Manager, Learning and Development

Job Description

The Manager, Learning and Development leads the L&D team that runs the day-to-day work of designing, building, and delivering the organization's learning, training, and coaching systems and resources. Under the guidance of the Senior Manager, this individual will help establish the team's operating model and support the strategy around performance development, project management/intake, and overall direction of an L&D team that supports advising and retention teams. The Manager sets priorities, keeps the team's workflow moving, and makes sure programs are aligned with business goals, built to a consistent quality standard, and measured for impact. This individual will recruit, develop, and manage a team of L&D practitioners who support end-to-end L&D programming and curriculum, including new hire training, coaching development, leadership training, technology/systems training, and other programs and resources relevant to the continued development of colleagues within an Advising environment.

Responsibilities:

Team Leadership and Workflow Management

• Manage daily workflow, intake, prioritization, and capacity planning so projects are delivered on time and to standard.
• Shift resources and scale team capabilities to ensure timely delivery of projects based on business expectations.
• Run team routines such as stand-ups, project reviews, and status reporting; remove obstacles and escalate risks early.
• Recruits, develops, and coaches team members, fostering a high-performing learning and development function that supports organizational goals.

Learning Strategy and Needs Analysis

• Partner with L&D leadership to define team priorities, operating processes, and resource requirements into a learning strategy and annual L&D roadmap.
• Partner with business leaders and HR to conduct needs assessments, skills-gap analyses, and performance consulting.
• Ensure all projects are evaluated, prioritized, and implemented in consideration of internal resource availability and business priorities, while helping establish intake and project management processes.

Development and Delivery of Learning and Training

• Oversee the design and development of instructor-led, virtual, eLearning, blended, and on-the-job learning solutions.
• Establish and enforce instructional design standards, templates, and review processes to ensure consistent quality.
• Oversee the scheduling, facilitation, and logistics of training delivery, and facilitate sessions as needed.
• Manage content updates and the lifecycle of existing training materials.

Coaching Systems and Resources

• Build and sustain coaching programs, including manager-as-coach training, peer coaching, and mentoring.
• Develop coaching tools, job aids, guides, and playbooks that help managers reinforce learning on the job.

Learning Systems and Technology

• Coordinate across the LD&E team to ensure appropriate alignment on content management and maintenance strategy
• Support the Digital Learning and Enablement team with any technical work within the LMS according to established SOPs. 

Measurement and Continuous Improvement

• Continually evaluate and assess the effectiveness of all training.
• Collaborate with the Experience and Insights and Data Analytics team to identify training and coaching improvement opportunities and address training gaps.
• Drive training and learning resource improvements and gathers, maintains, and reports out KPIs and business impacts/outcomes.
• Define success metrics and evaluate programs using models such as Kirkpatrick or Phillips ROI.
• Track and report on participation, completion, learner satisfaction, skill application, and business impact.
• Use data and learner feedback to refine programs, retire low-value content, and improve team processes.

Compliance and Stakeholder Partnership

• Establish and maintain functional relationships with various institutional departments to identify learning and coaching opportunities and align solutions to business needs and outcomes.
• Act as a project management consultant and liaison for large-scale projects.
• Serve as the primary point of contact for stakeholders on learning needs, timelines, and results.
• Ensure required training meets regulatory, legal, and policy requirements and is tracked accurately.

Qualifications

• Bachelor's Degree Required.
• Master's Degree with a specialization in Training, Instructional Design, or Organizational Development (or related field) Preferred.
• 5+ years progressive experience in learning and development, training, or talent development.
• 2+ years supervisory or management experience, preferably in a learning and development or training environment.
• 2+ years project management experience, with a focus on project consultation and management
• Demonstrated experience designing and delivering training across multiple formats (instructor-led, virtual, eLearning, and blended).
• Experience building or running coaching or manager-development programs.
• Experience evaluating training effectiveness and reporting results to leadership.
• Experience with instructional design and authoring tools (e.g., Articulate Storyline/Rise/360, Adobe Captivate/Express) and video or multimedia tools.
• Experience within the higher education industry.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $90696.34 and $99334.92. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Covista offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Covista’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit:
  https://careers.covista.com/benefits
  
  You are also eligible to participate in an annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation