Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employeesoperating in over 150 countries, Xylem is at the forefront of addressing the world’s most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

CORE RESPONSIBILITIES AND TASKS                                   

• Able to perform non-routine tasks related customer issues and resolution
• Ability to document tasks into process flows
• Responsible for helping develop training material for customer processes and order entry
• Strong collaboration with internal and external customers
• Exception reporting for customer orders when purchase orders are flagged for non-compliance
• Resolves issues from 3rd party processer of customers’ orders of limited complexity
• Assists branch in maintaining appropriate inventory, generates purchase orders
• Ability to create orders for quoted jobs or installation with multiple process in SAP of limited complexity but with unique job requirements
• May be required to handle contract renewals and contract maintenance or changes of simple configuration or change of purchase order. Reviews autorenewals of contracts and supports contract additions identified by branch staff
• Submission of invoices through appropriate vendor portal ensuring the uploads of invoices are compatible with customer payable system
• May assist standard non-complex customer master data workflows

POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

• High school diploma or equivalent plus 2 years of applicable work experience OR Bachelors degree with demonstrated capability in comparable work 

KNOWLEDGE & EXPERIENCE:

Required:

• Intra-departmental communication for purpose of alignment/ information sharing
• Able to executive tasks medium levels of autonomy; limited guidance required for complex tasks
• Able to collaborate with other disciplines
• Ability to understand concepts in execution and strong organization skills;       
• Understanding of general business concepts
• Strong communication skills
• Solid User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)
• SAP fluency in relevant area of expertise (e.g. SD, CS, CM module)
• Basic understanding of typical IT business tools
• Basic understanding of Field Service and CRM application like (MS Field Service or MS CRM)

Our Total Rewards Program goes far beyond base compensation by providing a more fulfilling work experience and offering a competitive benefits program, including:

•        Generous PTO package and paid holidays
•        Generous retirement saving plan
•        Customizable health, dental and vision insurance (eligible on first date)
•        Career progression plans
•        Reward and recognition programs
•        Paid parental leave
•        Tuition Reimbursement
•        Company Wellness Program
•        Employee Discount Program

Job postings will include a wide salary range, with each role’s pay falling within that range. The starting salary is based on factors such as skills, experience, location, and market conditions.

Salary range:

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.