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Fluency

Advertising automation platform for agencies

Instructional Designer - Contractor

Instructional Design & Curriculum DevelopmentUpdated on Nov 10
ContractBurlington, VT, USANo salary listedIn-person

About the Job

Requirements

  • Learn complex software quickly and demonstrate initiative in self-teaching.
  • Work independently with little oversight and fit into AI-assisted build workflows.
  • Have 5 or more years of experience designing and building technical, self-guided e-learning.
  • Be comfortable using an LMS (Docebo) and e-learning authoring tools (Parta).
  • Understand visual design and user experience.
  • Write clearly and concisely and distill complex topics into simple explanations.
  • Have a B2B SaaS or customer education background.

Responsibilities

  • Quickly learn the Fluency platform and the digital advertising industry.
  • Adapt materials to various knowledge levels to support engagement.
  • Create and update training materials, including job aids, help center articles, and self-guided learning modules.
  • Collaborate closely with subject-matter experts to clarify and simplify complex training topics.
  • Partner with cross-functional teams to coordinate and align training delivery.

Desired Qualifications

  • Ad tech experience is a plus.

About the Company

Fluency

Advertising automation platform for agencies

Fluency provides an agentic advertising operating system that helps agencies and brands scale paid media operations. It connects a company’s CRM, asset library, and major ad ecosystems (walled gardens and DSPs) through one governed layer to automate campaign launches, optimize budget pacing, and generate reporting. Users interact with a centralized layer that coordinates assets and data, so campaigns can be launched faster, spend is managed more carefully, and results are easier to track. Fluency differentiates itself with eight years of platform-specific intelligence and a governance-focused architecture that supports trustworthy, scalable ad programs and reduces risk across real ad spend, currently powering more than $3 billion in annual media. The goal is to make paid media operations more efficient, de-risked, and scalable for both brands and agencies by providing a single, intelligent control plane for all advertising activity.

Company size
51-200
Company stage
Series A
Total funding
$40M
Headquarters
Burlington, VT
Founded
2017

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