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Full-Time

Senior Product Designer

Product Setup

Confirmed live in the last 24 hours

Intercom

Intercom

1,001-5,000 employees

AI-powered customer service solutions provider

Senior, Expert

London, UK

Category
Product & UX/UI Design
UI/UX & Design
Required Skills
Communications
Requirements
  • Experience working on an onboarding, product setup, or product-led growth design team
  • Experience designing digital products and systems
  • Strong system and/or service design mentality
  • Attention to detail and high level of craft
  • Appreciation of the entire product development process
  • Ability to create high-fidelity mockups and prototypes
  • Ability to coordinate work across multiple teams
  • Excellent communication skills
  • Self-starter who can collaborate with engineers
Responsibilities
  • Collaborating with other designers to improve team work
  • Working through design problems from beginning to end
  • Shaping product setup strategy with a user-centric approach
  • Creating holistic experiences across the customer lifecycle
  • Sketching and prototyping ideas
  • Driving high-fidelity designs with attention to detail
  • Iterating based on feedback and experiment results
  • Working closely with engineers to build and ship ideas
  • Owning the success or failure of design work
  • Sharing learnings internally and externally

Intercom offers an AI-powered customer service solution that automates conversations, resolves issues faster, and boosts customer satisfaction, with features such as AI-powered chatbots, automation tools, and a lightning-fast shared Inbox. The platform is used by over 25,000 global organizations, including Atlassian, Amazon, and Lyft Business, to deliver seamless customer experiences and send over 500 million messages per month.

Company Stage

Series D

Total Funding

$291.9M

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

1%

1 year growth

9%

2 year growth

0%

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.