Oracle Utilities Service Order Management
Accenture
Oracle Utilities Service Order Management
Accenture
Advises businesses and runs their technology
We Are:
Accenture’s Oracle practice, and we make the new happen now. Every day, we imagine the future and bring it to life using design thinking, agile development methodologies, and new smart tech like IoT, automation, and AI. We even built our own platform, myConcerto, that mixes the best parts of Accenture and Oracle to help companies come into their own as digital leaders. Ready to find genius answers to seriously hard business challenges and work with some of the best? Come join a team that feels personal even though it’s over 54,000 strong. As a Global Cloud Elite and Platinum member of the Oracle Partner Network with over 145 awards, we’re proud the industry is taking notice of our work, too. Visit us here to find out more about Accenture's Oracle practice (https://www.accenture.com/us-en/services/oracle-index.)
You Are:
Accenture seeking a skilled Oracle Service Order Management (SOM) and Field Activity (FA) Designer to join our enterprise technology team. This role is central to the design, configuration, and optimization of field service and work order processes within the Oracle Customer Cloud Service (CCS) / CC&B platform.
You will be responsible for translating complex utility field operations requirements into robust, scalable Oracle SOM/FA functional designs; ensuring seamless coordination between customer service, field operations, metering, and back-office systems across our US service territories.
The Work:
Design & Configuration
Lead the functional design and configuration of Oracle CCS Service Order Management (SOM) and Field Activity (FA) modules, including activity types, service order types, dispatch groups, scheduling parameters, and completion rules.
Design end-to-end field activity workflows covering service connects/disconnects, meter installations and exchanges, premise inspections, on-demand reads, remote disconnect/reconnect, and emergency field response.
Configure Field Activity Remarketing rules, activity completion processing, and downstream triggers to billing, metering, and market transaction processes.
Design and document Service Order lifecycle flows — creation, dispatch, execution, completion, and exception handling; aligned with US utility field operations models.
Define premise, service point, meter, and device configuration standards within Oracle CCS to support accurate FA execution and data capture.
Integration & Interoperability
Collaborate with integration architects to design data flows between Oracle CCS SOM/FA and external systems including FFS, WACS, GIS, OMS, AMI Head-End Systems (HES), and third-party field dispatch platforms.
Support the design of real-time and batch interfaces for field activity dispatch, status updates, and completion data exchange.
Participate in the design of Oracle Integration Cloud (OIC) or equivalent middleware flows supporting SOM/FA transactions.
Requirements & Documentation
Facilitate business requirements workshops with Field Operations, Customer Service, Metering, and Engineering stakeholders to capture and validate SOM/FA business processes.
Produce high-quality functional design documents (FDDs), configuration workbooks, process flow diagrams, and data mapping specifications.
Conduct fit/gap analysis between Oracle CCS SOM/FA standard functionality and utility-specific business requirements; propose and document solutions.
Compliance & Standards
Ensure SOM/FA designs comply with applicable US utility regulatory requirements, including state PUC service connection/disconnection rules, safety standards, and customer protection regulations.
Align field activity processes with OSHA, DOT, and utility-specific safety and operational standards.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Here’s what you need:
Bonus points if:
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 10/05/2026.
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture
Role Location Annual Salary Range
California $70,350 to $196,000
Colorado $63,800 to $169,300
Connecticut $63,800 to $169,300
District of Columbia $68,000 to $180,300
Illinois $59,100 to $169,300
Maine $54,400 to $144,300
Maryland $63,800 to $169,300
Massachusetts $63,800 to $180,300
Minnesota $63,800 to $169,300
New York $66,300 to $196,000
New Jersey $68,000 to $196,000
Ohio $59,100 to $156,800
Virginia $59,100 to $180,300
Washington $80,200 to $180,300
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us atwww.accenture.com
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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.
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