Quality Assurance / Test Automation Engineer

Technical Skills

• Strong experience in: 
  • Salesforce testing (mandatory)
  • Manual and automation testing
• Knowledge of: 
  • Salesforce objects, workflows, and case management
• Hands-on experience with: 
  • Automation tools: Selenium, Provar, AccelQ, Testim

Integration Testing

• Experience in API testing (REST/SOAP)
• Familiarity with tools like: 
  • Postman, SoapUI

Tools & Technologies

• Defect tracking: JIRA, Azure DevOps
• Test management tools (optional but preferred)
• CI/CD exposure is a plus

Domain Experience

• Experience in Banking, Financial Services, or Insurance domain preferred
• Understanding of compliance and regulatory testing requirements

Soft Skills

• Strong analytical and problem-solving skills
• Attention to detail and quality focus
• Excellent communication and collaboration skills
• Ability to work in a fast-paced Agile environment

1. Test Planning & Execution

• Develop and execute: 
  • Test plans, test cases, and regression test suites
• Perform:  
  • Functional, integration, and end-to-end (E2E) testing
• Validate Salesforce features including: 
  • Case management workflows
  • Approval processes
  • Agent UI and business workflows

2. Automation Testing

• Design and implement automated test scripts using: 
  • Selenium, Provar, Testim, AccelQ, or similar tools
• Automate regression and repetitive test scenarios to improve efficiency
• Maintain and enhance automation frameworks for scalability

3. Integration & API Testing

• Test integrations between Salesforce and external systems
• Validate APIs using: 
  • REST/SOAP services
• Ensure data accuracy and synchronization across platforms

4. Defect Management

• Identify, log, and track defects using tools like JIRA or equivalent
• Perform root cause analysis and collaborate with developers for resolution
• Retest fixes and validate across multiple release cycles

5. Compliance & Quality Assurance

• Ensure testing aligns with banking and regulatory compliance requirements
• Perform:  
  • Negative testing
  • Boundary and edge-case validation
• Maintain high-quality standards for production readiness

6. Agile Collaboration

• Participate in Agile ceremonies: 
  • Sprint planning, daily stand-ups, retrospectives
• Work closely with: 
  • Developers, Business Analysts, and Product Owners
• Contribute to continuous improvement of QA processes

7. Documentation & Reporting

• Maintain test documentation: 
  • Test cases, defect logs, test execution reports
• Provide QA status updates and metrics to stakeholders