Customer Fulfillment and Experience Leader

Job Description Summary

Do you want to drive world-class service excellence and transform how we deliver value to our customers in a global energy environment?

GE Vernova is looking for an exceptional Aero Alliance Customer Fulfilment and Experience Leader to join our Gas Power team based in Avenza (Carrara).

Job Description

GE Vernova - The Energy to Change the World

With over 130 years of experience and proven innovation, GE Vernova is leading a new era of energy. We are electrifying the world while working to decarbonize it. Our name reflects our mission. “GE” carries a legacy of quality and ingenuity. “Ver” signals Earth’s lush ecosystems, while “Nova” nods to a new era of lower-carbon energy we are helping to deliver.

Focused on the future, GE Vernova is accelerating the shift to reliable, affordable, and sustainable energy. We help customers power economies and deliver electricity vital to health, safety, and quality of life.

Power Our Power portfolio provides sustainable, more efficient energy solutions. With expertise across Gas, Hydro, Nuclear, and Steam Power, we help customers deliver electricity to homes, industries, and communities worldwide.

Let’s Talk about the Role

The Aero Alliance Customer Fulfilment and Experience Leader will champion the customer journey, ensuring total satisfaction through superior quality, timely delivery, and cost-efficiency across the entire engine overhauling lifecycle.

You will act as the primary bridge between our shop floor operations and our customers, responding to customer needs, monitoring all the engines maintenance steps and ensuring that every touchpoint reflects our commitment to professionalism, transparency, and reliability. By leading cross-functional efforts and implementing standardized service processes, you will ensure our Avenza Service Center delivers a predictable and exceptional experience, turning our customers into long-term partners.

How You Will Make a Difference

• Leading the end-to-end customer experience, from initial engine induction through to final testing, ensuring a seamless and high-quality service journey.
• Driving cross-functional collaboration to optimize shop slot utilization and ensure all maintenance activities align with contractual requirements and customer deadlines.
• Creating standardized, professional communication decks and reporting frameworks that provide customers with clear, data-driven updates throughout the maintenance process.
• Improving service delivery by analyzing customer feedback and identifying continuous improvement opportunities to enhance satisfaction, loyalty, and retention.
• Building a customer-centric culture within the Avenza facility by training staff on best practices and fostering a proactive, service-oriented mindset across all shop functions.
• Managing the end-to-end customer site visit experience, serving as the single point of contact to ensure professional and impactful engagements.

Skills for Success

You should be a dedicated professional with a customer-centric mindset and:

• The ability to navigate complex, fast-paced environments while managing multiple competing priorities under tight deadlines.
• The capability to influence stakeholders at all levels of the organization and build strong, collaborative relationships across global, cross-functional teams.
• An expertise in service or repair processes, with a keen eye for operational detail and project management.
• Strong interpersonal and leadership skills, with the ability to bring complex assignments to a successful completion.
• Fluent English communication skills, allowing you to effectively bridge the gap between technical teams and customer needs.
• Willingness to relocate to Avenza (Carrara)

A Bachelor’s Degree, Engineering or Economics are nice to have, but we are most interested in your total experience and professional achievements.

Where and how you'll work

This is a permanent on site position based in our Avenza (Carrara) plant.

Our Culture

Every action shapes our future. That’s why our north star is a culture of impact, where everyone is empowered to thrive and achieve.

Addressing the urgent need to build a more sustainable electric power system while improving the trajectory of climate change emissions are global priorities, and we take our responsibility seriously. That is our mission at GE Vernova: continuing to electrify to thrive and decarbonize the world. We play a significant role in leading a new era of energy.

Our technology helps generate approximately twenty-five percent of the world’s electricity today, and we are working to power the rest. If we want the future of energy to be different, then join us and be the difference. Together, we are the Energy of Change!

We're determined to be the best place to grow

We believe that strong careers are built on a variety of experiences, strong connections, and continuous development. We’re committed to providing you the tools to navigate and shape a strong career journey that aligns with a healthy work-life balance. No two careers are the same, and yours should reflect your personal and professional goals. Your people leader and trusted mentors will support you through navigating your journey.

We also prioritize fair pay, performance-based rewards, and wellbeing programs for you and your family. With opportunities to move across teams and functions, your career can keep evolving while sustainability stays at the core of everything we do.

Inclusion & Diversity

We are passionate about creating an inclusive work environment. By valuing the ideas and contributions of a diverse workforce we help inspire others to grow, succeed, and raise the bar for everyone.

As an equal opportunity and affirmative action employer, GE Vernova is committed to supporting disadvantaged groups whilst providing equal opportunities for both GE Vernova associates and applicants alike.

Join us at GE Vernova where results can be achieved by embracing a community of belonging.

Posizione / Position: Aero Alliance Customer Fulfilment and Experience Leader

Livello di Inquadramento / Management Level: LPB1

Data di pubblicazione / Position was posted on: 02/10/2026

Fascia retributive: Tra € 50,400.00 e € 75,600.00 lordi annui. La retribuzione specifica offerta terrà conto dell'istruzione, delle qualifiche, dell'esperienza e delle competenze del candidato.

The pay range for this position: Between € 50,400.00 and € 75,600.00 gross per annum. The specific pay offered will consider the candidate’s education, qualifications, experience and skill set.

Eleggibilità per il Piano Bonus: Eligibilità al piano bonus Variabile-AIP, che prevede un incentivo target del 10% della retribuzione base annua, a seconda del raggiungimento dei parametri di business e delle performance individuali.

Eligibility for Bonus Plan: Eligible to participate in Variable-AIP annual bonus plan that provides a target incentive of 10% of the individual’s annual base salary depending on achievement of key business metrics and individual performance.

Alla posizione è applicabile il Contratto Collettivo Nazionale di Lavoro (CCNL Metalmeccanico). I benefici disponibili sulla base del CCNL attualmente in vigore e delle politiche aziendali includono quanto segue:

A Collective Bargaining Agreement (‘CBA’ - Metalworking) is applicable in relation to position. The available benefits based on the currently effective CBA and company policies include the following:

Stipendio Base: La retribuzione seguirà le tabelle salariali previste dal CCNL di categoria Metalmeccanico Industria

Base salary: The remuneration is established according to the Metalworking CBA salary scale, which defines job groups and minimum salary levels.

Pensione Integrativa (Cometa): Tutti i livelli sono eligibili, ad eccezione dei dirigenti.
Contributo del datore di lavoro: 2% (2,2% se under 35). Contributo del dipendente: 1,2%. Base di calcolo: retribuzione mensile lorda.

Pension Fund (Cometa): All levels are eligible, except executives (dirigenti).
Employer Contribution: 2% (2.2% if under 35). Employee Contribution: 1.2%. Base: monthly gross salary.

Assistenza Sanitaria (Non Dirigenti): Gestita tramite Assicurazione Generali

Medical Benefits (Not Executives): Managed by Assicurazioni Generali

Assistenza Sanitaria (Dirigenti): FASI+ Generali Plan

Medical Benefits (Executives): FASI+ Generali Plan

Welfare: € 250 di credito annuale come da CCNL disponibile su portale dedicato per rimborsi spese istruzione, sport, viaggi o previdenza.

Flex Benefit: € 250 of annual credit as per NCBA available on a dedicated portal for education, sports, travel, or pension reimbursements.

EAP - Supporto Dipendenti: Supporto globale psicologico, legale e finanziario 24/7

Employee Assistance Program: Global 24/7 psychological, legal, and financial support.

Straordinario: Straordinario diurno dal lunedì al venerdì

• Prime due ore: 25% per impiegati, 30% per operai non turnisti, 40% per operai turnisti
• Oltre due ore: 30% per impiegati, 50% per operai non turnisti, 45% per operai turnisti

Straordinario diurno sabato, domenica e festivi: 50% per le prime otto ore, 55% oltre le 8 ore

Straordinario notturno dal lunedì al venerdì:

• 50% per impiegati e operai non turnisti per lavoro straordinario dalle 20:00 alle 8:00
• 50% per operai turnisti per lavoro straordinario dalle 18:00 alle 6:00

Straordinario notturno sabato, domenica e festivi:

• Prime otto ore: 60% per impiegati, 55% per operai non turnisti, 60% per operai turnisti
• Oltre due ore: 75% per impiegati, 65% per operai non turnisti, 75% per operai turnisti

In caso di riposo compnesativo, si applicano le maggiorazioni previste dal CCNL

OT Premium: Daytime overtime Monday to Friday:

• First two hours: 25% for office staff, 30% for non-shift production workers, 40% for shift production workers
• Beyond two hours: 30% for office staff, 50% for non-shift production workers, 45% for shift production workers

Daytime overtime Saturday, Sunday and public holidays: First eight hours: 50%, Beyond eight hours: 55%

Night overtime Monday to Friday

• 50% for office staff and non-shift production workers for overtime worked between 8:00 PM and 8:00 AM
• 50% for shift production workers for overtime worked between 6:00 PM and 6:00 AM

Night overtime Saturday, Sunday and public holidays:

• First eight hours: 60% for office staff, 55% for non-shift production workers, 60% for shift production workers
• Beyond eight hours: 75% for office staff, 65% for non-shift production workers, 75% for shift production workers

In case of compensatory time off, the premiums provided for under the applicable national collective bargaining agreement (CCNL) apply.

Maggiorazioni e indennità turno: [PER OPERAI TURNISTI]: Maggiorazione del 20% per la fascia oraria dalle 18:00 alle 22:00. Indennità di €3,50 per ogni turno lavorato.

Shift premium and allowance: [FOR SHIFT WORKERS]: 20% premium for hours worked between 6:00 PM and 10:00 PM. €3.50 allowance for each shift worked.

Additional Information