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Securitas

Global security services and solutions provider

Global & National Account Manager

Account ManagementPosted on Nov 12
Full-timeVienna, Austria

About the Job

Requirements

  • A completed commercial vocational education (Matura or university studies).
  • At least five years of professional experience in a comparable role.
  • Previous experience in the service industry and/or security industry.
  • Strong technical understanding, particularly of technical security solutions.
  • Demonstrated experience and success in customer development, new-customer acquisition, and contract closing.
  • Proficiency with Microsoft Office and experience using database or customer relationship management systems.
  • Excellent written and spoken German.
  • Very good written and spoken English at Level B or C; additional language skills are an advantage.
  • A professional demeanor, strong communication and presentation skills, reliability, confidentiality, discretion, negotiation skills, persuasive argumentation, readiness to travel within Austria, a hands-on approach, customer orientation, and social competence.

Responsibilities

  • Proactively and comprehensively manage all Global & National Accounts at Securitas Austria as the primary contact, focusing on customer satisfaction and maximizing business-development opportunities.
  • Regularly review service-level agreements against delivered services by monitoring key performance indicators.
  • Create detailed, long-term account plans and engagement plans for all Global & National Accounts.
  • Create and present consistent, data-based statistics and reports demonstrating the value of services delivered by Securitas.
  • Coordinate closely with relevant internal stakeholders, including Operations, regional managers, key account managers, object managers, Commercial, and Solutions.
  • Monitor the external market and competitor activities.
  • Generate new business, cross-sells, and conversions.
  • Maintain accurate and up-to-date records of all commercial and customer-related activities in the Client Excellence Platform.

Desired Qualifications

  • Additional language skills.

About the Company

Securitas

Global security services and solutions provider

Securitas provides security services to a global client base, offering electronic security, fire and safety, and emergency planning across 47 countries. Its approach combines a skilled workforce with advanced technology to deliver tailored protection plans, monitoring, and rapid response that safeguard people and assets while managing risk. The company differentiates itself through its global scale, integration of human and digital security capabilities, agile staffing, and a client-focused model that adapts to changing market conditions. Its goal is to enable clients to focus on their core operations by reliably protecting their property, information, and people, and to grow its presence in expanding markets like China and India.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1972

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