Eurofins

Global lab testing and analytics network

Entry Level Business Application Specialist

IT Service Desk & End User SupportUpdated on Nov 14

Full-timeLancaster, PA, USANo salary listed

About the Job

Requirements

An associate degree in life sciences, computer science, or another related science or engineering curriculum is required.
Authorization to work in the United States without restriction or sponsorship is required.
Prior experience in a systems support role is preferred.
Strong verbal and written communication and interpersonal skills are preferred.
Strong organizational, troubleshooting, and problem-solving skills are preferred.
The ability to learn new software functionality and systems is preferred.
An understanding of business process flow and design is preferred.

Responsibilities

Respond to and resolve user inquiries, providing timely support for in-house applications.
Monitor and manage administrative changes within the system to ensure optimal functionality.
Collaborate with cross-functional teams to troubleshoot and resolve application issues.
Assist in documenting support processes, frequently asked questions, and system updates.
Provide end-user training and guidance on proper application use when needed.
Identify recurring issues and collaborate with the development team to improve the user experience.
Assist with user account management and system configuration adjustments.
Stay up to date with application updates and changes to support continuous system improvement.

Desired Qualifications

Prior experience in a systems support role.
Strong verbal and written communication and interpersonal skills.
Strong organizational, troubleshooting, and problem-solving skills.
The ability to learn new software functionality and systems.
An understanding of business process flow and design.

Job Description

We are seeking a proactive and detail-oriented Business Support Specialist to join our team. This role will be essential in providing assistance to users, solving inquiries, and ensuring the smooth operation of in-house developed applications. The ideal candidate will be able to monitor and implement necessary administrative changes within the system and serve as a primary point of contact for technical and application-related support.

Key Responsibilities:

Respond to and resolve user inquiries, providing timely support for in-house applications.
Monitor and manage administrative changes within the system to ensure optimal functionality.
Collaborate with cross-functional teams to troubleshoot and resolve issues in the applications.
Assist in the documentation of support processes, FAQs, and system updates.
Provide end-user training and guidance on the proper use of applications when needed.
Identify recurring issues and collaborate with the development team to improve the user experience.
Assist in user account management and system configuration adjustments.
Stay up to date with application updates and changes to ensure continuous system improvement.

Qualifications

Preferred Qualifications:

Prior experience in a systems support role
Strong communication and interpersonal skills (verbal and written)
Strong organizational, troubleshooting and problem solving skills
Capability to learn new software functionality and systems
Understanding of business process flow and design

Basic Minimum Qualifications:

Associates degree in life sciences, computer science, or another related science or engineering curriculum
Authorization to work in the United States without restriction or sponsorship

Additional Information

Position is Full-time, Monday-Friday, 8:00 a.m.-5:00 p.m., with additional hours, as needed. Candidates currently living within a commutable distance of Lancaster, PA are encouraged to apply.

We offer excellent full-time benefits including:

Comprehensive medical coverage,
Life and disability insurance,
401(k) with company match,
Paid holidays and vacation,
Dental and vision options.

Eurofins USA BioPharma Services is a Disabled and Veteran Equal Employment Opportunity employer.

About the Company

Eurofins

Global lab testing and analytics network

Eurofins provides global laboratory testing and analytical services to verify the safety, authenticity, and quality of products across food, water, medicine, and the environment. It operates a network of more than 900 laboratories in over 60 countries, offering access to more than 200,000 analytical methods. Its product work involves running specialized tests—using chemistry, biology, and other scientific techniques—to confirm origin, composition, and compliance of samples, such as detecting wine fraud or contaminant presence. The company differentiates itself through its massive, distributed lab network and broad portfolio, enabling standardized testing at scale and fast turnaround across many industries, rather than relying on a single specialty or location. Its goal is to protect public health and safety by delivering accurate, comprehensive testing data and helping clients meet regulatory and quality requirements.

Company size: 10,001+
Company stage: IPO
Headquarters: Luxembourg
Founded: 1987

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