Implementation Onsite Technician 2

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

The Implementation Team is responsible for the physical and digital deployment, configuration, and testing of hardware, software, cloud-based infrastructure, and security systems—including camera network infrastructure and enterprise Video Management Systems (VMS). Working directly from engineering designs, system schematics, and operational blueprints, the team ensures that client locations are seamlessly integrated into our platform for active remote video monitoring. The team ensures all technology solutions and surveillance platforms are installed accurately, securely, and with minimal disruption to client or internal business workflows. This role requires strong technical troubleshooting skills, precision in configuring network video systems, and the ability to execute detailed deployment checklists.

Job Description

Responsibilities:

• Install, configure, and provision software applications, cloud environments, network equipment, or user endpoints based on technical documentation.
• Execute standardized deployment scripts, configure user profiles, establish access controls, and map data paths as required by the system design.
• Ensure all implementations strictly adhere to company security baselines and compliance standards.
• Excellent organizational and time management skills. 
• Manage technical upkeep, provide day-to-day support of new and existing customer sites via support tickets and audits 
• Troubleshoot, prioritize, research, and document technical issues thoroughly and accurately within tickets. If unable to resolve an issue, escalate to management team. 
• Assist in refining implementation/technician processes with the goal of efficiency and accuracy 
• Travel required up to 20% (locally to customer sites)
• Occasional weekend/evening work required.

Preferred Qualifications:

• Serve as the primary technical point of contact during the "go-live" window to troubleshoot immediate deployment failures or performance bottlenecks.
• Escalate complex architectural or infrastructure flaws to senior engineering teams with detailed diagnostic data. 
• Provide hyper-care support to end-users or client administrators immediately following deployment to ensure a smooth transition. 
• Device Configuration: Install, configure, and troubleshoot IP cameras and network-attached security hardware.
• System Integration: Set up, maintain, and optimize Video Management Systems (VMS) to ensure reliable continuous recording and video retrieval.
• Network Integration: Connect and calibrate edge devices within the local network to ensure secure, high-bandwidth data transmission.
• Maintain precise records of system configurations, IP allocations, software licenses, and hardware assets deployed.
• Update implementation playbooks, checklists, and runbooks based on field insights to streamline future deployments.
• The ability to multitask effectively and excel in a fast pace environment. 

Target Base Salary Range: $60,000 - $70,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-JM3

#LI-REMOTE

Basic Requirements

Required Skills:

• High School diploma, or GED, or Associate's, or Bachelor's degree in IT, or Technology.

• 3 years of experience working in an IT, or Technology environment required.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.