Servco

Diversified auto, financial, and industrial group

Customer Service Assistant

Administrative SupportConfirmed live in the last 24 hours

Full-timeHonolulu, HI, USA$17.41 - $21.73 /hrIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
At least six months of general clerical or customer service work experience is required.
Proficiency with Microsoft Word and Excel is required.
Accurate typing is required.
The role requires strong communication and customer relations skills.
The role requires attention to detail and the ability to multitask.
The role requires working Monday through Friday, 7:00 a.m. to 3:30 p.m.

Responsibilities

Confirm customer appointments and service needs.
Prepare loaner agreements and verify that customers have valid driver's licenses and insurance documents.
Track loaner vehicle mileage and perform vehicle walk-arounds with customers.
Clean and fuel loaner vehicles and maintain the vehicle fuel log.
Document loaner vehicle damage and follow up with customers or insurance companies to collect payment for damages.
Prepare daily loaner vehicle reports.
Submit radio claims promptly.
Pack and ship returned radios to the vendor.
Order replacement radios and arrange installation appointments when new radios arrive.
Prepare and submit Krex claims and monitor payment status.
Receive and resolve customer complaints or route them to the appropriate individual or service manager for resolution.
Assist Service Consultants with opening repair orders and active deliveries as needed.
Provide clerical support to the service management team.

Desired Qualifications

Auto dealership service department experience is preferred.
Dealership management system experience and/or DealerTrack experience is preferred.

The Customer Service Assistant at Servco Toyota Honolulu plays a key role in coordinating the loaner car program, radio returns, and Krex claims processing for the service department. This position will also assist Service Consultants with opening repair orders and active deliveries as needed.

Responsibilities:

Confirm customer appointments and service needs
Prepare loaner agreement and ensure customer has valid driver’s license and insurance documents
Track loaner vehicle mileage and perform vehicle walk around with customer
Ensure loaner vehicles are cleaned and fuelled. Maintain vehicle fuel log
Document loaner vehicle damages and follow-up with customer or insurance company for payment of damages
Prepare daily loaner vehicle report
Submit radios claims on a timely basis
Pack and ship returned radios to vendor
Order replacement radios and arrange for radio installation appointment when new radio arrives
Prepare and submit Krex claims and monitor status of payment
Receive and resolve customer complaints and/or route to appropriate individual or service manager for resolution
Assist Service Consultants with opening report orders and actively delivery as needed
Provide clerical support to the service management team

Requirements:

High school graduate or equivalent
Minimum six months of general clerical or customer service work experience
Auto dealership service department experience preferred
Proficient with Microsoft Word and Excel
Dealership management system experience and/or DealerTrack experience preferred
Accurate typing
Strong communication and customer relations skills
Must be detail oriented, able to multi-task and be a team player
Work Schedule: Monday - Friday, 7:00am - 3:30pm

At Servco, we’re committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life: Moments that matter to you.

Interested?

Visit www.servco.com/careers to apply online or email us at [email protected].

Equal Opportunity Employer and Drug-Free Workplace

Pay Range: $17.41 - $21.73 per hour

About the Company

Servco

Diversified auto, financial, and industrial group

Servco is a family-owned, diversified company based in Hawaiʻi operating for over a century. Its segments include automotive retail and distribution, Hui car-sharing, Fender musical instrument distribution, Servco Pacific Capital financial services, and forklift and industrial equipment sales. What sets Servco apart is pairing century-long family ownership with a broad, multi-industry portfolio across the Pacific. The goal is to serve Hawaiʻi and global communities through quality products, strong relationships, and community investment.

Company size: 201-500
Company stage: Not listed
Total funding: Not listed
Headquarters: Honolulu, HI
Founded: 1919

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