Business Process Specialist - Stakeholder Relations

About This Position

As a key member of Austin Aviation's Stakeholder Relations team, this position will use strong technical, organizational, analytical and communication skills to strengthen connections between Austin-Bergstrom International Airport (AUS) and the Central Texas region. The Business Process Specialist will connect businesses, organizations and community stakeholders with opportunities at AUS; engage neighbors and community members on airport initiatives; support stakeholder engagement for the historic Journey With AUS airport expansion and development program; and develop systems, processes and new initiatives that strengthen AUS's relationships throughout the region. This position will help ensure AUS is represented in the communities, organizations and conversations that matter most.

Job Description:

Business Process Specialist

Purpose:

Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders. 

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
• Develops and maintains databases to support data analysis and research findings for business projects.
• Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
• Writes reports that summarize findings, data collection techniques, implementation options, etc.
• Establishes project schedules using project planning software/tools, updates, and maintains project status reports. Communicates project/process status.
• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Responsibilities - Supervisor and/or Leadership Exercised:

• None.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of performance measures, quality improvement programs and project management methods.
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to quickly recognize and analyze irregular data and situations.
• Ability to work independently and with teams.

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
• Experience may be substituted for education up to a maximum of four (4) years.

Licenses and Certifications Required:

• None.

Preferred Qualifications:

• Experience working with diverse stakeholder groups on behalf of a large organization, public agency or similarly complex organization.
• Experience distilling complex or technical information and presenting it clearly to internal and external stakeholders.
• Experience developing, managing or improving stakeholder management systems, including customer relationship management (CRM) systems.
• Experience developing processes or tools to track stakeholder interactions, partnerships, outreach activities and organizational outcomes.
• Experience supporting communications, stakeholder engagement or outreach related to large capital improvement programs, infrastructure projects or other complex, multi-year initiatives.
• Experience designing and implementing organizational processes, workflows, or standard operating procedures that improve team efficiency, consistency, and accountability, particularly within a communications, stakeholder engagement, or public-facing team.

Notes to Candidate:

As a key member of Austin Aviation's Stakeholder Relations team, this position will use strong technical, organizational, analytical and communication skills to strengthen connections between Austin-Bergstrom International Airport (AUS) and the Central Texas region. The Business Process Specialist will connect businesses, organizations and community stakeholders with opportunities at AUS; engage neighbors and community members on airport initiatives; support stakeholder engagement for the historic Journey With AUS airport expansion and development program; and develop systems, processes and new initiatives that strengthen AUS's relationships throughout the region. This position will help ensure AUS is represented in the communities, organizations and conversations that matter most.

Salary Range: $65,510.00 - $81,890.00 annually

Travel:

This position requires traveling to multiple sites as part of the regular job duties. A driving record verification will be conducted. If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Go to the Driver Safety Program for more information at City of Austin Driver Safety Standards.

Skills Assessment:

A skills assessment/s will be required for this position.

Application Information:

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application.

Applicants/Candidates must personally respond to all application questions, interview questions, technical questions, assessments, and other job-related evaluation activities. The use of artificial intelligence or other tools to generate, augment, or provide responses during the evaluation process is prohibited.

Important Note to Applicants:
Please be aware that the Job Posting Close Date and the final day to apply will be at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

Department may close this job posting at any time after 7 days

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Post Interview Verification:

If you are selected as the top candidate for a position, we will contact your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates are also required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications, and a copy of your DD-214 if claiming Veteran’s preference.

Veteran:

Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

Criminal History Records Check:

The top candidate will be subject to a minimum 10-year criminal background check and security threat assessment.

GOOD STANDING – DEPARTMENT/DIVISION EMPLOYEES

Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.

Language:

Must have the ability to read, write, and fluently speak in English.

Work Hours:

Monday -Friday 8:00 am-5:00 pm

Hours may change according to departmental needs; work hours may include after hours, holidays, and weekend work.

Benefits:

Working with Aviation provides a number of health and welfare benefits see City of Austin Promotional Benefits Overview and click HERE to learn more.

See us in action: Austin-Bergstrom International Airport - AUS - YouTube

Job Description Summary for City:

Owned by the City of Austin and operated by the Department of Aviation, Austin-Bergstrom International Airport is an economic engine, supplying over 74,000 direct and indirect jobs in the Central Texas region. Now, as we build the airport’s largest improvement program in its history, we are redefining the travel experience in one of the fastest-growing cities in the United States. This is an exciting opportunity to join the team behind Journey With AUS, the airport’s expansion and development program, where bold ideas, cutting-edge infrastructure, and a shared commitment to excellence are taking flight.

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JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.