Technical Writer

Riverbed. Empower the Experience

Riverbed, the leader in AIOps for observability, helps organizations optimize their users’ experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improve IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Learn more at riverbed.com

Position

Position: Technical Writer

Location: Hybrid, Cluj

We are seeking a technical writer with strong writing skills and a broad familiarity with computer networking concepts, cloud and virtual environments.  The writer will document Riverbed network performance management products using Madcap Flare. The candidate will work largely independently in a quickly evolving engineering environment.

What you will do

• Compose customer-oriented text by studying specifications, interviewing developers, and exploring products hands-on.
• Create technical content following the principles of topic-based authoring to optimize the help system user experience and to provide opportunities for single sourcing and content reuse.
• Plan and manage the document development from project kickoff through product release.
• Develop realistic schedules and meet project milestones on time.
• Maintain good communication with product management, engineering, quality assurance and support subject matter experts to ensure timely delivery of high-quality user documentation and avoid surprises.

What makes you an ideal candidate

Required Experience

• Minimum of 3 years’ technical writing experience.
• Minimum of 1-year technical writing experience in computer networking.
• Solid command of technical writing for complex software and hardware, including a strong interest in perfect grammar and attention to detail.
• Good working knowledge of Madcap Flare.
• Experience documenting graphical user interfaces.
• Some experience with command line interfaces.
• Highly flexible and adaptable with the ability to quickly pick up and use new names, labels, terms and conceptualizations of product functionality.
• Strong verbal communication skills, including listening effectively, interviewing and gathering information from sources at all levels in the organization, and working with all levels of staff.
• Ability to carry on productive discussions about complex issues fully and clearly in email exchanges.
• Good judgment in identifying solutions to both technical and business problems.
• Can successfully revise priorities and schedules as project requirements change.
• Strong team player.

Desired experience

• Technical writing experience in virtualized environments (ESXi, Nutanix, Hyper V) and cloud platforms, including AWS and Azure.
• Concept level understanding of networking technologies, including routers and switches; LANs and WANs; TCP/IP, NetFlow, SNMP, QoS, SSH, SSL, and packet header fields.
• Experience documenting software APIs.
• Some knowledge of task tracking using Jira.
• Experience working with global and remote teams.

What we offer

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.  

Benefits & Perks vary by Country. 

About Riverbed

With a 20-year history of innovation, Riverbed is agile and proven—and we continue to disrupt the market with differentiated solutions that help customers deliver secure, seamless digital experiences and accelerate enterprise performance. We are relentlessly customer-first: we listen, learn, and act with urgency to solve real problems and earn trust every day. We pair bold ideas with operational efficiency, simplifying how we work, focusing on what matters most, and delivering with quality and speed. Fueled by a will to win, we set ambitious goals, hold ourselves accountable, and raise the bar through measurable outcomes. At the center of it all are our people—bringing our best selves to work with a shared commitment to excellence, transparency, and open communication. We strive to be an inclusive, fair, and enjoyable workplace where respect and wellbeing are prioritized. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together and drives high-impact success.

Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Check us out on:www.riverbed.com@LifeAtRiverbed

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