Host / Hostess

Job Description

Your Role in the Story 

As a Host/Hostess at LUURA, you shape the first and last impression of every visit. You’re the first smile guests see when they arrive and the warm goodbye when they leave, making sure every guest feels expected, welcomed and looked after, from the first booking of our F&B venues to the final farewell, while keeping the flow of service smooth, calm and well-paced. 

It’s a hands-on, guest-facing role for someone who combines professionalism with genuine warmth, and who works closely with the floor team, kitchen and management to deliver one consistent LUURA standard of service. 

Key Responsibilities

• Welcome every guest warmly and escort them to their table, ensuring every arrival and departure feels personal, seamless and memorable. 
• Manage restaurant reservations, seating arrangements and guest flow efficiently, maximizing seating while accommodating guest preferences and special occasions. 
• Assist with table setup, restaurant readiness and overall presentation before and during service. 
• Anticipate guest needs, proactively address concerns and communicate any incidents or feedback to the Supervisor. 
• Keep waiting guests engaged and comfortable through genuine hospitality and clear communication. 
• Maintain the host station, menus, reservation systems and all operational materials in a clean, organized and presentable condition. 
• Maintain an accurate guest database, recording preferences, celebrations, VIP information and feedback to personalize future visits. 
• Have an excellent knowledge of all F&B outlets, restaurant concepts, menus, ingredients, opening hours, events and experiences across LUURA. 
• Develop an in-depth knowledge of the entire hotel, including accommodation, facilities, wellness, experiences, services and events, confidently guiding guests and making personalized recommendations. 
• Act as an ambassador for LUURA, naturally promoting the hotel's outlets, experiences and offerings while identifying opportunities to enhance the overall guest experience. 
• Work closely with F&B, Front Office, Guest Relations, Concierge and other departments to ensure a seamless and connected guest journey. 
• Ensure VIP, returning guest preferences and special requests are communicated and followed up with the relevant teams. 
• Maintain in-depth knowledge of reservation systems and Microsoft Office, including Excel and Word. 
• Assist with quarterly and annual inventory checks of operating equipment. 
• Uphold LUURA brand standards, SOPs and all health, safety, hygiene and sanitation policies. 
• Demonstrate professionalism, discretion and open communication, reflecting LUURA's luxury positioning and service standards. 
• Bring new ideas, take initiative and continuously seek ways to elevate the guest experience across both F&B and the wider hotel operation.

Service Steps 

Before Service 

• Sign in with the Manager on Duty. 
• Ensure laptops, phones and reservation systems are working. 
• Review daily reservations, allocate waiter sections and identify special requests or VIP bookings. 
• Prepare menus, host desk and all necessary materials. 
• Confirm reservations and check emails for last-minute updates. 

During Service 

• Welcome and check in guests warmly, following LUURA service standards. 
• Manage reservations, seating, waiting lists, cloakroom and phone charging stations. 
• Escort guests to their tables and communicate waiting times. 
• Coordinate with the floor team to ensure tables are ready. 
• Assist with guest requests, bill transfers and general F&B operations. 
• Support guests with information and recommendations about the wider hotel. 

After Service 

• Reset and organize the host station for the next service. 
• Personally thank departing guests and share LUURA business cards where appropriate. 
• Update guest profiles, record feedback and complete closing reports. 
• Follow lost and found procedures and report any relevant feedback or incidents to the Manager. 
• Sign out once all guests have departed and with managerial approval. 
• Support hotel events in coordination with the Sales & Events team.

Qualifications

Who We’re Looking For 

We are looking for someone who combines professionalism with genuine hospitality: a warm, confident, guest-focused team player who is passionate about creating memorable guest experiences in a luxury boutique environment. 

• Minimum 2 years of experience as a Host/Hostess or in a guest-facing role within a luxury hotel, upscale restaurant, beach club, or lifestyle hospitality brand. 
• Well-presented, polished, and professional at all times. 
• Fluent in English, both spoken and written; additional languages are an advantage. 
• Excellent interpersonal skills, with the ability to build genuine rapport with guests. 
• Confident using reservation systems and Microsoft Office (Excel, Word, PowerPoint); highly organized and detail-oriented. 
• Eligible to work within the European Union. 

The Talent 

• Welcomes every guest with a genuine smile, warmth, and confidence. 
• Builds trust with guests and strong relationships across all departments. 
• Takes ownership of every request, from the simplest to the most demanding, and follows it through. 
• Brings fresh ideas to improve the guest and team experience. 
• Makes guests feel welcome, valued, and at home from arrival to departure. 
• Acts as an ambassador of the LUURA brand, culture, and values every day.

Additional Information

Perks You’ll Love

• Team rates at LUURA, Ennismore & Accor properties worldwide.
• Discounts at our restaurants, bars, and cafes.
• Access to art, cultural events & live music nights.
• Recognition that matters — from surprise gifts to team celebrations.
• Beautiful team spaces & comfortable accommodation (where applicable).

Ready to Dive In?

Bring your energy, your ideas and your true self, and become part of LUURA’s next chapter

📍 Apply now and start your journey with LUURA.