Salary Range: 110000 to 150000 (Currency: USD) (Pay period: per-year-salary)

Essential Functions

• Be familiar with required deliverables, contracted service levels and client expectations on each of your accounts. Be able to communicate these to more junior team members, adding clarity where necessary 
• Always anticipate client needs - ask the questions which put us one step ahead and keep teams on track to meet client goals and objectives
• Ensure our collective work product is high quality. Serve as final or near final approver for day-to-day work
• Keep a close eye on team hours against planned capacity, proactively communicate/work with team leads and members to anticipate account overages, take action to remedy them early, and plan ahead for underages  
• Show a comprehensive understanding of financials behind accounts, ensure billability and utilization of team members
• Guide the development of digital workflows that ensure effective team management and delivery to expectations

Client Relations

• Take the lead on client calls - placing the emphasis on ‘take’ by being proactive, making recommendations before being asked and constantly remaining a step ahead of the situation 
• Show an appreciation of client urgency and an ability to prioritize based on context
• Serve as day-to-day contact, ensuring prompt acknowledgement of requests and questions (usually within the hour, but never longer than four)
• Be a trusted counselor to clients, consistently anticipating client needs and acting proactively 
• Lead by example to showcase being flexible with priorities and having open and direct communication with clients 
• Drive strategic planning efforts (campaigns, QBRs, etc.) with other senior team members, acting as the key Highwire contact/owner where necessary

Social Media and Influencer Relations

• Provide proactive strategic counsel and recommendations for program optimization and growth, including creative activations, channel/content strategy adjustments, influencer partnership concepts and more
• Ensure work is aligned with strategy and delivers outcomes that meet and exceed client expectations
• Have deep knowledge and understanding of social platforms - primarily LinkedIn, Twitter, Instagram, TikTok, Facebook, YouTube - including both organic and paid strategies and capabilities
• Proactively flag relevant social media and influencer trends/news to digital team, agency and clients with recommended action and impact (if applicable)
• Share your knowledge with the team proactively, through training, show-and-tells, lunch-and-learns and other teach-in sessions

New Business and Marketing

• Support the vetting of new business opportunities within practice groups
• Active participation in an agency cornerstone or committee
• Participates in new business proposals and proactive outreach efforts
• Contribute to social and influencer ABM content development
• Proactively bring new ideas to practice meetings and encourage junior team members to participate as well 

Team Leadership and Growth

• Be a patient coach to teammates and direct reports
• Support teams by managing up and down
• Help the team effectively prioritize responsibilities based on impact, timelines, workflow, and client goals
• Maintain a respectful, enthusiastic, and professional attitude towards coworkers, clients, and outside colleagues and lead the team by example
• Being a diplomatic leader that is able to ease tension in a team, without playing favorites. 
• Manage 1-2 direct reports [as team structure allows]

Success Factors

• 7+ years of client facing social media experience (B2B experience preferred)
• Agency experience is a plus
• Demonstrable success at securing new business and increasing client revenues
• The ability to quickly and smartly adjust digital strategy, voice and tone based on client and audience
• The ability to take initiative, keep organized and handle multiple projects at once
• Strong strategic client consultancy skills gained in an agency environment
• Well-versed in social media and content marketing as an important awareness and lead generating element in the PR and Marketing mix
• Experience running both paid and organic social campaigns from a content perspective
• Some experience with SEO/SEM strategy desired, but not essential
• Track record of retention and the profitable growth of existing accounts
• Demonstrate strong leadership skills and aptitude to develop and motivate a team
• The ability to provide social input on PR campaigns as well as broader marketing strategy

Highwire Perks

• Competitive salary
• Merit-based bonuses and promotions
• Hybrid work model to suit your schedule and lifestyle
• Excellent vacation policy including an extended break for summer and winter holiday
• Participate in Empower Hours on Fridays; Team has the ability to log off by 3 pm
• 401K Match
• Medical and dental benefits/ FSA
• Paid Parental Leave
• Commuter Benefit
• Home office equipment stipend
• Growth Mindset Stipend of $100 annually for books, exhibitions, etc.
• Technology reimbursement
• Wellness benefit
• Donation Match
• Full-time writing Coach
• Mentorship
• Monthly recognition programs
• Employee referral bonus
• New business referral bonus
• Quarterly Highwire fun events – Thanksgiving is our favorite holiday
• Dog-friendly work environment
• Extremely supportive, nurturing environment with many opportunities for learning and growth