Junior Key Account Manager
About the job
- A university degree in any field.
- One to four years of experience in key account management or ecommerce store operations, with a marketplace enabler, brand, or distributor.
- A commercial and performance-driven mindset, flexibility, collaboration, and an interest in contributing in a fast-paced startup environment.
- Strong interpersonal, relationship-building, communication, and data-analysis skills.
- Manage and develop key account (brand) performance across multiple marketplaces.
- Analyze and optimize ecommerce metrics, including NMV, ROI, and ROAS.
- Build and implement strategic promotions and growth levers for brands.
- Develop annual growth plans, activation calendars, and campaign proposals.
- Manage stock levels to support daily, weekly, and monthly operations.
- Collaborate with internal teams to manage product content, stores, and details on ecommerce platforms.
- Work with Intrepid leadership to support client retention and growth.
- Conduct market and competitor analyses and propose revenue-growth strategies.
- Manage and grow the ecommerce business of one or more accounts across Vietnam's ecommerce platforms.
- Serve as the account's primary contact and trusted advisor, creating ecommerce strategies and plans and taking ownership of client stores.
- Negotiate with account and platform stakeholders to improve consumer propositions and account exposure.
- Coordinate with in-house teams to ensure account success.
- Own account NMV and revenue growth and work with business development to identify additional services that could benefit client brands.
Who we are
Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.
We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.
The team you will be part of
The Brand Management Team is the trusted partner for leading brands across Southeast Asia in strategic planning and driving sustainable online business growth. By analyzing performance, identifying opportunities, and aligning with our clients' commercial objectives, the team develops and executes data-backed strategies that maximize conversion and revenue. With a strong grasp of category dynamics and platform trends, and driving collaboration and coordination across other functions internally, Brand Management plays a key role in shaping long-term brand success in the digital commerce space.
The part you will play
As a Key Account Manager, you will be responsible for managing and growing the ecommerce business of one or multiple accounts across all ecommerce platforms in Vietnam. As the account’s main point of contact and trusted advisor, you create the ecommerce strategy and plans for your brands and take ownership of their stores like it is yours. You negotiate with account and platform stakeholders to maximize the attractiveness of propositions for consumers and exposure for the account, in order to grow the business. You have a firm grasp of ecommerce fundamentals and the growth levers that the different marketplaces offer. You coordinate with our different in-house teams and ensure that collectively you make your accounts successful.
You are responsible for account NMV and revenue growth and work closely with the business development team to explore how your brands can benefit from additional services.
As a KAM, you will take charge of
- Manage and develop key account (brands) performance across multiple marketplaces
- Analyze and optimize Important ecommerce metrics (NVM, ROI, ROAS …)
- Build and implements strategic promotions / growth levers for brands
- Develop annual growth plans and activation calendars and campaign proposals
- Manage stocks level to ensure daily/weekly/monthly operations
- Collaborate with internal teams to manage all product content, store, and details on E-Commerce platforms
- Work together with Intrepid leadership to ensure retention and growth
- Conduct market and competitors analysis to propose strategies for revenue growth
What we are looking for - the ideal profile
- University degree in any fields
- From 1-4 years experience in Key account management or Store operations in Ecommerce (Lazada / Shopee/ Tiki/ Tiktok Shop), with another enabler, or with a brand or distributor
- Commercial performance-driven mindset, Flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment
- Strong interpersonal, relationship and communication, and data analysis
In return, you will be getting
- We work with the most ambitious leading brands in ecommerce across South East Asia and the brand management team is the key interface between brands and our different in-house teams. In this role, you will have the most holistic overview of all facets of driving a successful e-commerce business
- From Junior KAM to KAM to Senior KAM to Cluster Manager and beyond, this team offers a lot of opportunities for career progression and personal development, with increasing commercial and team management responsibilities
- Advanced systems and tools support you in running the stores of our clients, so you can focus your time on analyses, planning and initiatives that have the highest impact
- Brand Management is a very diverse discipline, from honing your analytical and commercial skills to communication, stakeholder management and negotiation, you will get to do it all and learn from a collaborative and supportive team of experts
We also offer
Best of Both Worlds
We are a scale up: the sophistication of a small multinational, with the agility of a start-up. This means you get to work on cutting-edge projects, and besides your 'standard' job description, we love to see you show entrepreneurial initiative and want to see your take on how you can take your role and our company to the next level. Good ideas get implemented. You are the master of your own destiny.
Culture that Brings Out the Best
At Intrepid, culture is not just a buzzword, it is what we practice at work every day. We believe in collaboration over competition, transparency over politics, and willingness to learn over ego. You will be part of a team where people genuinely support one another, celebrate wins together, and face challenges head-on as one. We put our all into the work but we balance it with fun, whether that is through team lunches, after-work hangouts, events or shared laughter in the office. This is a place where you can thrive professionally while having a great time.
Grow Without Limits
Learning at Intrepid is constant and dynamic. You will have access to formal training through face-to-face sessions, coaching and our very own Intrepid Academy. On top of that, real-world experience such as leading clients, working with advanced tech, and mastering best-in-class processes will accelerate your growth every step of the way. Surrounded by a talented team that raises the bar daily, in a rapidly growing and ever-expanding business, the opportunities for your development are endless.
Rewarding You Right
We believe great work deserves great rewards at Intrepid. That’s why we offer competitive compensation and generous benefits, including comprehensive insurance and ample leave, to support you both in and out of the workplace. We want you to feel valued, cared for, and empowered to bring your best self to work every day.
Note: We will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties
#LI-VD1
About the company
Intrepid Travel offers small-group, responsible adventure tours worldwide. It operates guided multi-day itineraries that emphasize local culture, nature, and authentic experiences with limited participants. It differentiates itself through founder-led ownership, a long-standing commitment to responsible travel, B Corp certification, and a governance model focused on social and environmental goals. Its goal is to grow a large-scale, purpose-led travel company that uses business to benefit people and places through sustainable tourism.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Melbourne, Australia
Founded
1989
Get referred to Intrepid
See people who can refer or advise you
Simplify's Take
What believers are saying
- Canadian bookings rose 26% year over year in 2026, Intrepid's fastest-growing market.
- Altaï Group's April 2026 acquisition expands European reach and ground-control density.
- Intrepid added Indigenous tours in Canada for 2027, covering 75% of trips.
What critics are saying
- Middle East cancellations hit Egypt, Jordan, Oman, and Saudi Arabia, cutting departures immediately.
- Cuba suspensions expose Intrepid to destination infrastructure failures and sudden network-wide revenue loss.
- Air Canada Vacations and agent sales concentrate growth in intermediaries, weakening direct customer control.
What makes Intrepid unique
- Intrepid owns local offices in 33 countries, controlling guides, logistics, and customer experience.
- Its 2026 Air Canada Vacations deal places eight Canadian itineraries inside trusted distribution.
- B Corp discipline, no-surcharge pricing, and Indigenous-led products reinforce a purpose-led brand.
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Growth & Insights and Company News
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0%Abta chief keen to attract more agents to annual Convention. Abta chief executive Mark Tanzer has acknowledged he would like to see more frontline travel agents attending the association's annual Travel Convention, while stressing that the event remains relevant to the trade. Speaking to Travel Weekly at this year's convention in Madeira, Tanzer recognised the challenges agents faced in taking time away from their businesses and said the growing number of supplier-funded conferences was making it harder to attract them to Abta's flagship event. Of the approximately 300 delegates attending this year's Convention, 13 are frontline travel agents, including 11 hosted by easyJet holidays. Other agency representatives including the heads of Barrhead Travel, InteleTravel, World Travel Holdings and On the Beach are also in attendance. Tanzer suggested agents were increasingly opting for supplier-funded events, where their attendance and travel costs were covered. He said the Abta convention had traditionally attracted significant numbers of hosted agents. "Tour operators would bring their agents here, and loads of agents came funded by the tour operators," he said. However, he noted that many suppliers now hosted their own events, giving agents more opportunities to network and engage with industry partners. Tanzer also pointed to changes in the agency sector following the pandemic, suggesting smaller businesses had fewer staff and found it more difficult to release employees for overseas conferences. "When Covid came, a lot of frontline agents, sort of owner-operators, downsized," he said. "Therefore, time out of the office for them is more challenging than it used to be because they've got fewer staff." He stressed that Abta had not deliberately shifted the convention away from its traditional travel agent audience. "It'd be nice to have more agents, but it's not a conscious move we've made to shift it away from them," he said. Tanzer maintained that agents who attended continued to respond positively to the event's content, describing it as relevant and stimulating. He said Abta encouraged tour operators to bring hosted agents to the convention but acknowledged that agents faced competing demands on their time. Abta head of media and communications Emma Brennan also highlighted the association's wider programme of engagement with travel agents, including monthly video meetings and regional gatherings. Tanzer said these initiatives offered additional opportunities for agents to access advice, training and networking without attending the annual overseas event. 'You can get a lot out of it' Shaun Taylor, owner of Inspire Travel by Shaun Shaun Taylor, owner of Inspire Travel by Shaun, which is backed by the Inspire Group, said more frontline agents could benefit from attending the convention, highlighting the opportunities to learn about the wider industry and make contacts. "I think you learn a lot, meet lots of new people and get to learn a bit more about the industry as a whole," he said, speaking to Travel Weekly at the 'Meet the Media' event, organised by Intrepid Travel. Asked whether the benefits justified the expense of attending, Taylor said: "I think it can be worth the price and you can get a lot out of it. You can make lots of connections, but also learn a lot as well." Taylor, who also attended the 2022 convention in Marrakech, said he believed there had been "a few more" agents at that event. On the Beach chief executive Shaun Morton also praised the Convention's content, telling Travel Weekly editor-in-chief Lucy Huxley he had been impressed by the sessions on the opening day.
Intrepid Travel expands 2027 portfolio with 50+ new destinations. Post date: Oct 14 2026 TORONTO - Intrepid Travel is taking travellers off the beaten path in 2027 with more than 80 new trips spanning 50-plus destinations. The expanded portfolio spans Walking & Trekking, Cycling, Wildlife, Explorer, Expedition, Short Breaks, Family and 18-35s categories. The itineraries aim to spread tourism benefits across local communities while catering to different ages, interests and budgets. In Thailand, the 14-day Hidden Gems of Thailand takes travellers beyond Chiang Mai to rural mountain villages, while the 12-day Turkey Black Sea Adventure explores lesser-known destinations along the country's Black Sea coast. Closer-to-home options include Costa Rica's Guanacaste region, Matagalpa in Nicaragua, Canada's Yukon territory and several regions across Mexico. Intrepid says Canadian bookings within Canada and across Central America have recorded double-digit growth over the past two years. Five new trips also feature Indigenous-led experiences. "Travellers are looking for more meaningful ways to explore, whether that's discovering lesser-known places, travelling close-to-home, getting out in nature or finding experiences that fit different life stages and interests," says Erica Kritikides, General Manager of Experiences at Intrepid Travel. "Developed in close collaboration with our local teams, our new trips respond to these evolving preferences, offering immersive experiences for travellers while helping to spread the benefits of responsible tourism more widely across local communities." FAMILIES & NEXT GEN TRAVELLERS Intrepid is introducing 15 new family trips, along with itineraries for younger, more budget-conscious travellers. Family highlights include the 10-day Morocco Premium Family Holiday, featuring a stay at a desert camp, and the 6-day Norway Family Holiday with Teenagers, combining outdoor activities with Viking history. The 10-day Taiwan Family Holiday includes cultural experiences, snorkelling with sea turtles and beach time. New trips for younger travellers include the 7-day Simply Northern Thailand and 6-day Simply Egypt, which features a sleeper train journey between Cairo and Luxor, as well as the 15-day 18-35s Essential Barcelona to Berlin, travelling through France, Belgium and the Netherlands. WALKING, CYCLING & WILDLIFE Active and nature-based travel remain a focus, with new walking and trekking trips in Spain, Georgia and Sri Lanka, cycling adventures in New Zealand and Rwanda, and wildlife experiences in South Africa, Namibia and Kenya. Highlights include the 7-day Hiking in Picos to Europa in northern Spain, the 9-day Georgia: Trekking the Transcaucasian Trail through the Caucasus Mountains and the 11-day Cycle Rwanda Expedition, which includes sections of the Congo Nile Trail and the UCI Road World Championships route. The 10-day Kenya Safari Adventure combines visits to the Maasai Mara and the lesser-known Samburu National Reserve. Lead image caption: Intrepid Travel in Aït Benhaddou, Morocco - Credit Intrepid Travel
Hearst UK launches brand licensing partnership with Intrepid Travel. By Samantha Loveday October 5, 2026 Hearst UK has confirmed a new licensing partnership with adventure tour operator Intrepid Travel, bringing together four of its leading brands - Cosmopolitan, Men's Health, Women's Health and Runner's World - to create a programme of branded adventure holidays. The partnership combines the authority and expertise of Hearst's editorial brands with Intrepid Travel's experience in creating immersive, responsible and locally-led travel experiences. Each trip has been developed to reflect the distinctive identity of each respective brand, offering readers and members the opportunity to explore new destinations through the lens of their shared interests and passions. Runner's World will be the first brand to launch, with bookings for 'Runner's World Holidays: Croatia's Island Trails' now live, ahead of the first trip in May 2027. The holiday will take guests from Ljubljana to the Adriatic coast, with a programme of trail running, island exploration and time to experience Croatia's natural landscapes. The wider programme will launch shortly afterwards in spring 2027. Bookings for Men's Health holidays will open later this month with excursions combining adventure, activity and exploration, while those seeking an active retreat centred on hiking, movement, recovery and wellness will have the option to do so with Women's Health. In November, Cosmopolitan will open bookings for 2027 holidays focusing on female-led experiences, cultural discovery and solo travel. Each holiday will include an editorial host from the respective Hearst UK brand, alongside a local Intrepid leader and carefully selected activities, accommodation and experiences. The launches will be supported through integrated marketing campaigns across Hearst UK's digital, social, membership and print platforms, with members offered early access to book before each trip is made available to the wider public. "Our members are at the heart of our brands, and we're always looking for meaningful ways to bring people together around the passions they share," commented Natasha Banjo, general manager, women's lifestyle and health and wellness at Hearst UK. "Intrepid is a wonderful partner in helping us do just that. Their commitment to immersive, responsible and locally led travel makes them a natural fit for our brands and audiences. Together, we can bring Cosmopolitan, Men's Health, Women's Health and Runner's World to life through travel, creating opportunities for our communities to explore the world together." Sophie Buxton, head of marketing UK & Europe at Intrepid Travel, continued: "We're thrilled to be partnering with Hearst to bring these holidays to life. At Intrepid, we don't just deliver world-class travel experiences, we connect people through shared interests, and that's exactly what these trips are designed to do. We look forward to using our network of local teams and destination expertise to deliver these exciting itineraries."
Intrepid Travel plans to expand trade team as agent sales soar. Intrepid Travel plans to expand its trade team as UK and Ireland agent sales continue to soar, despite challenges in the Middle East. The adventure specialist plans to recruit an additional member of staff to join its six-strong team, with "the opportunity to expand further with the pace of growth". Carrie Grant, Intrepid's head of industry partnerships for the UK and Ireland, said: "We're planning to grow our trade team. Scotland and Ireland are exciting opportunities for Intrepid, so we're looking to invest more in those markets to give agents even more support, training and face-to-face engagement." She added: "The UK and Ireland industry channel is up more than 30% year on year - an incredible achievement when you consider the geopolitical disruptions, particularly around the Middle East." Grant reported record-breaking sales in January and February, with the trade performing "exceptionally well" before the Middle East conflict. She said: "We worked closely with our agent partners, adjusted our focus, supported customers with flexibility, and made sure we were giving agents the tools, offers and communication they needed. "When you combine great product, strong partnerships, attractive offers and the confidence that comes from training and fam experiences, agents continue to deliver fantastic results." Grant and her trade sales team explored Morocco earlier this month with 60 agents as part of the operator's biggest fam trip. "We've invested more than ever in fam trips, events and immersive experiences and the response has been amazing," she said. "Following the success of our Morocco Summit, we want to keep raising the bar and become the go-to operator for experiential agent training." About 40% of sales come via agents because "customers value the expertise, reassurance and personal recommendations that only a great travel agent can provide", she added. "Agents have supported Intrepid every step of the way and played a huge role in our growth," said Grant. "That's why we're so passionate about investing in the trade. "Whether it's fam trips, training, incentives or exclusive campaigns, we want to give agents the tools, confidence and support they need to succeed." Upcoming initiatives include a webinar series, Black Friday campaigns and a 'Prep for Peaks' programme. The operator will also be at the annual conference of the Association of Touring & Adventure Suppliers in Silverstone from September 21-22. Pictured from left at the gala evening are: Grant Stirling (Travel Counsellors), Carrie Grant, Emily Adams (Girl Boss Travel), Soozie Wilson (Travel Counsellors), Sinead Neville (Hays Travel) and Helen Woods (Flight Centre)
The Independent reveals winners of its first Travel Awards. Last updated: 15 September 2026 12:41 Spain was voted for by Independent readers as the 'Best destination in Europe'. Pictured here is Barcelona beach (C) Romil Lehakra British online newspaper, The Independent, has announced the winners of its first-ever Travel Awards, recognising the best of the travel industry. The most-favoured airlines, travel companies, experiences and destinations were voted for by 17,000 readers. On Sept. 8, 22 winners were revealed in an awards ceremony held at the Kimpton Fitzroy London hotel. Best airlines. The 'Best long-haul airline' as voted for by Independent readers was revealed to be Emirates. The airline operates one of the world's largest long-haul networks with 140 destinations. The airline's website says it is 'the world's only airline to exclusively fly A380 and Boeing 777 aircraft...one of the youngest and most comfortable fleets in the skies.' The acclaim of 'Best short-haul airline' was shared by popular low-cost airlines Jet2 and EasyJet. Both offer passengers affordable flights to a variety of destinations in Europe and beyond. Best destinations. Spain won the title of 'Best destination in Europe' with its ever-popular Balearic Islands (including Mallorca, Menorca and Ibiza), Catalonia (Barcelona), Valencia and Andalusia (including Granada, Malaga and Seville). A recent Frontur survey by Spain's National Statistics Institute (INE) found that Spain had set a new tourism record with 58.1 million visitors in the first seven months of the year, a 4.6% increase on the same period in 2025. UK travellers made up 11.5 million of the total. Another recent joint study by Deloitte and Google suggested Spain could overtake France as the world's most visited country by 2040. The 'Best European city' was voted as Dublin, the largest and capital city of Ireland. It offers visitors a rich mix of cultural experiences and historic landmarks. The Guinness Storehouse is Dublin's and in fact Ireland's most visited attraction, with its brewing process tour of the iconic stout drink. The 'Best destination outside of Europe' award was voted by Independent readers to be the USA. The country has a diverse mix of tourism on offer including but not limited to popular destinations such as New York, Florida, Las Vegas, Washington D.C. and San Francisco. Cornwall was named the 'Best place to visit in the UK', whilst Edinburgh Castle was named the 'Best UK attraction.' Center Parcs was named 'Best holiday park' and The Hotel Cafe Royal in London won the 'Best hotel in the UK' award. Other winners. Hilton was named as the 'Best worldwide hotel brand' whilst Villa Plus won the 'Best villa operator' award. TUI won both the 'Best tour operator' and 'Best all-inclusive resort brand' awards. Intrepid Travel won the 'Best solo holiday provider' award as well as 'Best at sustainable and ethical travel practices'. Crystal Ski won the accolade of 'Best ski holiday operator'. The other awards announced at the ceremony included Independent readers' favourite ferry, river, cruise and rail providers. Congratulations to all the winners! Do you agree with the results? Let Travel Radar Media Ltd. know in the comments below.