Senior ESM Consultant - German

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

Your tasks

• Design and document core ITIL and SIAM processes with end‑to‑end consistency
• Capture and align requirements from development, operations, and service providers
• Define governance models, including roles, interfaces, communication, and forums
• Onboard providers into agreed processes, tools, reporting, and operating models
• Define ITSM tooling and integration requirements, including service and KPI reporting
• Support the transition from development to operations, including readiness and handover
• Facilitate governance forums, CABs, and service reviews with key stakeholders
• Prepare decision materials for process, architecture, security, and compliance topics

Your profile

• Willingness to undergo security clearance and work in regulated environments
• Knowledge of ITIL v4, SIAM, and experience with ServiceNow
• Experience working in multi‑provider and cloud‑based environments
• Ability to design processes, KPIs, governance structures, and operating models
• Confidence in facilitating stakeholders, providers, and cross‑functional teams
• Structured, solution‑oriented mindset with strong communication skills
• Ability to present complex topics clearly to different audiences
• German language required at minumum B2 level

What You'll love about working here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Build your development path through internal mobility, mentoring, professional communities, and close support from a People Manager. 
• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube. 

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Make it real | www.capgemini.com