StrideCare

Lower-extremity care through multi-specialty group

Front Office Associate

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeArlington, TX, USANo salary listedIn-person

About the Job

Requirements

A high school diploma is required.
Customer service experience is required, preferably in a healthcare-related setting.
At least two years of experience as a front office associate or receptionist in a physician's office or hospital is required.
Working knowledge of medical terminology and health care insurance is required.
Working knowledge of Microsoft Word, Excel, and Outlook is required.
Proficiency using Athena electronic health record or a similar electronic health record system is required.
Effective interpersonal communication with patients, families, and healthcare team members is required.
Time management, cleanliness and protocol adherence, attention to detail, dependability, and punctuality are required.
The role requires sitting, standing, and walking for extended periods; a full range of body motion including reaching, bending, and stretching; and the ability to lift and carry moderately heavy items such as document or supply boxes.
Completion of the Culture Index Survey is required as part of the application process.

Responsibilities

Greet and welcome patients in a positive and friendly manner.
Prepare charts, register new patients, update existing patient records, and verify insurance authorization.
Schedule and confirm patient appointments to ensure efficient use of appointment slots.
Answer phone calls, assist patients with inquiries, and direct calls to appropriate staff.
Collect patient co-pays, co-insurance, deductibles, and outstanding balances; prepare payment plans as needed; reconcile end-of-day payments; and prepare or upload necessary documents.
Maintain a neat and organized front desk area.
Coordinate with medical staff to ensure smooth patient flow.
Handle sensitive patient information confidentially.
Assist with administrative tasks as needed, including generating reports for marketing or patient communication.
Participate in cross-training to develop proficiency in various clinic functions.
Provide coverage for other clinics as needed.
Collaborate with team members across clinics to maintain a cohesive work environment.
Continue learning and developing skills to improve clinic efficiency.
Perform other duties as assigned.

Desired Qualifications

Customer service experience in a healthcare-related setting is preferred.

Description

Job Summary:

Professional and courteous Front Office Associate with a commitment to providing exceptional patient care in an outpatient setting. Adept at performing a wide range of administrative tasks to support healthcare delivery. Possesses strong communication skills to interact with patients, healthcare professionals, and administrative staff. Committed to maintaining a patient-centric focus while ensuring the smooth operation of daily clinic activities.

Supervisory Responsibilities: N/A

Essential Duties / Responsibilities:

Greet and welcome patients with a positive and friendly attitude.
Conduct chart preparations, register new patients, update existing patient records, and verify insurance authorization.
Schedule and confirm patient appointments, ensuring efficient use of appointment slots.
Answer phone calls and assist patients with inquiries, directing calls to the appropriate staff.
Collect co-pays, co-insurance, deductibles, or outstanding balances from patients. Prepare payment plans as needed. Reconcile payments at the end of the day and prepare/upload necessary documents.
Maintain a neat and organized front desk area.
Coordinate with medical staff to ensure a smooth patient flow.
Handle sensitive patient information confidentially.
Assist with administrative tasks as needed, including generating reports for marketing or patient communication.
Actively engage in cross-training initiatives to acquire proficiency in various clinic functions.
Provide coverage for other clinics as needed, demonstrating adaptability and teamwork.
Collaborate with team members across clinics to maintain a cohesive and supportive work environment.
Embrace opportunities for continuous learning and skill development to enhance overall clinic efficiency.
Other duties as assigned.

Required Skills / Abilities:

Interpersonal skills, including effective communication with patients, families, and other members of the healthcare team.
Time management skills.
Cleanliness and adherence to protocols.
Attention to detail.
Proficient use of Athena EHR or a similar Electronic Health Record (EHR) system.
Dependable with punctuality

Education and Experience:

High School Diploma.
Customer service experience, preferably in a healthcare-related setting.
Minimum of 2 years of experience as a front office associate/receptionist in a physician's office or hospital.
Working knowledge of medical terminology and health care insurance.
Working knowledge of MS Office (MS Word, Excel, and Outlook)

*StrideCare is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. We encourage applications from candidates of all backgrounds and experiences.

Requirements

Involves sitting, standing, and walking for extended periods of time.
Full range of body motion, including reaching, bending, and stretching.
The ability to lift and carry moderately heavy items, such as boxes of documents or supplies.
Good manual and finger dexterity.

Interested in Joining Our Team?

If you are interested in this position, please complete our Culture Index Survey as part of the application process.

Step 1: Complete the Culture Index Survey: Culture Index

Step 2: Submit your application for this position.

About the Company

StrideCare

Lower-extremity care through multi-specialty group

StrideCare provides coordinated lower extremity care through a multi-specialty medical group, combining orthopedics, podiatry, vascular and related fields to diagnose and treat conditions of the legs, ankles, and feet. It uses a coordinated care model where specialists share patient records and work together from initial visit through treatment and follow-up, offering both conservative therapies and surgical options. This integrated, multi-specialty approach centered on the entire lower limb enables seamless cross-disciplinary care and a unified care plan aimed at better outcomes and cost efficiency. The goal is to become the leading provider of comprehensive lower extremity care by transforming care delivery, improving outcomes, and increasing value for patients and the healthcare system.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Dallas, TX
Founded: 2017

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