HR Business Partner

Overview

The HRBP works closely with the Country HR Manager, HR Team and Site Leaders to ensure alignment between the HR objectives and business operations and needs. The HRBP is a key business partner to the business, assisting in all day-to-day HR activities, driving key objectives, leading HR programs and managing HR best practices for the business. The HRBP plays a key role in driving a high-performance culture and scalable HR solutions that enhance employee experience and organizational success.

At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.

You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.

Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.

Why You’ll Enjoy It Here:

• Be Part of Something Big – A growing company where your contributions matter.
• Make an Immediate Impact – Support groundbreaking technologies with real-world results.
• Work on Cutting-Edge Tech – AI, cybersecurity, and next-gen digital solutions.
• Thrive in an Inclusive Team – A culture built on trust, collaboration, and respect.
• We Care – Integrity, empathy, and purpose guide every decision.

We’re looking for innovators, problem-solvers, and experts ready to drive change and grow with us.

We Are TeKnowledge. Where People Lead and Tech Empowers.

Responsibilities

• Be a trusted advisor on all people related issues and partner with department heads to align
• HR programs with operational priorities and company core values.
• Oversee, coach and lead employee relations issues, ensuring fair and consistent resolution in line with company policies and legal standards.
• Ensure compliance with local labor laws, regulations, and internal policies, adapting processes as needed.
• Implement and administer HR procedures and processes. Make suggestions aiming for continuous improvement and adding value to the HR services
• Handle all elements of HR operational duties. If needed, provide information and reports
• Proactively develop and maintain strong relationships with key stakeholders and leaders within the business.
• Provide information and consultancy, where necessary, to managers and employees about employee relations, HR activities, benefits, disciplinary actions, etc.
• Collaborate with relevant internal and external stakeholders to implement and optimize HR technology solutions.
• Ensure appropriate change management plans are created and implemented to support HR changes.
• Work in collaboration with the Global HR team, Operations team, Recruitment, Training, Accounting and IT
• Continually review and propose ways to elevate the HR function to become more strategic, commercial and proactive.
• Prepare and administer employment related documents, such as, employment contracts, annexes, orders for termination/severance payments and others, in an accurate, compliant and timely manner
• Prepare HR related reports and statistics upon request
• Provide support and partner with the accounting team and payroll to secure correct and timely payroll payments
• Provides benefits administration services. Support the development of the Benefit program and its adequate implementation and communication
• Support delivery of effective employee onboarding process aiming to ensure a smooth and efficient employee induction and orientation
• Collaborate and take responsibility for smooth and timely running of HR operations and building effective work relationships
• Observe the rules and take measures to protect the confidentiality of the data and information he/she has access to
• Support and participate in activities related to internal communication, organization of internal and corporate events, if needed
• Observe the requirements for health and safety at work
• Monitor the organization’s culture so that it supports the attainment of the company’s goals and promotes employee engagement

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field
• At least 3-5 years prior HR Business Partner experience.
• Experience with HRIS and end-to-end payroll processing, including hands-on experience with the Sage payroll system.
• Experience in the administration of Human Resources programs
• Strong understanding of MS Office tools
• Good working knowledge of applicable Rwanda labour law, employment practices, and HR compliance requirements.
• Demonstrated relevant administrative experience
• Demonstrated experience partnering with managers and supporting employee relations, performance management, workforce planning, and day-to-day people matters.
• Excellent communication and interpersonal, organizational, prioritization and time management skills
• Accuracy and attention to detail. Ability to maintain confidential information
• Flexibility, self-motivation, can-do attitude, and ability to work in a team
• Strong analytical skills with the ability to interpret HR data, identify trends, and support practical business decisions
• Professional fluency in English is essential, both written and oral.