Omnichannel E-Commerce Manager

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Job Summary

Church & Dwight is seeking an Omnichannel E-Commerce Manager to join our team. Come be a part of Church & Dwight’s eCommerce acceleration! You will have the opportunity to work across multiple categories and brands like Trojan, Arm & Hammer, First Response, Therabreath, Batiste, and many more. We are looking for a nimble, curious, challenger mindset talent that will drive growth across our entire omnichannel business.

• You are endlessly curious about the eCommerce and Omnichannel space, staying up to speed on market trends, emerging technologies, AI, retail media, retailer capabilities, and opportunities.
• You are someone with a growth mindset who thrives in an agile and fast-paced work environment and is comfortable working autonomously and taking ownership from opportunity identification through execution.
• You excel at thinking strategically while having the ability to roll up your sleeves and execute with excellence in partnership with in-house and external agencies.
• You can collaborate up, down, and across the organization, influencing cross-functional partners and translating complex information into clear recommendations and solutions.

Work Environment 

• Remote: This role is performed on a remote basis. Occasional attendance at in-person meetings required as business needs dictate. 
  
  
  

Role Accountabilities and Responsibilities

• You will collaborate with the Omnichannel Team Lead, Connected Commerce team, Sales team, and Sales Strategy team to develop an informed point of view on what is needed to drive sustainable omnichannel growth across key Church & Dwight retailer and platform partners (Walmart and Club accounts).
• In partnership with the Omnichannel Team Lead and National Account Manager (NAM), you will proactively identify, develop, and champion areas of opportunity and growth by bringing forward recommendations.
• This role will optimize business operations and performance across omnichannel digital platforms and fulfillment methods by utilizing numerous tools and data sources to identify item-level opportunities, diagnose performance drivers, and translate insights into actions that drive results.
• Drive digital shelf excellence across content, search, assortment, availability, transactability, ratings and reviews, and conversion, with a focus on improving the total shopper experience rather than individual metrics alone.
• Partner with the Sales team to build and present business reviews and recommendations directly to retailer customers.
• Partner with Retail Media and Brand teams to connect paid and organic strategies, understand media performance and ROI, and identify opportunities to improve digital investment effectiveness.
• Leverage AI, LLMs, automation, and emerging digital capabilities to uncover business opportunities, improve decision-making, and create more efficient ways of working.
• A typical week may include data analytics and insights, digital content optimization and troubleshooting, profitability modeling, supply chain and assortment optimization, digital marketing strategy, digital merchandising activities, third-party seller maintenance, retail media analysis, competitive benchmarking, AI-enabled analysis, and Test & Learn development.

Skills and Competencies

• Working knowledge of eCommerce retail basics, traffic and conversion drivers, search, the consumer’s path to purchase journey, and omnichannel customer models and fulfillment methods.
• Strong data, analytical, problem-solving, and presentation skills; experience with Excel and PowerPoint is required.
• Strong strategic thinking with the ability to connect digital performance to total omnichannel, retailer, brand, and commercial objectives.
• Ability to independently identify opportunities and drive projects from idea through execution with limited oversight, thriving in ambiguity and proactively seeking continuous improvement.
• Creativity, tenacity, a sense of urgency, and a hands-on orientation, with a willingness to challenge existing approaches and Test & Learn new solutions.
• Strong cross-functional influence and collaboration skills, with the ability to build alignment across Sales, Brand, Retail Media, Content, Supply Chain, and other partners without direct authority.
• Strong communication and storytelling skills, with confidence presenting recommendations to customers, senior leaders, and cross-functional teams.
• Working knowledge of retail media fundamentals, including paid search, campaign strategy, budget allocation, performance measurement, and ROI, is preferred.
• Knowledge of retailer and eCommerce analytics platforms such as Walmart Scintilla, Walmart Connect, MAP, Skai, Stackline, Profitero, and Retail Link

Education and Experience

• Bachelor’s degree in a related field.
• 5+ years of experience in omnichannel/eCommerce sales or brick-and-mortar sales and marketing.
• Highly curious on all things digital marketing, eCommerce, and consumer experience. We seek energy, enthusiasm, willingness and ability to raise the bar
• Must be able to travel about 15%.

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Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at http://www.churchdwight.com/