Ecommerce Account Manager

Topps, part of the Fanatics family, is home to some of the world’s most iconic sports and entertainment licences – from the Premier League to F1 and beyond. We’re scaling fast across Europe and building a best-in-class collecting ecosystem: fans discover & buy on Topps.com, break on Fanatics Live, and manage or trade their collections on Fanatics Collect.

We’re looking for an eCommerce Manager to own the day-to-day trading and growth of Topps.com in EMEA, while helping turn marketplaces into powerful new-customer acquisition engines. You might be an eCommerce Executive ready for your next step or already operating at Manager level — what matters is your commercial drive, curiosity, and willingness to take accountability for outcomes. This is a full time role, in the designated office 5 days per week. 

Key Responsibilities:

Own Topps.com Trading & On-Site Experience

• Take day-to-day ownership of Topps.com performance across EMEA (revenue, margin, traffic, CVR, AOV, NTB, repeat).
• Run the weekly trading rhythm: assess performance, diagnose issues, recommend pricing, promo, content or CRM actions.
• Manage the site front door — homepage, navigation, collections and key landing pages — ensuring new drops, Topps Now, pre-orders and major campaigns are surfaced effectively.
• Coordinate across merchandising, product, design and operations to ensure on-time, high-quality releases and a consistent customer experience.

Amazon (and Marketplace Acquisition Support)

• Support the Senior Director in executing the Amazon EMEA strategy.
• Manage day-to-day storefront health: assortment, pricing checks, content quality, stock status & basic retail media optimisation.
• Work with our Amazon agency, eCommerce coordinators and Performance Marketing to activate acquisition campaigns (across Amazon, Google, Meta, TikTok, Fanatics Commerce, team sites) that drive new-to-Topps customers.
• Help design, implement and track Amazon → Topps.com migration mechanics (QR inserts, landing pages, offers, email capture).

Customer Journey & CRM Partner

• Partner with CRM to align always-on journeys (welcome, first-to-second, win-back, VIP) with site trading priorities and release schedules.
• Ensure we capture the right customer & product signals (team/league interests, product types, channel source) to personalise the experience.
• Brief and review on-site messaging (pop-ups, banners, forms) that support CRM objectives and improve repeat purchase and retention.

Reporting, Insight & Experimentation

• Track weekly/monthly KPIs and deliver clear, insight-driven trading updates for leadership.
• Use Shopify, marketplace analytics and first-party data to understand performance by product, channel and customer segment — and recommend specific actions.
• Contribute to A/B testing and ongoing CRO initiatives to improve conversion, AOV and customer experience on Topps.com.

Qualifications & Experience:

• 1–3 years’ experience in eCommerce trading, digital merchandising, growth marketing or marketplace management, ideally in a consumer/DTC environment.
• Hands-on experience with at least one major eCommerce or analytics platform (Shopify, Amazon Seller Central/Vendor Central, GA4, Looker, Excel/Sheets).
• Evidence of owning or materially contributing to a meaningful commercial KPI (sales, CVR, ROAS, margin, AOV or NTB) and clearly explaining performance drivers.
• Experience working cross-functionally with marketing, operations, product and/or CRM teams.

Skills & Attributes:

• Commercially sharp — understands how price, promo, media and product levers influence sales and margin.
• Data-driven — able to interpret dashboards and convert insight into actionable tests and improvements.
• Customer-obsessed — views the journey through the lens of a fan/collector and improves friction points proactively.
• Execution-focused — organised, detail-oriented, comfortable managing multiple launches and priorities simultaneously.
• Collaborative communicator — moves seamlessly between creatives, engineers, finance, operations and leadership.
• Entrepreneurial mindset — proactive, curious, and energised by testing new ideas, channels and formats.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. 

Subject to applicable laws, Fanatics Collectibles may choose to run a background check.

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