Integration Analyst @ Hi Marley

Hi Marley is the first intelligent conversational platform built for P&C insurance and powered by SMS. Designed by insurance professionals, Hi Marley enables lovable, convenient conversations across the entire ecosystem, saving money and time for carriers while building customer loyalty through delightful interactions. Hi Marley’s industry-leading collaboration, coaching and analytics capabilities deliver crucial insights that streamline carrier operations while enabling a frictionless customer engagement experience. The solution is made for the enterprise; it’s fast to deploy, easy to use and seamlessly integrates with core insurance systems. Through its advanced conversational technology, Hi Marley reduces friction – empowering innovative carriers to reinvent the customer and employee experience.

We have an exciting opportunity for a technical professional to join our Implementation and Enablement Team as an Integration Analyst. This customer-focused role is essential for ensuring our customers have a smooth and reliable experience with our product integrations. You’ll provide ongoing support, troubleshoot integration issues, and offer technical guidance to help customers overcome challenges. Working closely with cross-functional teams like Customer Success, Product Management, and Engineering, you’ll be key to ensuring quick and effective resolutions for integration-related issues, enhancing customer satisfaction and trust in our solutions. We thrive on teamwork and shared enthusiasm, which is why this role involves joining us in the office for two days each week.

What You’ll Do:

Provide technical support to customers by analyzing reported integration issues and providing timely resolutions.
Engage with customer IT teams to understand their integration issues, provide support, and communicate solutions clearly and professionally.
Collaborate with Product and Engieering teams to triage Integration issues that need product and/or engineering support.
Support ad-hoc requests from carriers requiring technical assistance.
Assist in the technical aspects of onboarding new customers, ensuring they have the support needed to start strong.
Maintain and update public-facing integration documentation, including help center articles and Postman specs
Use monitoring tools to track customer integration performance, proactively detecting and addressing issues before they impact the customer experience.

What We’re Looking For:

1-2 years in a technical support, implementation, or similar role, preferably supporting SaaS integrations or APIs.
Strong analytical and troubleshooting skills, with a focus on identifying root causes and implementing effective solutions.
Excellent communication skills and a proactive approach to meeting customer needs.
Ability to work cross-functionally, understanding technical requirements and effectively liaising between customers and internal teams.
Clear, effective communicator across phone, in-person, and written interactions.
Comfortable in a fast-paced, startup environment, ready to take on diverse responsibilities and work independently.
Technical Skills: Familiarity with REST APIs, webhooks, and troubleshooting tools. Basic scripting knowledge (e.g., Java Script) is a plus.

#LI-DNI

Who We Are:
Hi Marley has three core values that are the foundation of our company culture, which every employee embodies:

Max Courage - we encourage our team, our customers, and their customers to dream big, try new ideas and maximize impact by measuring risk.
Be Humble – we lead with appreciation and promote a culture of humility, compassion and openness to learn from anyone, anywhere.
Ubuntu “I am because we are” - we believe true success is much bigger than any single individual or company. By aligning our individual aims behind a shared purpose we can achieve our fullest potential, together.

Benefits and Perks:
On top of an exciting, supportive and intellectually curious workplace, we provide:

Full benefits package for employees working 30+ hours per week, including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance.
Open vacation policy - we all work hard and take time for ourselves when we need it
Competitive salary and generous stock options - we all get to own a piece of what we’re building
A fun, lively startup culture
Core values-based leadership
A culture of employee engagement, diversity and inclusion
Ample opportunities to learn and take on new responsibilities in a fast-paced, growth-mode startup

Hi Marley is proud to be an equal employment opportunity employer. We celebrate diversity and do not discriminate based on gender, sexual orientation, gender identity, religion, race, veteran status, disability status, or any other characteristic protected by applicable law. We are committed to building an inclusive work environment representing a variety of backgrounds, perspectives, and skills, where all employees are encouraged to be their authentic selves.

Hi Marley participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information, please review the documents under "E-Verify Poster" here: https://e-verify.uscis.gov/web/OnlineResources.aspx

Integration Analyst

Hi Marley

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