible when priorities or coverage needs change
You will join an experienced, supportive team where many employees have built long careers at the Chelsea location. Colleagues work closely together, help new employees learn, and treat one another with kindness and respect.
This is a strong entry point into healthcare for someone interested in learning patient access, scheduling, insurance verification, and multispecialty outpatient operations.
Free on-site parking is available.
High School diploma or GED required. Associate's degree preferred.
0-1 years related work experience required.
Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
One year experience in a healthcare or service/hospitality environment.
Pay Range:
$20.50 - $27.59The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
Teaching hospital delivering patient-centered medical care
Beth Israel Deaconess Medical Center (BIDMC) serves as a teaching hospital in Boston affiliated with Harvard Medical School, offering a wide range of medical services across inpatient, emergency, outpatient, and urgent care. Its care model centers on delivering high-quality medical treatment to patients, supported by patient access initiatives like OpenNotes, which lets patients view clinicians’ notes online to improve understanding and engagement in their care. The hospital also supports education and research through its affiliation with Harvard, attracting funding for studies and training programs. BIDMC differentiates itself through its patient-centered approach, active patient engagement tools, and a broad network of urgent care centers and outpatient services that extend access to healthcare. The goal is to provide comprehensive, accessible, evidence-based medical care while advancing medical education and research.
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