Service Corporation International

Provides funeral services, cemeteries, & cremation

Training Manager - Operation Support

Corporate & Technical TrainingConfirmed live in the last 24 hours

Full-timeHouston, TX, USANo salary listed

About the Job

Requirements

A bachelor's degree in a related field is required.
A valid state driver's license in good standing is required.
Five years of experience in training development and training delivery are required.
Advanced working experience in Microsoft Office and business applications is required.
Ability to quickly learn and understand business practices and procedures is required.
Ability to work independently and reach goals is required.
Ability to handle multiple deadlines and projects is required.
Ability to travel as needed is required.
Ability to communicate with a variety of stakeholders is required.
Ability to initiate employee training best practices is required.

Responsibilities

Design and conduct employee training programs for the Corporate Cemetery Operations Support Department, both in person and virtually.
Monitor and report the effectiveness of employee training during orientation and career development.
Determine training objectives and communicate goals.
Develop training documentation, presentations, and support materials.
Deliver training on related processes, applications, and systems.
Manage training schedules and calendars.
Work with managers to prepare for training, including securing rooms, projectors, and meals.
Coordinate printing and shipping of training materials to field locations for on-site classes.
Support requests for training.
Administer tests to determine training effectiveness.
Complete reports documenting employee training dates, locations, topics covered, and required and completed follow-up items.
Conduct refresher training as needed.
Conduct training on new enhancements.
May lead and direct others, including creating and managing schedules for trainers.
Travel locally and/or to multiple locations as required; travel is approximately 30%.
Work beyond standard hours as needed.

Desired Qualifications

Supervisory experience is preferred.

Our associates celebrate lives. We celebrate our associates.

This role designs and conducts Corporate’s Cemetery Operations Support Department employee training programs, both in person and virtually. Monitoring and reporting the effectiveness of employee training during the orientation period and for career development is expected. Ability to communicate with a variety of stakeholders, initiate employee training best practices and travel is required.

Training Manager - Operation Support

JOB RESPONSIBILITIES

Determines training objectives and communicates goals
Develops training documentation, presentations and support materials
Delivers training on all related subjects for the process, application or system
Manages training schedules and calendars
Works with Managers to make all necessary training preparations, including securing rooms, projectors, meals, etc.
Coordinates printing and shipping of training materials to field locations for on-site training classes
Supports requests for training
Administers tests to determine effectiveness of training
Completes reports to document employee training, dates, place of training, topics covered and any follow-up items required and completed
Conducts refresher training as needed
Conducts new enhancement training
May lead and direct the work of others including creating and managing schedules for trainers
This is not intended to be an all-inclusive list of the essential functions or duties related to this job

MINIMUM Requirements

Education

Bachelor’s degree in a related field

Certification/License

Valid state driver’s license in good standing

Experience

Five (5) years of experience in training development and training delivery
Advanced working experience in Microsoft Office and business applications
Supervisory experience preferred

Knowledge, Skills and Abilities

Ability to quickly learn and understand business practices and procedures
Ability to work independently and reach goals
Ability to handle multiple deadlines and projects
A wide degree of creativity and latitude is expected
Ability to travel as needed

Work CONDITIONS

Work Environment

Work indoors during all seasons and weather conditions
Local and/or multiple location traveling required
Comply with Corporate dress code policy

Work Postures

Sitting continuously for many hours per day, up to 6 hours per day
Climbing stairs to access buildings frequently

Physical Demands

Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Lifting of boxes, laptops, etc. up to 10 pounds

Work Hours

Working beyond “standard” hours as the need arises
Travel 30%

Postal Code: 77019Category (Portal Searching): Human ResourcesJob Location: US-TX - Houston

About the Company

Service Corporation International

Provides funeral services, cemeteries, & cremation

SCI is the leading provider of death care products and services in North America, operating funeral homes and cemeteries under the Dignity Memorial brand. It offers end-of-life services such as funeral planning, cremation, and cemetery property and services, delivering a consistent experience under Dignity Memorial. Its large, geographically diverse footprint with a mix of standalone and combined funeral-home/cemetery locations gives broad access and a standardized service offering. Its goal is to serve families with comprehensive, value-based death care and maintain market leadership in North America.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: Houston, TX
Founded: 1962

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