C

Cloudflare

Secures websites and runs apps on its network

Senior Customer Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeTokyo, Japan

About the Job

Requirements

  • Experience in a customer-facing technical role, such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
  • Broad technical expertise spanning web security, networking (routing, DNS, and DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • A proven track record in a quota-carrying or revenue-aligned environment, with understanding of SaaS metrics, business value translation, and enterprise sales cycles.
  • Presentation and stakeholder management skills to bridge technical implementation details and C-suite business strategy.

Responsibilities

  • Partner with Account Executives to lead technical discovery, build bespoke architectures, and deliver product demonstrations and Proofs of Concept across Security, Networking, Zero Trust, and Developer Platforms.
  • Act as a trusted technical advisor throughout the customer lifecycle, maintaining relationships with key stakeholders from onboarding through maturity, renewal, and expansion.
  • Own long-term technical relationships across the customer lifecycle and align customer business goals with the product roadmap.
  • Carry a variable quota tied to new business acquisition and/or account growth; drive platform adoption, revenue retention, and strategic cross-sell and up-sell opportunities based on product usage data.
  • Lead technical Quarterly Business Reviews to translate platform capabilities into return on investment for C-level executives.
  • Use AI agents and internal platforms to automate routine work such as RFP and security questionnaire responses, sandbox provisioning, and basic telemetry monitoring.

Desired Qualifications

  • Hands-on experience building, deploying, or architecting solutions using Cloudflare’s developer platform and AI ecosystem, specifically Workers AI and AI Gateway.
  • Experience with prompt engineering, large language model orchestration, or retrieval-augmented generation architectures.
  • Proficiency in Python, JavaScript, or similar languages for writing custom integration scripts, API connectors, and edge computing functions.

About the Company

Cloudflare

Secures websites and runs apps on its network

Cloudflare operates a network that protects websites, delivers online content and runs applications closer to their users. Businesses connect websites and internal systems to its services to filter malicious traffic, control access and improve performance, with security and computing running on shared infrastructure. Developers combine application code, object storage and databases with the network used for content delivery and traffic protection. Cloudflare earns revenue from subscriptions and usage charges, with free plans for basic features and negotiated contracts for larger organizations. Cloudflare was founded in 2009 and is headquartered in San Francisco, California.

Company size
1,001-5,000
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2009

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