Telehealth Technician

Overview

Fast Pace Health strives to provide a best in class patient experience in every interaction. We are seeking a highly-skilled, experienced Clinical Tech to join our growing team. Our ideal candidate will be deeply committed to nurturing our Fast Pace mission of teamwork, communication, empowerment and quality care in a friendly and encouraging environment.

Fast Pace Health aims to push for a new vision of healthcare in rural communities that will consist of an array of different services. We are changing the delivery of healthcare in these rural areas by integrating excellent patient care, education, accessibility, and community service, in a way that puts the patient’s needs first and improves the health status of our communities.

Why Choose Fast Pace Health?

Fast Pace Health is a growing company! You will have the support and mentoring you need to become the best Clinical Tech you can be! We will help you grow your clinical competencies, and can offer you a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment.

We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance, to name a few.

As a Fast Pace Health employee you will have the opportunity to participate in community events and outreach programs. This includes, but is not limited to, seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with pot lucks. At Fast Pace, our community is our family, and we are a family first community.

Responsibilities

At Fast Pace Health, Telehealth Technician provide clinical and administrative support essential for effective patient care under the direct supervision of a Provider, Nurse Practitioner or Physician Assistant. They provide outstanding patient service, maintaining a compassionate and welcoming atmosphere and respond quickly and accurately to changes in condition or response to treatment. The Telehealth Technician position will provide effective customer service for all internal and external customers by using, excellent, in-depth knowledge as well as communicating effectively with team members.

PRIMARY:

• Fulfill all duties associated with the Telehealth Technician position as outlined in the specific job description.
• Establish and maintain professional, supportive relationships with providers and patients through effective communication.
• Provide administrative and clinical support for telemedicine visits, ensuring compliance with company policies and procedures. 
• Prepare patient charts by virtual patient communication, generally phone or video conferencing.
• Assist with patient follow ups including but not limited to: pharmacy requests, patient paperwork, scheduling, and clinical calls with patients or other facilities including physical Fast Pace clinics.
• Uphold the company’s Core Values of teamwork, communication, empowerment, quality care, and friendliness in all interactions.
• Ensure adherence to Federal and State regulations, including HIPAA, and maintain confidentiality of all patient data in telemedicine processes.
• Conduct a pre-consultation questioning session to assess patient eligibility for telehealth services based on company protocols and provider requirements.
• Assist providers with virtual consultations by coordinating technology, confirming patient identity, and ensuring smooth communication during the session.
• Document patient interactions, charting information accurately, and forwarding completed charts to the provider as appropriate.
• Support clinical follow-up tasks, including pharmacy requests, obtaining pre-authorizations, and coordinating specialist referrals when directed by the provider.
• Maintain a positive, professional work environment by ensuring smooth collaboration with remote colleagues and maintaining focus on patient care.
• Communicates regularly within team in all manners necessary to support excellent patient care.
• The ability to build and maintain confidence and credibility with all employees.
• The ability to maintain friendly, cordial relations with all clients and employees; maintain a positive work atmosphere by acting and communicating in a manner that results in a positive work relationship with customers, co-workers and managers.
• Ability to maintain the overall cleanliness of the office as needed to support the team and clinic environment, which may include, but not be limited to, taking out garbage, organization and cleanliness of desk, patient and office space and assistance with other team members to achieve a strong professional appearance for our employees, patients and visitors.
• The ability to perform the physical, use of senses, cognitive, and environmental functions of the position, as specified on the physical demands.
• Ability to be knowledgeable and comply with Company standards of operations.
• The ability to promote and maintain a respectful culture of employee, employer and business confidentiality.
• Perform other duties as assigned by management. 
   

SECONDARY:

• Assist with clerical functions such as verifying patient demographics, insurance, and financial information, ensuring accuracy and patient confidentiality.
• Manage the verification of insurance eligibility for telehealth visits and relay relevant billing and collection policies.
• Collaborate with the team to answer calls, take messages, and ensure clear communication with both patients and providers.
• Facilitate follow-up communication with patients, ensuring they are informed of next steps, appointments, and documentation as required. 

Experience Requirements and Preferences

Education: High School Diploma or its equivalent  

AND 

Experience: At least 1 year of experience preferred in clinic setting, preferably urgent care   

Location: Must live in the Fast Pace Health service states 

Other Considerations and Additional Information: 

Telehealth – The remote position requires a technically proficient individual with a reliable internet connection, a secure and private workspace, and the ability to navigate telemedicine platforms and troubleshoot technical issues independently to ensure seamless virtual care.

Education Requirements

High School Diploma or Its Equivalent
Compliance

Fast Pace Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct.
Please refer to the links below for information regarding your rights under certain federal laws:
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
Mississippi Residents Only:
In Mississippi, Fast Pace requires pre-employment/drug/alcohol testing as a condition of employment. The law requires that Fast Pace notify applicants, in writing, upon application and prior to the collection of the specimen for drug and alcohol test, that they may be tested for “the presence of drugs [or alcohol] in their metabolites.” Miss. Code. Ann. § 71-7-3(5).

Applicants are limited to individuals from states, excluding the following:  California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia.