Full-Time
Patient Service Representative
University Palliative Care
University Physicians' Association
Practice support for physician groups
No salary listed
Knoxville, TN, USA
In Person
 Administrative & Executive Assistance (2) |
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- Candidates must have excellent multitasking, time management, and communication skills.
- Candidates must have strong attention to detail and organizational ability.
- Candidates must have at least six months of experience in a medical office setting.
- Candidates must be comfortable supporting both patient care and administrative functions, including tracking metrics, managing documentation, and assisting with workflow coordination.
- Coordinate patient flow to ensure efficient clinic operations.
- Serve as the primary point of contact between patients and providers and document patient communications in the electronic medical record.
- Respond to patient inquiries and schedule appointments, referrals, and follow-up visits.
- Monitor test results, process medication prior authorizations, and coordinate follow-up care as needed.
- Track and report clinical and operational metrics, including patient volumes, appointment no-shows, and documentation turnaround times.
- Maintain accurate documentation, manage office supplies, and support daily administrative operations.
- Collaborate with clinical and administrative teams to optimize workflows and enhance the patient experience.
- Participate in team meetings, ongoing training, and other duties as assigned by the Office Supervisor.
University Physicians' Association provides administrative and practice-management support for physicians and clinical groups in Tennessee. Its services help medical practices manage billing, finance, human resources, operations and other non-clinical functions that support patient care. The organization works alongside affiliated physicians and health-system partners rather than replacing the clinicians delivering treatment. UPA’s role is healthcare administration and physician enterprise support, making it distinct from a university, hospital or independent insurance carrier. Service delivery depends on clinical, operational and administrative teams working across its care settings.
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