Foreign Exchange Operations Manager

Job Description

At WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our communities so they can fully thrive. Careers with WSFS Bank offer an inclusive and supportive culture, competitive salaries, advancement opportunities, and more. We are the region's locally headquartered bank and wealth management company. We are honored to consistently be named a Top Workplace by our Associates, who make a difference every day for the people, businesses, and Communities we serve. We Stand For Service® is more than part of our name, it’s our mission and our purpose.

The Capital Markets team continues to expand and is currently seeking a well-seasoned Foreign Exchange Operations Manager that will be responsible for maintaining a stable environment whereby the day-to-day operational functions, reporting, and servicing of our clients is performed efficiently and within the guidelines of the Capital Markets procedures. In addition to this the FX Operations manager will proactively manage the needs of the front office, liaise with partner departments, and lead, teach, and empower, the FX Operations team.

Job Responsibilities:

• Oversee reconciliations (daily, weekly, monthly) associated with FX Ops general ledger and nostro accounts.
• Manage daily trade production and the life cycle of trades within the portfolio.
• Manage and oversee processes that support Bank Notes, foreign check clearing, and foreign draft issuance.
• Oversee all aspects of the period closes including but not limited to P&L, cash balances, GLs, client statements, month-end/quarter-end reporting.
• Proactively manage all international investigations pertaining to Capital Markets transactions while at the same time providing international payment support to departments around the bank.
• Provide high-touch customer service to all Capital Markets customers.
• Apply a continuous improvement mentality to FX Operations identifying and implementing new processes that increase the level of efficiency and improve reporting.
• Work closely with both the FX Product and Technology Manager to build out enhancements and resolve bug issues.
• Support the FX policy and procedure review and update process.
• Support or lead project management initiatives.
• Demonstrate difference making leadership for direct reports and Capital Markets Operations team.
• Remain abreast of the latest payment trends and Swift offerings/modules.
• Manage our existing correspondents to stay atop of new offerings and features.
• Oversee the end-to-end processing, monitoring, and control of international U.S. Dollar and foreign currency wire transactions, ensuring timely, accurate, and compliant execution through the Bank's payment processing infrastructure.
• Manage payment exceptions, investigations, repairs, and escalations related to inbound and outbound wire transfers, coordinating with internal business partners, correspondent banks, and external clients to drive timely resolution and minimize operational risk.
• Provide operational support and client service for wire payment activities, responding to inquiries, conducting payment investigations, resolving transaction discrepancies, and identifying opportunities to improve processing efficiency and customer experience.

Minimum Qualifications:

• Must have a Bachelor's degree, preferably in a business related field, or equivalent experience.  
• Minimum of 8 – 12 years leading dynamic, progressive, yet stable FX Operations departments by example, with consistent results, and demonstrated ability.
• Must be a subject matter expert in terms of navigating, understanding and employing FX systems functionality to maximize controls, efficiency, and straight through processing rates.
• Prior experience in processing and monitoring international U.S. Dollar and foreign currency wire transactions is required.
• Prior experience in payment transactions related to inbound and outbound wire transfers, and conducting payment investigations to resolve transaction discrepancies.
• Must be accomplished in leading the department through month-end closes securing; monthly P&L, reconciliations of GL accounts, oversight of customer statements, confirmation of nostro balances, and associated financial reporting.
• Must have experience managing OFAC & Sanction screening processes and have familiarity with Dodd Frank regulations that pertain to FX derivative transactions.
• Must have a thorough knowledge of Swift MT and MX (ISO) messaging required for bank statements, cross-border customer payments, bank to bank payments, inquiries, and tracking.
• Must excel in managing projects with strong organizational and project management abilities.
• Must have critical thinking skills to solve complex problems creatively and resourcefully.
• Must be self-motivated, committed to excellence, strong attention to detail, and possess strong interpersonal and communication skills.
• Must have the ability to thrive in fast-paced environments, adept at navigating shifting priorities.
• Actions must reflect high ethical standards, integrity, and sound judgment, earning credibility and trust.
• Must be an intellectually curious individual, dedicated to professional development and staying abreast of industry trends.
• Must contribute positively to the work environment and organizational culture.

WSFS Bank will only consider candidates who are presently authorized to work for any employer in the United States and who will not require work visa sponsorship from WSFS Bank now or in the future in order to retain their authorization to work in the United States.

Salary Range:

$92,869.00 - $152,569.00

Individual base pay may vary on additional factors such as the candidate’s experience, job-related skills, relevant education, geographic location, and other specific business and organizational needs.

In addition to base salary, WSFS Financial Corporation (WSFS) and its subsidiaries may offer eligible Associates discretionary and formula-based incentive and retention awards. WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit https://www.wsfsbank.com/about/careers/

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [email protected].

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.