Chumash Casino Resort

Native American casino resort and hotel

Ambassador Host

Food Service & HospitalityConfirmed live in the last 24 hours

Full-timeSanta Ynez, CA, USA$20.68 - $24.33 /hrIn-person

About the Job

Requirements

A high school diploma or GED certificate is required.
An associate’s degree in Business Administration or Marketing, or equivalent work experience, is required.
One year of prior customer service experience is required; casino experience is preferred.
Basic computer proficiency using Microsoft applications, email, and the internet is required.
Availability to work flexible schedules in a 24/7 environment, including holidays, nights, and weekends, is required.
The candidate must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies.
The role requires innovation orientation, including creating and seeking new approaches to activities that enhance performance.
The role requires attention to detail and a thorough, detailed approach to work.
The role requires data gathering and analytics, including collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems; and searching for practical data and solutions.
The role requires oral communication skills to shape and express ideas and information effectively.
The role requires written communication skills to express ideas clearly in properly structured, organized, and grammatically correct reports or documents using language understandable to the reader.

Responsibilities

Provide optimal guest service to all players, with a focus on Gold Card holders, by delivering personalized customer service.
Occasionally serve as backup to Executive Hosts or the Casino Host.
Assist Promotions and other casino personnel as needed to support slot, table, and VIP promotions.
Assist in calculating guest play and worth to meet guests’ needs.
Communicate with premium and rated players by telemarketing and letter writing about available services, promotional opportunities, and special events.
Work promotions, events, and special activities as assigned by Player Development management.
Walk the casino floor to ensure THE CLUB Cards read effectively and instruct guests on how to use FreePlay.
Inform THE CLUB members about the benefits of the tiered card program.
Provide personal attention to VIP and non-VIP guests.
Respond to uncoded and Gold Card notifications and ensure guest needs are met.
Alert Casino Hosts, Executive Hosts, and other departments when regular or particularly valued guests arrive.
Answer questions about THE CLUB, rewards, promotions, casino directions, and related topics.
Respond to disgruntled guests and use communication skills to diffuse potential confrontations.
Issue THE CLUB Cards and explain their rewards and benefits.
Assist guests with hotel, spa, and Willows restaurant reservations.
Issue redemptions to guests as needed.
Maintain the VIP Services Desk.
Promote a work environment of teamwork, partnership, recognition, mutual respect, and collaboration while modeling the company’s values, behaviors, and culture of One.Team.Chumash.
Perform other duties as assigned.

Desired Qualifications

Casino-setting customer service experience is preferred.

Overview

The Ambassador Host assists Executive Hosts in the generation of incremental gaming revenue by providing excellent customer service to VIP casino guests. The Ambassador Host collaborates with all Player Development team members to increase rated play. The Ambassador Hosts maintain the VIP Services Desk.

Responsibilities

Responsible for providing optimal guest service to all players with a main focus on Gold Card holders via delivery of personalized customer services.
Occasionally serves as back-up to Executive Hosts or Casino Host.
Assists Promotions and other casino personnel, as needed, to assure the success of slot, table, and VIP promotions.
Assists in calculating guest play and worth to comply with their needs.
Assists in communicating with premium/rated players through telemarketing and letter writing about available services, promotional opportunities, and special events.
Works promotions, events, and special activities as assigned by Player Development management.
Walks the casino floor to ensure that THE CLUB Cards are reading effectively, and to provide guests with instructions on how to use FreePlay.
Informs THE CLUB members about the benefits of our tiered card program.
Provides personal attention to VIP and non-VIP guests, making them feel unique and special.
Responds to uncoded and Gold Card notifications, ensuring that all of guests needs are being met.
Alerts Casino Hosts, Executive Hosts, and other departments upon the arrival of regular guests or particularly valued guests.
Answers questions about THE CLUB, rewards, promotions, casino directions, etc.
Responds to situations regarding disgruntled guests and uses communication skills to diffuse possible confrontations.
Issues THE CLUB Cards and explains all the rewards and benefits.
Assists guests with hotel, Spa, and Willows restaurant reservations.
Issues redemptions to guests as needed.
Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
Performs other duties as assigned.

Qualifications

High School Diploma or GED Certificate.
Associate’s Degree in Business Administration or Marketing, or equivalent work experience.
One year of prior customer service experience, preferably in a casino setting.
Basic computer proficiency utilizing Microsoft applications, e-mail, and internet.
Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Native American hiring preference applies.
Innovation Orientation: Committing to create and search for new and innovative approaches to activities that enhance performance.
Attention to Detail: Taking responsibility for a thorough and detailed method of working.
Data Gathering and Analytics: Collecting, consolidating, and using relevant information; recognizing important information; tracing possible causes of problems, and searching for practical data/solutions.
Oral Communication: Shaping and expressing ideas and information in an effective manner.
Written Communication: Expressing ideas and opinions clearly in properly structured, well organized, and grammatically correct reports or documents; utilizing language and terminology that is understandable for the reader.

Location

3400 Highway 246

Minimum Pay Rate

$20.68 per hour

Maximum Pay Rate

$24.33 per hour

Compensation: 20.08 to 23.62 (USD)

About the Company

Chumash Casino Resort

Native American casino resort and hotel

Chumash Casino Resort, owned by the Santa Ynez Band of Chumash Indians, operates a tribal hospitality and entertainment destination with a 24/7 casino, a hotel and spa, multiple dining options, and live entertainment. Its gaming floor features about 2,300 slot and video machines, over 45 table games, a poker room, and bingo, complemented by a 320-room AAA Four Diamond-rated hotel and a full-service spa. Revenue comes from gambling, lodging, dining, spa services, and events, using a pricing strategy that mixes free rooms for high-value players with variable room rates to boost profitability and guest loyalty. The company differentiates itself as a sovereign tribal enterprise with a large on-reservation destination aimed at Southern California and nearby markets, with the goal of becoming a major economic engine for the tribe by growing overnight stays, profitability, and local employment while supporting tribal sovereignty.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Chumash Casino Resort

See more jobs