Regional Director of Customer and Distribution Management Americas

As Regional Director of Customer and Distribution Management Americas, you will lead Zurich Global Employee Benefits Solutions' (ZGEBS) customer and distribution activities across North America and Latin America. Reporting directly to the Global Head of Customer & Distribution Management, you will be responsible for driving profitable growth, strengthening client and distributors relationships, expanding our market presence, and executing the regional strategy across one of ZGEBS' most important markets. 

***The ideal candidate must reside in Illinois for this role.  This is a remote opportunity.***

Leading a small team of senior professionals, you will oversee business development, client retention, strategic account management and stakeholder engagement across the Americas region. You will work closely with multinational clients, employee benefits consultants, brokers, network partners and internal stakeholders to promote and grow Zurich's multinational employee benefits solutions, including Global Profit Sharing, Global Underwriting and Captive Solutions.

This is a leadership role combining strategic direction, people leadership, customer engagement and business growth responsibility in a highly international environment.

What you will do: 

• Develop and execute the Americas growth strategy in alignment with ZGEBS global priorities and business objectives.
• Lead, coach and develop a small team of customer and distribution management professionals, fostering a culture of accountability, collaboration and customer excellence.
• Establish regional business plans and performance objectives and monitor progress against agreed targets.
• Identify emerging market opportunities, competitive developments and regulatory trends across the Americas region.
• Drive new business growth and retention across multinational employee benefits programs.
• Sponsor and support strategic sales opportunities, large multinational tenders and complex RFPs.
• Build and maintain executive-level relationships with multinational clients, employee benefits consultants, brokers and key market influencers.
• Act as the senior sponsor for strategically important customer relationships across the region.
• Promote the adoption and growth of Global Profit Sharing, Global Underwriting and Captive Solutions among multinational clients.
• Strengthen relationships with Zurich's insurance network partners.
• Collaborate with local insurance partners to deliver integrated multinational employee benefits solutions.
• Identify opportunities to enhance distribution effectiveness and increase market penetration.
• Ensure consistent and high-quality distributor and customer experience.
• Work closely with Underwriting, Network Management, Operations, Finance, Legal and Product teams to deliver customer-centric solutions.
• Act as the voice of the region, providing market insights and influencing proposition development and strategic priorities.
• Support the development and implementation of global initiatives and best practices.
• Monitor regional performance and provide strategic updates to senior leadership.
• Ensure adherence with applicable regulatory, compliance, governance and operational requirements.
• Represent ZGEBS at industry conferences, client events and market forums across the Americas.
• Promote Zurich's reputation as a leading provider of multinational employee benefits solutions.

Basic Qualifications:

• Bachelors Degree and 10 or more years of experience in the Sales area

Preferred Qualifications:

• Holds an active individual insurance producer license with the relevant lines of authority in at least one U.S. state and is eligible and willing to obtain all additional state licenses and authorizations required for the role, including a New York broker license.
• Minimum 10 years of experience in employee benefits, insurance, consulting or financial services, including significant multinational business experience.
• Proven track record of leading high-performing commercial, sales, customer management or distribution teams.
• People management experience
• Strong understanding of multinational employee benefits programs and financing structures, including Global Profit Sharing, Global Underwriting and Captive Solutions.
• Demonstrated success in delivering profitable growth and achieving commercial objectives.
• Excellent leadership, coaching and stakeholder management capabilities.
• Strong strategic thinking and business planning skills.
• Experience managing complex customer relationships across multiple countries and cultures.
• Ability to influence senior stakeholders both internally and externally.
• Strong communication, negotiation and presentation skills.
• Fluent in English; Spanish and/or Portuguese would be considered a strong advantage.
• Experience acting in a responsible licensed, supervisory or comparable regulatory capacity for an insurance producer or broker entity.

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®.

Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code § 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Location(s): AM - Illinois Virtual Office, AM - Schaumburg
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No  
 
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