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Yugo

Global student housing operator and manager

Service & Sales Assistant

Hotel Guest ServicesConfirmed live in the last 24 hours
ContractBarcelona, SpainNo salary listedIn-person

About the Job

Requirements

  • Previous experience in administrative positions.
  • Excellent customer service and spoken and written communication skills.
  • Strong problem-solving ability.
  • Organization and multitasking skills.
  • Intermediate knowledge of Microsoft Office, systems, and databases.
  • Resilience, adaptability, and cultural awareness.
  • Customer orientation and interpersonal skills.
  • Proactive, action-oriented approach to meeting the needs of students and Yugo staff.
  • Computer skills, particularly with Outlook, Excel, Word, and PowerPoint.
  • Qualification in Carbon Literacy or willingness to complete Carbon Literacy training.

Responsibilities

  • Interact with residents and manage the reception, ensuring it is presented appropriately.
  • Provide students with necessary information and inform them about social support.
  • Organize and publish online and in-person events at the residence in line with the YugoEco, YuPro, and YuGrow pillars.
  • Coordinate communications with students.
  • Drive sales through proactive follow-up and excellent customer service.
  • Prepare documentation for internal and external publication.
  • Promote social media engagement and publish content internally and externally.
  • Participate in marketing activities such as fairs and commercial events.
  • Conduct visits or provide prospective students with requested and necessary information.
  • Perform administrative tasks including managing calls, email, and document filing.
  • Process reservations, check-ins, check-outs, early departures, and cancellations.
  • Manage student welcome activities.
  • Manage final refunds and initial sales during the summer period.
  • Maintain an up-to-date inventory of office equipment and materials and handle purchasing.
  • Administer office information systems in accordance with data protection law and other applicable legislation.
  • Handle parcels using the PAT system.
  • Manage purchase orders, supplier payments, debt control, customer payment reports, and refunds.
  • Support the General Manager and Assistant Manager with building management and planning maintenance team activities.
  • Undertake other duties requested by the General Manager or Assistant Manager that are appropriate to the role.
  • Manage reservations, room allocations, and appointments for prospective customer visits.
  • Support management of student debt and payment plans.
  • Ensure timely room inspections and manage damage charges when necessary.
  • Work flexibly across days and hours, including occasional weekends and evenings, particularly during busy periods.

Desired Qualifications

  • Experience in the student accommodation sector.
  • Experience in hospitality or customer service.

About the Company

Yugo

Global student housing operator and manager

Yugo is a global student housing operator that manages third-party properties and focuses on elevating the student experience. It partners with property owners to run and optimize living spaces across 14 countries, serving over 160,000 students each year with 280 housing sites, while prioritizing professional development, mental and physical health, and sustainability. What sets Yugo apart is its student-powered approach, a broad international footprint, emphasis on well-being and development, and partnerships like its exclusive operating arrangement with the Visa Cash App Racing Bulls Formula One team that offer unique experiences. Its goal is to empower students during their educational journey by creating supportive, vibrant, and sustainable living environments that help them thrive academically, professionally, and personally.

Company size
1,001-5,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Denver, CO
Founded
2021

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