Lead Salesforce Engineer

KKR's Gurugram office provides best-in-class business operations services and solutions to our internal stakeholders and clients, drives organization-wide process efficiency and transformation, and reflects KKR's global culture and values of teamwork and innovation. The office contains multifunctional business capabilities and is integral in furthering the growth and transformation of KKR. The office was established with an initial concentration of finance, operations, and technology personnel, followed by the expansion of additional functions and capabilities. KKR’s creation of a Gurugram office builds upon the firm's momentum in India and bolsters its existing presence in Mumbai.

TEAM OVERVIEW

KKR's Technology organization is a group of passionate technologists and product managers, unified by a shared mission to deliver exceptional products and solutions that drive value for our stakeholders, clients, and investors. Our passion for technology and innovation fuels our commitment to creating high-quality, impactful solutions that address complex challenges and meet the evolving needs of our sophisticated businesses. As a member of this global team, individuals are expected to actively contribute to a collaborative and innovative-driven environment, bringing an intellectual curiosity to their approach to problem solving. This includes embracing key values such as open communication, continuous learning, and a focus on delivering with impact.  Team members are also expected to uphold high standards of excellence in their work, while supporting and learning from others.

This is an exceptional opportunity to join a growing team within one of the world’s leading investment firms. You will contribute to high-visibility, strategic initiatives that are critical to the success of KKR’s business, working alongside a talented group of professionals. We’re looking for exceptional engineers who are passionate about innovation, thrive in collaborative environments, and want to work on some of the most interesting challenges in financial technology. We need you to help establish this team’s reputation for excellence and leadership.

POSITION SUMMARY

We are seeking an experienced Salesforce Development Lead to join our dynamic team. The ideal candidate will have extensive experience with Sales Cloud, Service Cloud (especially Case Management), Data Cloud, Agentforce, Telephony integrations, and CRM Analytics. They will also have deep, hands-on experience implementing modern Salesforce DevOps/CI/CD and architecting enterprise integrations between Salesforce and external platforms. As a Salesforce Development Lead, you will be responsible for leading the development team, designing and implementing scalable and high-quality Salesforce solutions, and ensuring the successful and timely delivery of projects. This position is a full-time position and will be onsite in our Gurugram office. We are operating in a 4 day in office, 1 day flexible work arrangement.

ROLES AND RESPONSIBILITIES 

Leadership & Team Management:

• Lead and mentor a team of Salesforce developers, providing technical guidance, code reviews and ensuring best practices and coding standards are followed.
• Collaborate with product managers, and stakeholders to gather requirements and translate them into technical solutions.
• Own and maintain Salesforce development standards, including code quality, documentation, and version control.
• Own the Salesforce DevOps/CI/CD practice end-to-end (Git-based workflows, automated validations/testing, multi-environment release promotion, and deployment/release governance).
• Lead troubleshooting and resolution of technical issues across the Salesforce ecosystem
• Ensure compliance with KKR Information Security, Data Privacy and governance standards and policies.

Salesforce Development:

• Design, develop, and deploy custom Salesforce solutions using Apex and Lightning Web Components (Aura/Visualforce where needed), and other Salesforce technologies.
• Design, implement, and optimize Salesforce architecture across Sales Cloud, Service Cloud (Case Management), Data Cloud, Agentforce, Telephony integrations, and CRM Analytics.
• Integrate Salesforce with telephony systems to enhance customer service capabilities.
• Architect, build, and operate integrations between Salesforce and external enterprise platforms using Data Cloud, APIs, middleware, and data pipelines, including real-time + batch patterns, strong error handling/retries, monitoring/alerting, and data reconciliation.

Technical Expertise:

• Ensure the scalability and maintainability of Salesforce solutions.
• Stay updated with the latest Salesforce releases and features and recommend improvements.
• Troubleshoot and resolve technical issues related to Salesforce implementations.

QUALIFICATIONS

• Bachelor’s degree in computer science information technology, or a related field.
• At least 12 years of technology experience with a minimum of 5 years of experience in Salesforce development.
• Proven experience with Sales Cloud, Service Cloud, particularly in Case Management, Data Cloud, Agentforce, etc.
• Experience with telephony integrations and CRM Analytics is highly desirable.

PREFERRED QUALIFICATIONS

• Proficiency in Apex, Lightning Web Components, and Salesforce automation tools (Visualforce where needed).
• In-depth understanding of Salesforce configuration, security, data model and workflows.
• Strong understanding of Salesforce Governor limits and performance optimization techniques.
• Excellent problem-solving skills and ability to troubleshoot complex issues.
• Hands-on knowledge of Salesforce CI/CD, including release governance, and orchestration approaches.
• Strong communication and interpersonal skills.
• Salesforce Certified Platform Developer I & II.
• Salesforce Application or System Architect certifications.
• Salesforce Certified Sales Cloud Consultant.
• Salesforce Certified Service Cloud Consultant.
• Salesforce Einstein Analytics and Discovery Consultant (preferred).

Applied AI Capability (roles where AI is a regular part of the work)

• Demonstrated experience using AI tools to analyze data, generate content, or streamline processes
• Track record of identifying opportunities to apply AI to improve efficiency or business outcomes
• Familiarity with effective prompt design and generating reliable results using generative AI tools