Domino's

Global pizza delivery and franchise network

Customer Service Representative

Dining, Bar & Counter ServicePosted on Nov 11

Full-timePortsmouth, VA, USANo salary listedIn-person

About the Job

Requirements

Answer phones and assist carryout customers politely and courteously, with knowledge of the menu.
Maintain the required professional appearance.
Demonstrate the customer service steps: apologize, give customers what they want, and provide something extra.
Pizza makers must count pepperoni and ham on every order, regardless of the topping amount ordered.
Do not clear pizzas before they are ready to be placed in the oven.
Drivers must carry $1 in coin change for every delivery and say, “Let me get your change,” on every order.
Do not carry more than $20 while on the clock, including personal money.
Do not carry a pocket knife or any weapon while working.
Drivers must keep their vehicles neat and clean and maintain a positive image while working.
Drivers must not be routed early or checked in early from deliveries.
Pizza makers must wash their hands before making products.
Follow proper procedures for products.
Drivers must complete Safe Delivery CBT.
Repeat every order for accuracy and confirm the customer's name and address.

Responsibilities

Answer phones and assist carryout customers.
Make pizzas and other products according to proper procedures.
Deliver customer orders while following driver procedures.

Job Description

The following is considered minimum expectations in performance while working for Domino’s Pizza:
Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
Being in perfect image according to standard
Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
No one is allowed to clear pizzas before it is ready to place in the oven
Drivers must have $1 in coin change on every delivery
Drivers must say “Let me get your change” on every order NO EXCEPTION
No one is allowed to carry more than $20 while on the clock including personal money
No one is allowed to have a pocket knife or any weapon while working
Driver vehicles are to be neat and clean and in positive image while working
Drivers are not to be routed early or checked in early from delivery
Pizza makers must wash hands prior to making products
Only proper procedure for products is allowed
Every driver must have done Safe Delivery CBT
Every order is to be repeated for accuracy and name and address confirmed

Qualifications

Additional Information

About the Company

Domino's

Global pizza delivery and franchise network

Domino’s delivers pizza and related items worldwide through a network of franchise stores. Customers place orders online, via app, or in-store; store teams prepare the pizzas and drivers deliver them or customers pick up, with a focus on speed and consistency. Its global franchise system provides broad reach, standardized service, and a strong brand, along with community involvement. Its goal is to be the leading pizza company by delivering great-tasting pizzas quickly and expanding its global footprint while supporting franchisees and communities.

Company size: 10,001+
Company stage: IPO
Headquarters: United Kingdom
Founded: 1960

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