Full-Time
Enterprise Customer Success Manager
Posted on 4/21/2025
Writer
1,001-5,000 employees
Enterprise AI platform for building agents
Compensation Overview
$156.6k - $198k/yr
Austin, TX, USA
Hybrid
 Sales & Account Management |
|---|
- 5+ years in a CSM role in Enterprise B2B Software as a Service
- Experience carrying and regularly exceeding a Gross Revenue Retention and Net Revenue Retention target, including full ownership of the Renewal
- Experience in deepening adoption within a team as well as introducing a product across many teams in an organization
- Experience managing and building relationships across multiple stakeholder levels, including C Level
- Experience in the art of Change management
- An ability to make the complex simple
- Act as the single point-person for customers; creating, owning and driving their overall success plan
- Develop expertise as an advisor of best practices in developing on brand content at scale
- Meticulously project manage programs that will help customers drive adoption, business value and renew usage of WRITER
- Own the full customer renewal process, including forecasting, negotiating, and proposal creating
- Be accountable to Gross and net dollar retention rate targets for your customers
- Work collaboratively with Sales and introduce opportunities for revenue growth, cross-sell and upsell
- Develop new and existing relationships across your customers to ensure we’ve strengthened our partnership and created new advocates across the customer’s organization
- Produce and then “processify” decks, Looms, and emails that help your customers onboard, adopt, and renew usage of WRITER at scale
- Collect and share insights that help Product identify both scalable and unscalable ways to educate and activate the user base on the product
- Analyze product usage data to provide deeper insights to customer champions, and smarter understanding of customer adoption and value opportunities
- Knowledge of editorial processes or working with Content marketing, Technical writing or UX teams a real plus
- Proactive communication skills, both sync and async
- Intrinsically motivated: you set the highest possible bar for what you build, write, ship
- Incredibly curious and an active listener
- A great presenter
- A genuine leader
- A connection to our mission of Great writing for everyone
- A natural affinity to our values of Connect, Challenge, Own
Writer provides an enterprise AI platform that lets organizations build, deploy, and manage AI agents tailored to their business processes. It runs on the Palmyra family of LLMs and uses a Knowledge Graph to ground outputs in a company’s data, improving accuracy and reducing hallucinations. The platform includes guardrails for compliance, branding, and legal rules, and integrates with existing workflows via extensions for Google Docs, Microsoft 365, Figma, and other apps. Its goal is to help large organizations automate time-consuming tasks and boost productivity by scaling AI agents across functions such as marketing, sales, product, and support while maintaining control and security.
Company Size
1,001-5,000
Company Stage
Series C
Total Funding
$326M
Headquarters
San Francisco, California
Founded
2020
Simplify's Take
What believers are saying
- AWS Bedrock integration adds model flexibility and security for Vanguard-scale deployments.
- Event triggers automate workflows across Gmail, Slack, and Adobe Experience Manager.
- Cognizant partnership accelerates AI agents for operational efficiency across industries.
What critics are saying
- Microsoft Copilot commoditizes Writer's workflows for Uber and Accenture by mid-2026.
- Google Gemini agents undercut Writer's Google Workspace connectors within 6 months.
- Gen Z sabotage stalls adoption, prompting 69% of executives to plan layoffs immediately.
What makes Writer unique
- Writer's Palmyra LLMs power domain-specific models like Palmyra Med and Fin for enterprises.
- Graph-based RAG and AI guardrails integrate company data for compliant AI agents.
- AI Studio enables non-technical teams to build custom agents with no-code Playbooks.
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Benefits
Generous Paid Time Off
Medical Insurance
Dental Insurance
Vision Insurance
Paid Parental Leave
Fertility Treatment Support
Family Planning Benefits
Health Savings Account/Flexible Spending Account
Home Office Stipend
Phone/Internet Stipend
Wellness Program
Company Equity
Stock Options
401(k) Retirement Plan
401(k) Company Match
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 4%2 year growth
↑ 18%Gen Z employees fearful of job loss from AI are deliberately undermining their company's AI implementation. Table of Contents Emerging AI technologies stir employee resistance. The capabilities of artificial intelligence are advancing at an astonishing pace, compelling business leaders to integrate this transformative technology to maintain competitive advantages. However, an unexpected hurdle to AI adoption has emerged: the very workforce poised to utilize these tools. A recent report released on Tuesday by enterprise AI firm Writer, in collaboration with Workplace Intelligence, reveals that a notable segment of employees is actively undermining their organizations' AI initiatives. The survey, which encompassed 2,400 knowledge workers in the U.S., U.K., and Europe, including 1,200 C-suite executives, disclosed that 29% of employees confess to sabotaging their company's AI endeavors. Alarmingly, this figure escalates to 44% among Gen Z individuals. This sabotage manifests in various forms, including the input of proprietary data into public AI applications and the use of unauthorized AI tools. Some employees have resorted to outright refusal to engage with AI platforms, while others admit to manipulating performance assessments or deliberately producing subpar work to render AI less effective. As AI permeates societal structures, an increasing number of individuals are expressing aversion towards it. A recent NBC News poll indicated that only 26% of registered voters in the U.S. view AI positively, while 46% harbor negative sentiments. Concurrently, business leaders and AI specialists have consistently sounded alarms regarding the potential risks posed to human employment. Dario Amodei, CEO of Anthropic, warned that AI could potentially displace half of entry-level, white-collar positions, many of which are occupied by Gen Z workers. Similarly, Mustafa Suleyman, Microsoft AI chief, forewarned earlier this year that all white-collar jobs could face automation within a mere 18 months. A study from Anthropic published last month indicated that AI has already demonstrated theoretical capabilities to fulfill a majority of tasks within computer science, law, business, finance, and other quintessential white-collar domains. As the trepidation surrounding AI automation gradually transforms into a tangible reality, many workers, particularly a considerable faction of Gen Z employees, are vigorously contesting the perceived bleak trajectory of their careers. Examining employee sabotage of AI and its consequences. Among those employees acknowledging their efforts to sabotage AI integration, 30% cited apprehensions about job security as the primary motivation. The phenomenon termed "FOBO" - fear of becoming obsolete - is pervasive. A report by KPMG issued in November similarly found that four in ten workers harbor fears that AI could usurp their positions. Ironically, the survey further revealed that those reluctant to adopt AI technologies face greater risks of layoffs compared to their counterparts who embrace these innovations. A striking 60% of executives are contemplating reductions among employees resistant to AI adoption. Additionally, 28% express concerns regarding security vulnerabilities associated with the technology, while 26% believe that AI diminishes their creative contributions or overall value within the organization, echoing the sentiment of another 26% regarding poorly implemented AI strategies. Despite the urgency to deploy AI agents, a report from MIT disclosed last year that an overwhelming 95% of generative AI pilots falter, not due to the technology itself but rather the learning discrepancies between tools and organizations. As some employees exhibit reticence, research indicates that those proactively integrating AI into their workflows are reaping significant rewards. Dan Schawbel, managing partner at Workplace Intelligence, noted that "AI super users" - employees who have attained a high level of proficiency with generative AI - are being recognized more frequently than their less engaged peers. Schawbel remarked, "The super-users we surveyed were approximately three times more likely to have received promotions and pay raises in the past year compared to those who have been slow to embrace these tools. Furthermore, top AI users are saving nearly nine hours weekly through AI, in contrast to the two hours reported by laggards." An astonishing 77% of executives indicate that employees who resist AI proficiency will not be considered for promotional opportunities or leadership positions, as leaders endeavor to navigate their companies toward a future dominated by AI, according to the Writer and Workplace Intelligence report. Moreover, 69% are contemplating layoffs related to AI adoption. Yet, May Habib, CEO and co-founder of Writer, asserts that the most prosperous companies are not solely relying on layoffs; instead, they are striving to harmonize the synergy between agentic AI and human competencies. "The leaders who are committed to fundamentally restructuring operations through a focus on human-agent collaboration are the ones gaining an unparalleled advantage that competitors find elusive," Habib stated
WRITER, an enterprise AI agent platform, has launched new capabilities allowing non-technical employees to create production-ready AI agents using natural language. The release includes an agent Skills creator and enhanced Playbook builder that let teams describe workflows and outcomes without coding. The platform now features shared Voice profiles for brand consistency, expanded third-party connectors, and over 200 enterprise-specific Skills. All tools include enterprise-grade security, role-based access control and audit trails. WRITER customers have deployed over 5,000 playbooks automating workflows like generating CMS assets and creating personalised pitch materials. According to a Forrester report, customers achieve an average 333% ROI with six-month payback. Founded in 2020, WRITER is backed by investors including Insight Partners, ICONIQ Growth and Salesforce Ventures.
Amazon and AWS collaborate to enhance scalability and security for enterprise agents. At AWS re:Invent this week, WRITER, a prominent name in enterprise AI, has unveiled a significant advancement in its agent platform. The integration with Amazon Bedrock not only enhances the flexibility of AI models available to users but also fortifies security measures crucial for enterprises. This powerful combination positions WRITER as a formidable option for small business owners seeking to harness AI technologies without compromising on governance or control. The collaboration provides a seamless means for businesses to integrate their custom-trained AI models directly into WRITER's platform, streamlining workflows that can lead to improved efficiency and innovation. With the introduction of the supervision and orchestration suite, businesses can oversee every facet of AI deployment - everything from approval processes for agents before they go live to continuous monitoring in real time.
WRITER and AWS team up to make enterprise agents more scalable and secure. WRITER announces new agent supervision suite and native integration with Amazon Bedrock to bring model flexibility and enhanced agent security to its platform SAN FRANCISCO and LAS VEGAS, Dec. 2, 2025 - At AWS re:Invent, Amazon Web Services, Inc. (AWS) today announced that WRITER, a leader in agentic AI for the enterprise, is providing customers with direct access to Amazon Bedrock, making guardrails and models from leading providers available in WRITER's enterprise agent platform. WRITER also unveiled a state-of-the-art agent supervision and orchestration suite that establishes a new control center for enterprise AI. The new capabilities give WRITER's enterprise customers the power to democratize agent building without compromising on security, with enterprise-wide supervision, observability, and granular control built natively into every layer of the platform. Beginning today, WRITER's native integration with Amazon Bedrock gives customers the flexibility to deploy a wide variety of leading models, including custom trained models built by an enterprise, directly into WRITER's enterprise agent platform. Models hosted in Amazon Bedrock can now be used within WRITER's prebuilt or custom agents, powering real enterprise workflows without additional setup. Using WRITER's no-code and pro-code development tools, teams can build new AI agents with any of the models available on Amazon Bedrock, alongside WRITER's Palmyra family of enterprise-grade LLMs, all under the same governance and observability framework. Amazon Bedrock Guardrails and WRITER's observability tools now connect seamlessly within WRITER's AI Studio, giving joint customers enterprise-grade scalability, security, and interoperability. This unified approach gives organizations end-to-end governance over their entire agent environment - no matter which models or tools they choose to use. "At Vanguard, trust and responsibility are at the heart of our business," said Vanguard CIO Nitin Tandon. "We leverage WRITER's Palmyra-powered agents, integrated with AWS, to strengthen our workflows. We're excited about the ongoing control and security innovation from WRITER and AWS to further enable our mission to give investors the best chance for investment success." Additionally, WRITER's new supervision suite bridges the trust gap by giving IT full visibility and control throughout the agent lifecycle - from approving agents before deployment to continuously supervising them in production. Capabilities include detailed visibility into user and agent behaviors to support issue detection, analysis, and compliance; centralized agent approval and global guardrails to prevent misuse and protect sensitive data at scale; and interoperability with popular observability, guardrails, and security platforms. These critical controls are available directly within WRITER's AI Studio, where agents are also built, deployed, and managed. By bringing together IT and business users in the same connected environment, WRITER ensures every agent, workflow, and approval remains compliant and visible in real time - without slowing teams down. For CIOs, these capabilities offer full visibility, interoperability with existing observability and security tools, and reduced vendor sprawl. "The biggest barrier to democratizing agents in the enterprise is trust," said WRITER CEO and Co-founder May Habib. "CIOs need to know they can unleash business innovation without losing control. By expanding our supervision capabilities and deepening our relationship with AWS, we're delivering a new control center for enterprise AI - a secure, interoperable platform where our customers like Vanguard, Qualcomm, and AstraZeneca can build and scale with complete confidence." "Building effective agents requires access to both powerful models and secure infrastructure," said Nishant Mehta, vice president of Compute Services at AWS. "Our expanded collaboration with WRITER fully leverages the choice of models available on Amazon Bedrock while providing the security and control that enterprises expect from AWS. This enables organizations to deploy agents on WRITER's platform with complete visibility and trust, ultimately accelerating production." "WRITER's work with AWS builds on years of collaboration, from LLM innovation on Amazon SageMaker HyperPod to delivering enterprise-grade AI infrastructure," said Waseem AlShikh, CTO and Co-founder of WRITER. "Their secure, scalable approach provides the model flexibility our customers want, backed by the foundation they demand: robust security, predictable performance, and true governance. This is what allows organizations to move beyond endless experimentation and confidently deploy AI solutions that deliver measurable business value." Learn more about how WRITER is building a foundation of trust for enterprise AI with AWS on WRITER's blog. About WRITER WRITER is where the world's leading enterprises orchestrate AI-powered work. With WRITER's end-to-end platform, teams can build, activate, and supervise AI agents that are grounded in their company's data and fueled by WRITER's enterprise-grade LLMs. From faster product launches to deeper financial research to better clinical trials, companies are quickly transforming their most important business processes for the AI era in partnership with WRITER. Founded in 2020, WRITER delivers unmatched ROI for hundreds of customers like Accenture, Prudential, Marriott, Uber, and Vanguard and is backed by investors including Premji Invest, Radical Ventures, ICONIQ Growth, Insight Partners, Balderton, B Capital, Salesforce Ventures, Adobe Ventures, Citi Ventures, IBM Ventures, WndrCo, and others. Learn more at WRITER.com. Amazon Web Services (AWS) is guided by customer obsession, pace of innovation, commitment to operational excellence, and long-term thinking. By democratizing technology for nearly two decades and making cloud computing and generative AI accessible to organizations of every size and industry, AWS has built one of the fastest-growing enterprise technology businesses in history. Millions of customers trust AWS to accelerate innovation, transform their businesses, and shape the future. With the most comprehensive AI capabilities and global infrastructure footprint, AWS empowers builders to turn big ideas into reality. 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WRITER launches new WRITER Agent AI experience for enterprise. WRITER, recognized as a leader in enterprise-grade AI, has announced a major expansion of its platform, unveiling a new generation of agent-powered capabilities built to transform how employees work. At the center of this launch is the new WRITER Agent, supported by features such as Playbooks, Routines, Connectors, and Personality. Together, these capabilities give employees across every department a customizable AI partner that can automate workflows, interact with core business systems, and maintain precision, compliance, and brand consistency at scale. This significant update comes at a time when demand for WRITER's enterprise-focused platform continues to surge. Companies such as Aptitude Health, CAA, Comcast, Keurig-Dr. Pepper, New American Funding, TikTok, and VOIS have recently adopted WRITER, joining long-standing enterprise customers like Accenture, Qualcomm, Uber, and Vanguard. "We're delivering an agent interface that is both incredibly powerful and radically simple to transform individual productivity into organizational impact," said WRITER CEO & Co-founder May Habib. "WRITER Agent is the difference between a single sales rep asking a chatbot to write an outreach email and an enterprise ensuring that 1,000 reps are all sending on-brand, compliant, and contextually-aware messages to target accounts." The new WRITER Agent brings together the company's earlier autonomous "Action Agent," released in beta last year, and its "Ask WRITER" chatbot. This unified interface allows employees to shift seamlessly between asking quick questions and generating data-backed deliverables - everything from presentations and dashboards to spreadsheets and documents. The entire system is powered by Palmyra X5, WRITER's proprietary LLM engineered for enterprise environments, offering high accuracy, security, and performance for agentic tasks. New features designed for enterprise scale. WRITER's latest enhancements focus on making agent-powered productivity accessible to every employee while supporting organizational-wide adoption: * Playbooks let teams save their best workflows and deploy them instantly, whether for SEO content briefs, ad performance analysis, or multi-step processes. * Routines automate these Playbooks on a schedule, allowing complex work to run in the background. * Connectors enable WRITER Agent to operate across third-party systems - Google Workspace, Snowflake, Slack, Asana, HubSpot, Databricks, Atlassian, Gong, and more - through a unique MCP gateway. * Personality gives every user or team the ability to control the voice, tone, and style of the agent, while still adhering to global brand rules. * Admin controls provide IT teams with detailed visibility, ensuring secure web usage, responsible data access, and tailored permissions. These features support both intricate, unstructured tasks and high-volume, repeatable workflows. WRITER also offers a library of more than 100 ready-made agents and an AI Studio for building custom, multi-agent systems tailored to each company's highest-value use cases. Real-World impact at New American Funding. At New American Funding, Senior Content Marketing Manager Karen Rodriguez uses WRITER Agent to automate major components of the marketing process. By uploading Asana tickets with creative briefs and assets, she can automatically generate updated email campaigns, repurpose articles into various content formats, and streamline communication workflows across teams. "WRITER Agent isn't just another AI tool, it's the monumental leap we've been promised," said Rodriguez. "It's the shift from AI that tells you how to do something to AI that does it for you. You provide the destination, and the Agent charts the course, executing each step with full transparency. It's true collaboration." Doris Jwo, WRITER's Director of Product Management, added: "We're entering an era where if you can describe a better way to work, you can build it." With this platform expansion, WRITER is positioning itself as the driving force behind enterprise-wide AI transformation - empowering teams to innovate faster, automate smarter, and scale impact across every function.