Operations Lead

The Quality Systems Lead will execute tasks within a variety of quality and training related programs. A keen focus on quality is paramount, and this person will be instrumental in coordinating a quality-focused operation. Programs include: Training, Document Control, Internal Auditing, Information Analysis, and Other programs under the scope and leadership of the Quality Systems Lead.

This is an onsite role in our Lewisville TX facility.

What will be my duties and responsibilities in this job?

• Conduct training in accordance with developed curriculums in a classroom setting, including Higher-Level courses
• Conduct training of individuals on the production floor
• Evaluate training candidate’s ability to demonstrate skills taught during training programs
• Training Support and Maintenance
• Develops programs, utilizing the Systematic Approach to Training (ADDIE) model, that align to business priorities
• Identifying content and learning materials to develop materials that align to client specifications
• Making necessary changes to lesson plans to improve training
• Developing tools (lesson plans, job aids, PowerPoint) and implementing by due date using the most effective method
• Create Quality Systems schedules for all company departments
• Drive training schedule to completion, based on company needs and priorities
• Maintain Quality Systems records for the company
• Maintains training records to include all attendance and system issues
• Compiles quality, performance, and efficiency data to demonstrate the ongoing effectiveness of training modules
• Assist the Department Manager, as needed, such as resolving issues that arise
• Drive documentation schedule to completion, based on company needs and priorities
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• Drive internal audit schedules to completion, based on company needs and priorities
• Verifies auditable information by comparing items to documentation
• Examines records, reports, operating practices, and documentation
• Maintains audit records IAW retention policies
• Reports results and trends to key personnel
• Assists with third-party audits

What are the requirements needed for this position?

• 2 years’ experience in a training, audits or document control environment
• 1 years’ experience performing data analysis (updating dashboards, identifying trends and quality reporting)
• Experience working in a fast-paced manufacturing environment
• Intermediate Microsoft Office skills

What other skills/experience would be helpful to have?

• Associate degree
• Expert Microsoft Office skills
• Prior experience with ECO/Configuration Control, preferably in a manufacturing environment
• Experience with LEAN concepts

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.