University Physicians' Association

Practice support for physician groups

Patient Service Representative - University Palliative Care

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeKnoxville, TN, USANo salary listedIn-person

About the Job

Requirements

Candidates must have excellent multitasking, time management, and communication skills.
Candidates must have strong attention to detail and organizational ability.
Candidates must have at least six months of experience in a medical office setting.
Candidates must be comfortable supporting both patient care and administrative functions, including tracking metrics, managing documentation, and assisting with workflow coordination.

Responsibilities

Coordinate patient flow to ensure efficient clinic operations.
Serve as the primary point of contact between patients and providers and document patient communications in the electronic medical record.
Respond to patient inquiries and schedule appointments, referrals, and follow-up visits.
Monitor test results, process medication prior authorizations, and coordinate follow-up care as needed.
Track and report clinical and operational metrics, including patient volumes, appointment no-shows, and documentation turnaround times.
Maintain accurate documentation, manage office supplies, and support daily administrative operations.
Collaborate with clinical and administrative teams to optimize workflows and enhance the patient experience.
Participate in team meetings, ongoing training, and other duties as assigned by the Office Supervisor.

Description

University Physicians Association is seeking qualified applicants for a full-time Patient Service Rep position at University Palliative Care (Located within the UT Medical Center - Cancer Institute). Candidates must be detail-oriented and able to work under deadlines in a very fast-paced office. This position will work closely with physicians to provide a seamless patient experience.

If you are looking for a career that offers a great culture to grow and learn while using your passion for patient care, we want you on our team! In addition to working for a company that is committed to being a great place to work for all team members, we also offer a great comprehensive benefit package that includes:

Medical, Dental, and Vision Insurance
401(k) with company match and immediate vesting
Short-term and Long-term disability
Life insurance
Critical Illness
Flexible Spending Accounts
Health Savings Account with Employer contribution
PTO, Sick leave, Bereavement leave
Employee Assistance Program
Fitness Center

Job Responsibilities:

Coordinate patient flow to ensure efficient clinic operations
Serve as the primary point of contact between patients and providers, documenting patient communications in the electronic medical record (Cerner)
Respond to patient inquiries and schedule appointments, referrals, and follow-up visits
Monitor test results, process medication prior authorizations, and coordinate follow-up care as needed
Track and report clinical and operational metrics, including patient volumes, appointment no-shows, and documentation turnaround times
Maintain accurate documentation, manage office supplies, and support daily administrative operations
Collaborate with clinical and administrative teams to optimize workflows and enhance the patient experience
Participate in team meetings, ongoing training, and other duties as assigned by the Office Supervisor

Requirements

What We’re Looking For

Excellent multitasking, time management, and communication skills
Strong attention to detail and organizational ability
At least 6 months of experience in a medical office setting
In addition to traditional clinical responsibilities, this role also includes a significant amount of office-based work. The ideal candidate will be comfortable supporting both patient care and administrative functions such as tracking metrics, managing documentation, and assisting with workflow coordination.

About the Company

University Physicians' Association

Practice support for physician groups

University Physicians' Association provides administrative and practice-management support for physicians and clinical groups in Tennessee. Its services help medical practices manage billing, finance, human resources, operations and other non-clinical functions that support patient care. The organization works alongside affiliated physicians and health-system partners rather than replacing the clinicians delivering treatment. UPA’s role is healthcare administration and physician enterprise support, making it distinct from a university, hospital or independent insurance carrier. Service delivery depends on clinical, operational and administrative teams working across its care settings.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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