HireHawk

Email & SMS Manager

Growth MarketingConfirmed live in the last 24 hours

Full-timeRemote in BrazilNo salary listed

About the Job

Requirements

At least 3 years of hands-on Email and SMS experience, ideally within direct-to-consumer or e-commerce.
Strong experience with Klaviyo and/or other lifecycle marketing platforms.
Strong copywriting and messaging instincts, even if not responsible for designing emails.
Comfort working in Notion and Figma to create campaign proposals, briefs, flow maps, and presentations.
A strong quality-assurance mindset, with the ability to identify issues before they become problems.
Ability to work independently.

Responsibilities

Own the weekly and monthly Email and SMS calendar.
Build and optimize key lifecycle flows, including Welcome, Abandoned Browse, Abandoned Cart, Checkout, Post-Purchase, Winback, and other retention flows.
Develop campaign concepts, messaging, and segmentation.
Translate strategy into clear briefs and proposals for the Email Designer.
Work with the designer to ensure campaigns are executed according to the brief.
Manage campaigns from concept through launch.
Own the full quality-assurance process before emails and SMS go live, reviewing copy, links, calls to action, segmentation, personalization, offers, mobile and desktop rendering, tracking, and overall customer experience.
Monitor campaigns after launch and quickly flag any issues.
Own weekly Email and SMS reporting.
Track key performance indicators and communicate performance, trends, and areas of concern.
Provide actionable recommendations based on reporting.
Maintain an organized campaign calendar with campaigns going out on time.
Ensure flows are mapped, quality-assured, optimized, and continuously tested.
Collaborate across strategy, copy, and design.
Provide reliable weekly reporting with clear insights and next steps.
Identify problems before they become larger issues.
Maintain a structured testing roadmap to continuously improve Email and SMS revenue and retention.

Desired Qualifications

Experience within direct-to-consumer or e-commerce is preferred.

Email & SMS Manager (Remote) | Brazil

HireHawk · Brazil (Remote) · — · Posted 2026-10-05

Workplace: remote

Department: JL01

Description

Employment Type: Full-Time Contractor
Workplace: Remote
Schedule: Monday-Friday schedule, 8:00 am - 5:00 pm PST
Reports to: Head of Growth
Industry: Beauty / E-commerce

We’re looking for a highly organized, hands-on Email & SMS Manager to own the day-to-day execution and optimization of our retention marketing program.

This person will be responsible for building and managing our email and SMS calendar, developing flow and campaign strategies, working closely with our Email Designer, QAing campaigns before launch, analyzing performance, and proactively identifying opportunities to improve retention and revenue.

You’ll work closely with the Head of Growth and should be comfortable operating independently, keeping projects organized, and bringing forward issues and opportunities rather than waiting to be asked.

What you'll do

Email & SMS Strategy & Execution

Own the weekly and monthly Email & SMS calendar.
Build and optimize key lifecycle flows, including Welcome, Abandoned Browse, Abandoned Cart, Checkout, Post-Purchase, Winback, and other retention flows.
Develop campaign concepts, messaging, segmentation.
Translate strategy into clear briefs and proposals for the Email Designer.
Work closely with the designer to ensure campaigns are executed according to brief.
Manage campaigns from concept through launch.

QA & Optimization

Own the full QA process before emails and SMS go live.
Review copy, links, CTAs, segmentation, personalization, offers, mobile/desktop rendering, tracking, and overall customer experience.
Monitor campaigns after launch and flag any issues quickly.

Reporting & Insights

Own weekly Email & SMS reporting.
Track key KPIs and clearly communicate performance, trends, and areas of concern.
Provide actionable recommendations, not just numbers.

Requirements

3+ years of hands-on Email & SMS experience, ideally within DTC/e-commerce.
Strong experience with Klaviyo and/or other lifecycle marketing platforms.
Highly organized and detail-oriented. You naturally create structure where there isn't any.
Strong copy and messaging instincts, even if you're not the person designing the emails.
Comfortable working in Notion and Figma to create campaign proposals, briefs, flow maps, and presentations.
Strong QA mindset. You catch things before they become problems.
Proactive and comfortable working independently.

Success in this role looks like:

A clear, well-managed Email & SMS calendar with campaigns consistently going out on time.
Flows that are fully mapped, QA'd, optimized, and continuously tested.
Strong collaboration between strategy, copy, and design.
Reliable weekly reporting with clear insights and next steps.
Problems are identified before they become bigger issues.
A structured testing roadmap that continuously improves Email & SMS revenue and retention.

Apply

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About the Company

HireHawk

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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